Home › Companies › Biofabtechnologies › Customer Service Representative
Customer Service Representative
Biofabtechnologies · Pleasant Prairie, WI, 53158 · Active · JazzHR / ApplyToJob
Job facts
| Field | Value |
|---|---|
| Company | Biofabtechnologies |
| Title | Customer Service Representative |
| Normalized title | - |
| Department / team | - |
| Location | Pleasant Prairie, WI, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | JazzHR / ApplyToJob |
| Posted / first seen | 2026-05-27 / 2026-05-30 |
| Changed / last seen | 2026-05-30 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Biofabtechnologies. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through JazzHR / ApplyToJob. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Pleasant Prairie. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Biofabtechnologies |
| Source | e7506cde-a067-4483-b133-4d936d16a3fc |
| ATS provider | JazzHR / ApplyToJob |
Description
Company Summary
Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI.
We are excited about reinvesting into this fantastic product line and are looking to hirenew team members to help us! With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. We are seeking a Customer Service Representative to provide our customers with best-in-class response time and ease of doing business.
Position Summary
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries.
Job Responsibilities Be the inside face & primary contact for Customers and Clients for Steridose Products Answers to customer inquiries via phone and email Provides product quotes to customers for new equipment and spare parts Intake all RFQs and follow the RFQ filing system Turn RFQ’s into formal quotes using ERP system (M1) Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing Obtains accurate information from relating to shipment dates and expected delivery Monitors scheduled ship dates to ensure timely delivery and expedite as needed. Investigates, responds to, and solves customer concerns and complaints Research billing and shipping issues Communicates and coordinates with colleagues as necessary Willingness to handle other projects and responsibilities in other departments Other duties as assigned Qualifications Excellent interpersonal and customer service skills Shipping knowledge and experience (international and domestic) ERP experience using M1 highly preferred Proficient with MS Office Suite and Outlook Two Year associate degree in communications or business (Bachelor’s Degree Preferred) 3-7 years of previous related experience in industrial manufacturing highly preferred
Physical/Work Requirements Prolonged periods of sitting at a desk and working on a computer
Benefits Competitive Base Salary and annual bonus target Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA Retirement savings plan (401k) with net 4% employer match Industry leading profit share program Unique schedule / summer days
About The Holland Group The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030. Current Holland Group Businesses (as of February 2026): Holland Applied Technologies , Liquid Process Equipment (acquired 2020), Bio Fab Technologies (acquired 2023), W.A. Tompkins (acquired 2024), Steridose (acquired 2025).
Full job record
| Job ID | 036222396e6a3f0353583f58c62d3b6c621b7e9e |
| Org ID | d5b04869-72d4-4ad4-b0ab-7e4ab4e17f02 |
| Source ID | e7506cde-a067-4483-b133-4d936d16a3fc |
| Board ID | e7506cde-a067-4483-b133-4d936d16a3fc |
| Provider | jazzhr |
| Provider Job Key | 9JPHFffHZX |
| Title | Customer Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Pleasant Prairie, WI, 53158 |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | WI |
| City | Pleasant Prairie |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://biofabtechnologies.applytojob.com/apply/9JPHFffHZX/Customer-Service-Representative |
| Apply URL | https://biofabtechnologies.applytojob.com/apply/9JPHFffHZX/Customer-Service-Representative |
| First Seen At | 2026-05-30 06:08:52Z |
| Last Seen At | 2026-06-04 14:31:51Z |
| Last Checked At | 2026-06-04 14:31:51Z |
| Last Changed At | 2026-05-30 06:08:52Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=jazzhr/board=biofabtechnologies/date=2026-06-04/2026-06-04T14-31-51-403Z-ced8d8d8408883e5621c3ba79652a9dadd9a0d7eef9847376ebe5ca98238ed3b.json |
Event Fields
{
"content_hash": "da0897d6a979a04d127511987cdd4929034ab31d5fcb0ef74e88c1a04a6bca67",
"source_hash": "c4ce417c747b0fbb01532aa17ad5c721a5f814cae4c2899dd8f18c505ad0dd2d",
"last_changed_at": "2026-05-30T06:08:52.462Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Pleasant Prairie, WI, 53158",
"city": "Pleasant Prairie",
"region": "WI",
"country": "United States",
"is_remote": false,
"confidence": 0.9
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-04T14:31:51.719Z",
"launch_scope": {
"reason": "jazzhr_production_catalog",
"included": true,
"location": {
"raw": "Pleasant Prairie, WI, 53158",
"city": "Pleasant Prairie",
"region": "WI",
"country": "United States",
"is_remote": false,
"confidence": 0.9
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": null,
"salary_currency": null
}Extensions
{}Native Structured
{
"detail": {
"url": "https://biofabtechnologies.applytojob.com/apply/jobs/details/9JPHFffHZX?&",
"heading": "Customer Service Representative",
"html_title": "JazzHR » Job Listings",
"canonical_url": "https://biofabtechnologies.applytojob.com/apply/9JPHFffHZX/Customer-Service-Representative",
