Resource and Data Coordinator

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    "raw": "Crisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA",
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{
  "detail": {
    "city": "Tampa",
    "jobId": 160151,
    "level": "",
    "endDate": "",
    "legalId": 9,
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    "jobShift": "Day",
    "jobTitle": "Resource and Data Coordinator",
    "location": "Crisis Center of Tampa Bay - Tampa, FL 33613",
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    "description": "<p style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">CRISIS CENTER OF TAMPA BAY</span></span></strong></span></span></p>\n\n<p style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> POSITION DESCRIPTION- Resource Coordinator, Veterans Program</span></span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Position Details</span></span></strong></span></span></p>\n\n<p style=\"margin-right:-19px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-family:Arial, sans-serif;\">Job Status:</span></em><span style=\"font-family:Arial, sans-serif;\"> Full Time, Non-Exempt</span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Reports to<strong>: </strong></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">DART Supervisor</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Department: </span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Operational Performance</span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Position Summary</span></span></span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Resource Coordinator, Veterans Program position, assists with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database. This position reports to the DART Supervisor and in his or her absence the Manager of Operational Performance.      </span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Strategic/Transformational</span></span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#FF0000;\">Duties and Responsibilities</span></strong></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Assist with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database, which includes the following sub-directories: veteran support services, transportation, early childhood, alcohol/substance abuse, and mental health. In addition, the RS will review caller/client records for quality assurance; preparing reports and documentation as needed to comply with statutory and funding requirements.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Transactional/Administrative</span></span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> <strong><span style=\"color:#FF0000;\">Duties and Responsibilities</span></strong></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Formally update the agency and program information in the I&amp;R database on an annual basis</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Index the I&amp;R database and make it accessible in ways that support the I&amp;R process using mandatory search methods as require</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Classify all programs in the I&amp;R database using the AIRS/INFO LINE Taxonomy</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Communicate on a regular basis with division staff and volunteers</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of and comply with HIPAA regulations</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Have knowledge of and comply with the policies and procedures of the Agency</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Expected to meet all contracted deliverables</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Expected to maintain an average score of 80% or greater on all individual performance metrics</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform such other duties as may be assigned by the supervisor</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Required Competencies </span></span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Cooperation/Teamwork </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Engaging Communication </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Customer Service (Internal &amp; External) </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Adaptability </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Problem Solving </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Judgment </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Valuing &amp; Fostering Diversity </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Self-Management </span></span></strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">– Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Education and Experience</span></span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">High school diploma or equivalent is required </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist) </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Copy of DD-214 required as proof of military service </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Paid, or unpaid, peer support experience is a plus. Certified Peer Specialist - Veteran a plus </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Above average computer skills; including experience working in Microsoft Office environments is required </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Experience in working with an I&amp;R database and knowledge of national classification standards (AIRS/INFO LINE Taxonomy) is a plus</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Complete pre-service training requirements including: CCTB Core Training within the first sixty days of employment</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Complete Certified Peer Specialist - Veterans within 12 months of employment</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Knowledge, Skills and Abilities</span></span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Know and comply with the policies and procedures of the Agency</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of state/national accreditation and certification standards of AIRS, AAS &amp; CONTACT USA</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of community resources</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of the method of data collection and report writing</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of Windows-based computer operating system and basic software programs</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to demonstrate commitment to customer service</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to communicate effectively with others, verbally and in writing</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work well under stress</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to problem solve and make decisions</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to determine work priorities and ensure proper completion of work assignments</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to establish and maintain effective working relationships with others</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-right:-54px;\"><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF0000;\">Physical Demands/Working Conditions</span></span></span></strong></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Physical Requirement: </span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.  </span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Working Conditions</span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Duties are performed primarily in an office setting. The noise level is moderate.</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Travel</span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">: Minimal</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Hours</span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">: Flexible work hours aligned to agency business hours. </span></span></span></span></p>\n\n<p> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></span></em><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">.</span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></span></em></span></span></p>",
