Corporate IT Specialist

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    "requisitionDescription": "<div><div><p><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">About the Role:</span></strong></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:6pt;margin-bottom:0pt;\" data-pasted=\"true\"><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(89, 89, 89); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">The Corporate IT Specialist serves as the primary point of contact for internal team members. This full in-office role demands exceptional interpersonal skills, a calm and professional demeanor under pressure, and a working familiarity with office hardware, phone systems, and support tooling. You will be the face and voice of Resicap, ensuring every interaction is handled with warmth, accuracy, and efficiency.&nbsp;</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:6pt;margin-bottom:0pt;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Key Responsibilities</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>Customer Interaction</u></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Serve as the first point of contact for all tickets and office assistance needs.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide timely, accurate, and empathetic responses to questions regarding technical setup and tech usage.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Escalate complex issues to the appropriate teams while maintaining ownership of the customer experience.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Log all interactions and resolutions accurately within the ticketing systems.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Phone &amp; Communications Systems</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Able to manage and operate multi-line phone systems and VoIP platforms with proficiency.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Setup triage and routing of calls to the appropriate departments or team members.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Monitor shared voicemail and communication inboxes and ensure timely follow-up.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Assist in maintaining phone system configurations and escalate technical issues as needed.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>Hardware &amp; Office Technology</u></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Perform basic troubleshooting and upkeep of office hardware including computers, printers, scanners, and peripheral devices.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Coordinate with leadership for equipment provisioning, repairs, and replacements.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain an organized inventory of office equipment and supplies.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Serve as the on-site point of contact for hardware vendors and technicians.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>Administrative Support</u></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Assist with data entry, document preparation, and records management.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Support scheduling, meeting coordination, and visitor management.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Contribute to continuous improvement of front-desk procedures and support workflows.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain a professional, welcoming, and organized reception environment at all times.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>Required Qualifications</u></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">2+ years of experience in a customer-facing support, front desk, or call center role.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Demonstrated ability to communicate clearly, professionally, and empathetically with customers across all channels.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Comfortable working in a fast-paced, in-office environment with frequent interruptions.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM or ticketing systems.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong organizational skills with keen attention to detail.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Proven ability to multitask and prioritize across simultaneous responsibilities.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>Preferred Qualifications</u></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Experience managing or troubleshooting multi-line VoIP or PBX phone systems.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Hands-on familiarity with office hardware management (computers, printers, AV equipment).</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Prior experience in property management, real estate, or residential services.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Exposure to helpdesk or IT support environments is a strong plus.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Bilingual (English/Spanish) communication skills are highly desirable.</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>Work Environment and Schedule</u></span></p><ul><li style=\"font-family: arial, sans-serif; font-size: 14px;\">This is a fully in-office position at our Atlanta headquarters &ndash; remote or hybrid arrangements are not available for this role.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">The standard schedule is Monday&ndash;Friday; occasional Saturday availability may be required during peak periods.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Physical requirements include prolonged periods of sitting at a desk, operating a computer, and handling office equipment up to 50 pounds.</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Must be able to speak clearly and for extended periods on phone calls throughout the workday.</li></ul><p><br></p><p>IND1</p><p><br></p></div></div>\n",
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