"description_html": "<span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">Company Summary</span></u></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">We are excited about reinvesting into this fantastic product line and are looking to hirenew team members to help us! With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. We are seeking a <b>Customer Service Representative</b> to provide our customers with best-in-class response time and ease of doing business.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">Position Summary</span></u></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries. </span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Job Responsibilities</span></span></u></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Be the inside face & primary contact for Customers and Clients for Steridose Products</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Answers to customer inquiries via phone and email</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Provides product quotes to customers for new equipment and spare parts</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Intake all RFQs and follow the RFQ filing system</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Turn RFQ’s into formal quotes using ERP system (M1)</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Obtains accurate information from relating to shipment dates and expected delivery</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Monitors scheduled ship dates to ensure timely delivery and expedite as needed. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Investigates, responds to, and solves customer concerns and complaints </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Research billing and shipping issues</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Communicates and coordinates with colleagues as necessary</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Willingness to handle other projects and responsibilities in other departments</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Other duties as assigned</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Qualifications</span></span></u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Excellent interpersonal and customer service skills</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Shipping knowledge and experience (international and domestic) </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">ERP experience using M1 highly preferred</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Proficient with MS Office Suite and Outlook </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Two Year associate degree in communications or business (Bachelor’s Degree Preferred)</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">3-7 years of previous related experience in industrial manufacturing highly preferred</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Physical/Work Requirements</span></span></u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Prolonged periods of sitting at a desk and working on a computer</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">Benefits</span></u></b></span></span></span><ul><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Competitive Base Salary and annual bonus target</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Retirement savings plan (401k) with net 4% employer match </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Industry leading profit share program</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Unique schedule / summer days</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">About The Holland Group</span></u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Current Holland Group Businesses (as of February 2026): <i>Holland Applied Technologies</i>, <i>Liquid Process</i> <i>Equipment</i> (acquired 2020), <i>Bio Fab Technologies</i> (acquired 2023), <i>W.A. Tompkins</i> (acquired 2024), <i>Steridose </i>(acquired 2025).</span></span></span></span></span></li></ul><br> ",
"description_text": "Company Summary\n Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI.\n We are excited about reinvesting into this fantastic product line and are looking to hirenew team members to help us! With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. We are seeking a Customer Service Representative to provide our customers with best-in-class response time and ease of doing business.\n Position Summary\n The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries.\n Job Responsibilities Be the inside face & primary contact for Customers and Clients for Steridose Products\n Answers to customer inquiries via phone and email\n Provides product quotes to customers for new equipment and spare parts\n Intake all RFQs and follow the RFQ filing system\n Turn RFQ’s into formal quotes using ERP system (M1)\n Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing\n Obtains accurate information from relating to shipment dates and expected delivery\n Monitors scheduled ship dates to ensure timely delivery and expedite as needed.\n Investigates, responds to, and solves customer concerns and complaints\n Research billing and shipping issues\n Communicates and coordinates with colleagues as necessary\n Willingness to handle other projects and responsibilities in other departments\n Other duties as assigned\n Qualifications Excellent interpersonal and customer service skills\n Shipping knowledge and experience (international and domestic)\n ERP experience using M1 highly preferred\n Proficient with MS Office Suite and Outlook\n Two Year associate degree in communications or business (Bachelor’s Degree Preferred)\n 3-7 years of previous related experience in industrial manufacturing highly preferred\n Physical/Work Requirements Prolonged periods of sitting at a desk and working on a computer\n Benefits Competitive Base Salary and annual bonus target\n Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA\n Retirement savings plan (401k) with net 4% employer match\n Industry leading profit share program\n Unique schedule / summer days\n About The Holland Group The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030.\n Current Holland Group Businesses (as of February 2026): Holland Applied Technologies , Liquid Process Equipment (acquired 2020), Bio Fab Technologies (acquired 2023), W.A. Tompkins (acquired 2024), Steridose (acquired 2025).",
