Administrative Customer Support Representative

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY An Administrative Customer Service Representative in Parking Services supports daily operations by combining strong administrative capabilities with exceptional customer service. This role serves as a primary point of contact for visitors, employees, and permit holders, assisting with parking inquiries, permit processing, citation resolution, and policy guidance. Responsibilities include managing incoming calls and emails, maintaining accurate records, processing payments, coordinating parking assignments, and supporting enforcement activities through clear communication and documentation. The position ensures a positive customer experience by addressing concerns promptly, explaining parking regulations, and helping customers navigate available services. Success in this role requires excellent organization, attention to detail, and the ability to multitask in a fast‑paced parking services environment. This position requires proficieny with Microsoft Office applications (Outlook, Word, Excel and Teams). This position is eligible for a hybrid work schedule. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required Education High School Diploma Or equivalent Experience 1 year Experience in customer service or related field JOB DUTIES Provides response to inbound inquiries from staff, employees and other entities (internal and external). Receive, triage, route or answer customer inquiries in a timely, helpful and polite manner during core business hours. Actively listen and follow up with questions in order to accurate route call. Provide customer with contact information for future reference. Document all inquiries in accordance with standard operation procedures. Provide information and resources for customer inquiries; educate customers how to access and utilize online resources for future inquiries. Maintain a working knowledge of policy and procedures as well as keeping current on updates and changes. Other related duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY An Administrative Customer Service Representative in Parking Services supports daily operations by combining strong administrative capabilities with exceptional customer service. This role serves as a primary point of contact for visitors, employees, and permit holders, assisting with parking inquiries, permit processing, citation resolution, and policy guidance. Responsibilities include managing incoming calls and emails, maintaining accurate records, processing payments, coordinating parking assignments, and supporting enforcement activities through clear communication and documentation. The position ensures a positive customer experience by addressing concerns promptly, explaining parking regulations, and helping customers navigate available services. Success in this role requires excellent organization, attention to detail, and the ability to multitask in a fast‑paced parking services environment. This position requires proficieny with Microsoft Office applications (Outlook, Word, Excel and Teams). This position is eligible for a hybrid work schedule. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required Education High School Diploma Or equivalent Experience 1 year Experience in customer service or related field JOB DUTIES Provides response to inbound inquiries from staff, employees and other entities (internal and external). Receive, triage, route or answer customer inquiries in a timely, helpful and polite manner during core business hours. Actively listen and follow up with questions in order to accurate route call. Provide customer with contact information for future reference. Document all inquiries in accordance with standard operation procedures. Provide information and resources for customer inquiries; educate customers how to access and utilize online resources for future inquiries. Maintain a working knowledge of policy and procedures as well as keeping current on updates and changes. Other related duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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