    "jobCategory": "Nonprofit - Social Services",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Resource and Data Coordinator\",\"identifier\":\"J13R58160151\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/160151\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-05-22\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Nonprofit - Social ServicesCRISIS CENTER OF TAMPA BAY\\n\\n POSITION DESCRIPTION- Resource Coordinator, Veterans Program\\n\\nPosition Details\\n\\nJob Status: Full Time, Non-Exempt\\n\\nReports to: DART Supervisor\\n\\nDepartment: Operational Performance\\n\\nPosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Resource Coordinator, Veterans Program position, assists with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database. This position reports to the DART Supervisor and in his or her absence the Manager of Operational Performance.      \\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tAssist with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database, which includes the following sub-directories: veteran support services, transportation, early childhood, alcohol/substance abuse, and mental health. In addition, the RS will review caller/client records for quality assurance; preparing reports and documentation as needed to comply with statutory and funding requirements.\\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tFormally update the agency and program information in the I&amp;R database on an annual basis\\n\\tIndex the I&amp;R database and make it accessible in ways that support the I&amp;R process using mandatory search methods as require\\n\\tClassify all programs in the I&amp;R database using the AIRS/INFO LINE Taxonomy\\n\\tCommunicate on a regular basis with division staff and volunteers\\n\\tKnowledge of and comply with HIPAA regulations\\n\\tHave knowledge of and comply with the policies and procedures of the Agency\\n\\tExpected to meet all contracted deliverables\\n\\tExpected to maintain an average score of 80% or greater on all individual performance metrics\\n\\tPerform such other duties as may be assigned by the supervisor\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tHigh school diploma or equivalent is required \\n\\tU.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist) \\n\\tCopy of DD-214 required as proof of military service \\n\\tPaid, or unpaid, peer support experience is a plus. Certified Peer Specialist - Veteran a plus \\n\\tAbove average computer skills; including experience working in Microsoft Office environments is required \\n\\tExperience in working with an I&amp;R database and knowledge of national classification standards (AIRS/INFO LINE Taxonomy) is a plus\\n\\tComplete pre-service training requirements including: CCTB Core Training within the first sixty days of employment\\n\\tComplete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.\\n\\tComplete Certified Peer Specialist - Veterans within 12 months of employment\\n\\n\\nKnowledge, Skills and Abilities\\n\\n\\n\\tKnow and comply with the policies and procedures of the Agency\\n\\tKnowledge of state/national accreditation and certification standards of AIRS, AAS &amp; CONTACT USA\\n\\tKnowledge of community resources\\n\\tKnowledge of the method of data collection and report writing\\n\\tKnowledge of Windows-based computer operating system and basic software programs\\n\\tAbility to demonstrate commitment to customer service\\n\\tAbility to communicate effectively with others, verbally and in writing\\n\\tAbility to work well under stress\\n\\tAbility to problem solve and make decisions\\n\\tAbility to determine work priorities and ensure proper completion of work assignments\\n\\tAbility to establish and maintain effective working relationships with others\\n\\tAbility to work independently\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.  \\n\\nWorking Conditions: Duties are performed primarily in an office setting. The noise level is moderate.\\n\\nTravel: Minimal\\n\\nHours: Flexible work hours aligned to agency business hours. \\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications\",\"responsibilities\":\"CRISIS CENTER OF TAMPA BAY\\n\\n POSITION DESCRIPTION- Resource Coordinator, Veterans Program\\n\\nPosition Details\\n\\nJob Status: Full Time, Non-Exempt\\n\\nReports to: DART Supervisor\\n\\nDepartment: Operational Performance\\n\\nPosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Resource Coordinator, Veterans Program position, assists with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database. This position reports to the DART Supervisor and in his or her absence the Manager of Operational Performance.      \\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tAssist with the organizational effectiveness of the resource department by maintaining the 2-1-1 Resource Database, which includes the following sub-directories: veteran support services, transportation, early childhood, alcohol/substance abuse, and mental health. In addition, the RS will review caller/client records for quality assurance; preparing reports and documentation as needed to comply with statutory and funding requirements.\\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tFormally update the agency and program information in the I&amp;R database on an annual basis\\n\\tIndex the I&amp;R database and make it accessible in ways that support the I&amp;R process using mandatory search methods as require\\n\\tClassify all programs in the I&amp;R database using the AIRS/INFO LINE Taxonomy\\n\\tCommunicate on a regular basis with division staff and volunteers\\n\\tKnowledge of and comply with HIPAA regulations\\n\\tHave knowledge of and comply with the policies and procedures of the Agency\\n\\tExpected to meet all contracted deliverables\\n\\tExpected to maintain an average score of 80% or greater on all individual performance metrics\\n\\tPerform such other duties as may be assigned by the supervisor\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tHigh school diploma or equivalent is required \\n\\tU.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist) \\n\\tCopy of DD-214 required as proof of military service \\n\\tPaid, or unpaid, peer support experience is a plus. Certified Peer Specialist - Veteran a plus \\n\\tAbove average computer skills; including experience working in Microsoft Office environments is required \\n\\tExperience in working with an I&amp;R database and knowledge of national classification standards (AIRS/INFO LINE Taxonomy) is a plus\\n\\tComplete pre-service training requirements including: CCTB Core Training within the first sixty days of employment\\n\\tComplete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.\\n\\tComplete Certified Peer Specialist - Veterans within 12 months of employment\\n\\n\\nKnowledge, Skills and Abilities\\n\\n\\n\\tKnow and comply with the policies and procedures of the Agency\\n\\tKnowledge of state/national accreditation and certification standards of AIRS, AAS &amp; CONTACT USA\\n\\tKnowledge of community resources\\n\\tKnowledge of the method of data collection and report writing\\n\\tKnowledge of Windows-based computer operating system and basic software programs\\n\\tAbility to demonstrate commitment to customer service\\n\\tAbility to communicate effectively with others, verbally and in writing\\n\\tAbility to work well under stress\\n\\tAbility to problem solve and make decisions\\n\\tAbility to determine work priorities and ensure proper completion of work assignments\\n\\tAbility to establish and maintain effective working relationships with others\\n\\tAbility to work independently\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.  Must be able to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.  \\n\\nWorking Conditions: Duties are performed primarily in an office setting. The noise level is moderate.\\n\\nTravel: Minimal\\n\\nHours: Flexible work hours aligned to agency business hours. \\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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