"jsonld_jobposting": {
"url": "https://biofabtechnologies.applytojob.com/apply/9JPHFffHZX/Customer-Service-Representative",
"@type": "JobPosting",
"title": "Customer Service Representative",
"@context": "http://schema.org/",
"datePosted": "2026-05-27",
"description": "<span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">Company Summary</span></u></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI. </span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">We are excited about reinvesting into this fantastic product line and are looking to hirenew team members to help us! With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. We are seeking a <b>Customer Service Representative</b> to provide our customers with best-in-class response time and ease of doing business.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">Position Summary</span></u></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries. </span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Job Responsibilities</span></span></u></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Be the inside face & primary contact for Customers and Clients for Steridose Products</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Answers to customer inquiries via phone and email</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Provides product quotes to customers for new equipment and spare parts</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Intake all RFQs and follow the RFQ filing system</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Turn RFQ’s into formal quotes using ERP system (M1)</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Obtains accurate information from relating to shipment dates and expected delivery</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Monitors scheduled ship dates to ensure timely delivery and expedite as needed. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Investigates, responds to, and solves customer concerns and complaints </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Research billing and shipping issues</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Communicates and coordinates with colleagues as necessary</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Willingness to handle other projects and responsibilities in other departments</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Other duties as assigned</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Qualifications</span></span></u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Excellent interpersonal and customer service skills</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Shipping knowledge and experience (international and domestic) </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">ERP experience using M1 highly preferred</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Proficient with MS Office Suite and Outlook </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Two Year associate degree in communications or business (Bachelor’s Degree Preferred)</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">3-7 years of previous related experience in industrial manufacturing highly preferred</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Physical/Work Requirements</span></span></u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\">Prolonged periods of sitting at a desk and working on a computer</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">Benefits</span></u></b></span></span></span><ul><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Competitive Base Salary and annual bonus target</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Retirement savings plan (401k) with net 4% employer match </span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Industry leading profit share program</span></span></span></span></span></li><li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Unique schedule / summer days</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u><span style=\"font-size:11pt;\">About The Holland Group</span></u></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Current Holland Group Businesses (as of February 2026): <i>Holland Applied Technologies</i>, <i>Liquid Process</i> <i>Equipment</i> (acquired 2020), <i>Bio Fab Technologies</i> (acquired 2023), <i>W.A. Tompkins</i> (acquired 2024), <i>Steridose </i>(acquired 2025).</span></span></span></span></span></li></ul><br> ",
"jobLocation": {
"@type": "Place",
"address": {
"@type": "PostalAddress",
"postalCode": "53158",
"addressRegion": "WI",
"addressLocality": "Pleasant Prairie"
}
},
"validThrough": "2026-08-25",
"uniqueJobCode": "job_20260527190504_C5KDPOZE7IMNZT77",
"employmentType": "FULL_TIME",
"hiringOrganization": {
"name": "Biofab Technologies",
"@type": "Organization",
"sameAs": "http://biofabtech.com"
},
"experienceRequirements": "Experienced"
}
},
"list_job": {
"id": "9JPHFffHZX",
"title": "Customer Service Representative",
"detailUrl": "https://biofabtechnologies.applytojob.com/apply/jobs/details/9JPHFffHZX?&"
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/036222396e6a3f0353583f58c62d3b6c621b7e9e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/d5b04869-72d4-4ad4-b0ab-7e4ab4e17f02JSONGET https://api.bluedoor.sh/job-postings/v1/sources/e7506cde-a067-4483-b133-4d936d16a3fcJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/036222396e6a3f0353583f58c62d3b6c621b7e9e/eventsJSON