[INTERNAL ONLY] Coordinated Statewide Intake Paralegal

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Organization Overview: </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with thirteen offices providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others. CLS has strengthened lives, assisted families, and supported communities–one person at a time for 100 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.</span><span> </span></span></p>\n<p><br></p>\n<p><span>We value representation. </span><span>At CLS, we value and respect our staff's wide variety of backgrounds and experiences. We ensure representation of our client communities in our staff, Board of Directors and leadership teams. We also </span><span>envision a fair, just, trusted, and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Position Summary: </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>We are excited to be hiring a paralegal to join our fast-paced and diverse team! CLS’ Coordinated Statewide Intake Unit (CSI) receives over 40,000 calls each year from applicants seeking legal help. Working with a team of dedicated staff in this fast-paced environment, paralegals screen applicants for service eligibility and gather initial information about their legal issues. <span style=\"font-weight: bold\">This position is </span></span><span style=\"font-weight: bold\">fully in-person working in the Denver office, Monday through Friday 8:30-5pm.</span></span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">THIS POSITION IS INTERNAL ONLY AND OPEN ONLY TO CURRENT CLS STAFF.</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Essential Duties: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Maintain understanding of CLS eligibility guidelines and service areas;</span><br></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants;<br></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Guide applicants to identify their specific legal issue and share relevant information;<br></span></li>\n<li><span style=\"font-size: 12pt\">Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions;<br></span></li>\n<li><span style=\"font-size: 12pt\">Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities;<br></span></li>\n<li><span style=\"font-size: 12pt\">Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate;<br></span></li>\n<li><span style=\"font-size: 12pt\">Ensure complete and accurate data entry into case management systems and client files;<br></span></li>\n<li><span style=\"font-size: 12pt\">Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.<br></span></li>\n<li><span style=\"font-size: 12pt\">Participate in special projects.<br></span></li>\n<li><span style=\"font-size: 12pt\">Perform other duties as assigned.</span><span style=\"font-size: 12pt\"><br></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Required Qualifications: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Associate’s degree, Bachelor’s degree, paralegal certification and/or commensurate experience.</span><br></span></li>\n<li><span style=\"font-size: 12pt\">1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.<br></span></li>\n<li><span style=\"font-size: 12pt\">1+ years of customer service experience or public interaction with low-income or other vulnerable communities.<br></span></li>\n<li><span style=\"font-size: 12pt\">Ability to work independently, managing multiple tasks, while meeting deadlines.<span> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Spanish fluency and plain-language communication skills are preferred.</span><br></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrate excellent time management skills with an ability to identify urgent issues and reprioritize as necessary.<br></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Some customer-service experience.<span> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Compensation and Benefits: </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>We offer a generous plan that includes 100% employer paid premiums for employee health, dental, vision, life, and long-term disability insurance, as well as partial employer paid premiums for spouses/dependents, based on a sliding scale. We also offer Dependent Care and Medical Flexible spending accounts, a 403(b) retirement account with up to a 3% match, and an Employee Assistance Program (EAP). Additionally, CLS offers generous paid time-off and 13 paid holidays per year. CLS values its employees’ commitment to working hard for the population it serves and recognizes the importance of work/life balance. We promote and foster a diverse and psychologically safe work environment, striving to be a “Best Place to Work” in Colorado.</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">How to Apply: </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>THIS POSITION IS ONLY OPEN TO STAFF INTERNAL TO CLS. Please use the “Apply for This Job” link for this job opening on our careers page by Monday, June 8.  We will not be reviewing applications sent via e-mail or physical mail. If you have questions about this position or any other positions at Colorado Legal Services, contact Karen Vilner, Director of People and Culture, at [email protected].</span><br></span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Please no solicitations from recruitment firms.</span><span> </span></span></p>",
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