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HomeCompaniesFa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1On-Call and Switchboard Operator I - Ephrata PRN - Days/Evening

On-Call and Switchboard Operator I - Ephrata PRN - Days/Evening

Fa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Ephrata, PA, United States; 169 Martin Ave-Ephrata Community Hospital-EMP, Ephrata, PA, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleOn-Call and Switchboard Operator I - Ephrata PRN - Days/Evening
Normalized title-
Department / teamAdministrative Services
LocationEphrata, PA, United States
Work model-
Employment typePart Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-17 / 2026-06-22

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PageWhat it containsOpen
Company jobsActive postings from Fa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Ephrata.Open
Department jobsActive postings in Administrative Services.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evzu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source141e2fa9-69c2-4818-bbbf-c9689ea3d0fe
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description General Summary Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. Shift PRN (As Needed) Rotating Schedule with Variable Shifts Including, But Not Limited To: 0700-1500, 1500-2300, 2300-0700. Responsibilities Duties and Responsibilities Essential Functions: Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner. Safeguards Protected Health Information (PII) and follows HIPPA guidelines. Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients’ families. Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy. Contacts scheduled on-call personnel/provider when needed using appropriate protocol. Enters and maintains detailed information on confidential records for patients in various computer systems. Relays medical information to the clinical team to allow them to provide exceptional patient care. Corresponds with clinical teams and physician via the computer system with necessary patient information. Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol. Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly. Verifies that monitoring equipment is always functioning properly. Handles and alerts appropriate emergency personnel for Code & Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols. Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Participates in educational programs and staff meetings required for the department. Completes required annual training. Other duties as assigned Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year 3-6 months customer service Required Previous call center experience Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills Above average verbal skill is required to communicate with the public Ability to remain calm in potential high-stress emergency situations Ability to work independently, as well as work as a team player Required knowledge of basic computer skills Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

Full job record

Job ID03689036c904f109c56c04e5f0764768b4c6b926
Org IDb484349d-18e7-4347-bf77-a24fb2cebde7
Source ID141e2fa9-69c2-4818-bbbf-c9689ea3d0fe
Board ID141e2fa9-69c2-4818-bbbf-c9689ea3d0fe
Provideroracle_hcm
Provider Job Key225533
TitleOn-Call and Switchboard Operator I - Ephrata PRN - Days/Evening
Normalized Title
Statusactive
Activeyes
Location TextEphrata, PA, United States; 169 Martin Ave-Ephrata Community Hospital-EMP, Ephrata, PA, US
DepartmentAdministrative Services
Team
Employment Typepart_time
Workplace Type
Remote Policy
CountryUnited States
RegionPA
CityEphrata
Salary RawDescription General Summary Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations. Shift PRN (As Needed) Rotating Schedule with Variable Shifts Including, But Not Limited To: 0700-1500, 1500-2300, 2300-0700. Responsibilities Duties and Responsibilities Essential Functions: Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner. Safeguards Protected Health Information (PII) and follows HIPPA guidelines. Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients’ families. Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy. Contacts scheduled on-call personnel/provider when needed using appropriate protocol. Enters and maintains detailed information on confidential records for patients in various computer systems. Relays medical information to the clinical team to allow them to provide exceptional patient care. Corresponds with clinical teams and physician via the computer system with necessary patient information. Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol. Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly. Verifies that monitoring equipment is always functioning properly. Handles and alerts appropriate emergency personnel for Code & Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols. Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Participates in educational programs and staff meetings required for the department. Completes required annual training. Other duties as assigned Qualifications Qualifications Minimum Education: High School Diploma or GED Required Work Experience: Less than 1 year 3-6 months customer service Required Previous call center experience Preferred Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills Above average verbal skill is required to communicate with the public Ability to remain calm in potential high-stress emergency situations Ability to work independently, as well as work as a team player Required knowledge of basic computer skills Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225533
Apply URLhttps://fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225533
First Seen At2026-06-03 11:07:20Z
Last Seen At2026-06-22 14:47:31Z
Last Checked At2026-06-22 14:47:31Z
Last Changed At2026-06-17 11:08:54Z
Inactive At
Source Posted At2026-06-02 17:24:10Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T14-46-36-091Z-cecb14f84331abcab10a6b3a987ad0134d8d1829e757334a8ff45ee22ee66659.json
Event Fields
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  "last_changed_at": "2026-06-17T11:08:54.773Z",
  "active_status": "active"
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Parsed Structured
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Extensions
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Native Structured
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