Guest Service Agent at Castle Hill Inn (75516)

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    "description": "<p><span style=\"font-family:Aptos,sans-serif\">Guest Service Agent</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Castle Hill Inn</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Newport, RI</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">______________________________________</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Castle Hill Inn is looking for a Guest Service Agent to join the team.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Nestled on 40 acres overlooking the southwestern corner of Narragansett Bay, Castle Hill Inn &ndash; a Relais &amp; Chateaux hotel &ndash; is a coastal haven where guests come to relax and rejuvenate against a spectacular New England backdrop, a location that is second to none. The property features guest rooms that are perched on the sand dunes of our private beach, a banquet facility, and two restaurants featuring the talents of the culinary team. Castle Hill Inn is proud to be part of the Newport Restaurant Group!</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>About the</strong>&nbsp;<strong>Position:</strong>&nbsp;In the Guest Service Agent role, you represent the primary point of contact for our guests and handle all stages of a guest&rsquo;s stay from arrival to departure.&nbsp;</span>Full-time and part-time positions available!</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>About You</strong>: You are passionate, energetic and to whom pleasing and impressing guests comes naturally. You are an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Essential Duties:</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Checking in and checking out guests</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Making, modifying, and cancelling room reservations</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Making room, spa, dining reservations and assisting with arranging any other activities the guests would enjoy</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Answering phones and directing calls to appropriate personnel</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Providing information about rooms, rates, and amenities</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Assisting guests with any special requests or needs</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Compensation and Benefits:</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Competitive compensation $20-$22/Hour</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">RI/MA Sick Leave</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Financial &amp; Employee Ownership:</span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Generous Company 401k match</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Employee Ownership Opportunities</span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Employee Perks:</span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">35% discount when dining in our locations (including food and beverages</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Employee Assistance Program (EAP)</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Employee Discount Programs</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Tenure Program</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Referral Bonus Program</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Holiday Appreciation Bonus</span></li>\n\t</ul>\n\t</li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\">&nbsp;&nbsp;&nbsp; *Depending on your annual hours worked, you may also be eligible for:</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Health &amp; Wellness:</span>\n\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Medical</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Dental</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Vision</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Flexible and Dependent Care spending account options</span></li>\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Health Reimbursement Account (HRA)</span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Voluntary Benefits:</span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"font-family:Aptos,sans-serif\">Telemedicine access</span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Wholesaler Club Reimbursement Program</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Vacation paid time off</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>ABOUT Newport Restaurant Group</strong>: We are proud to be a 100% Employee-Owned Company. What does it mean to work for an 100% Employee-Owned Company? If you decide to join our team, you&rsquo;ll not just be an employee &mdash; you&rsquo;ll be eligible to become an owner in the company. Really, there&rsquo;s no catch, we invest in our employees, and they in turn invest their time, energy and talents in our businesses! We have one of the strongest, friendliest hospitality staffs in New England. Our common goal is to make people happy through great food, great locations and great teamwork. If you feel the same, we want to hear from you.</span></p>\n",
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    "qualifications": "<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Qualifications:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">College degree is preferred. Previous hospitality experience is a plus, but we are willing to train the right person.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Experience in a luxury setting is desired.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Must show proof of eligibility to work in the United States. We are not able to sponsor visas for this role.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Must have flexible schedule to work during days, nights, weekends, and some holidays as needed.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Skills &amp; Abilities:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Strong interpersonal and communication skills</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Professional and organized</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Be collaborative, using a team approach to creating an equitable workplace environment and have respectful working relationships</span></span></span></span></li>\r\n</ul>\r\n",
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