Chalet Host/シャレーホスト

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  "list_job": {
    "id": "118",
    "isRemote": null,
    "location": {
      "city": "Hokkaido",
      "state": "Abuta District"
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    "jobOpeningName": "Chalet Host/シャレーホスト",
    "departmentLabel": "Hospitality",
    "employmentStatusLabel": "Full-Time -Fix"
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    "location": {
      "city": "Hokkaido",
      "state": "Abuta District",
      "postalCode": "044-0081",
      "addressCountry": "Japan"
    },
    "datePosted": "2025-01-28",
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    "description": "<p><strong><span style=\"color: black\">About H2 Group</span></strong></p>\n<p><span style=\"color: black\">H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we have expanded our operations to become a full-service consultancy offering project management, real estate services, property management and hospitality management. We are a tight-knit, international team spread across offices in Niseko and Furano. </span></p>\n<p><span style=\"color: black\">Please see: www.H2life.com</span></p>\n<p><strong><span style=\"color: black\">Our Culture</span></strong></p>\n<p><span style=\"color: black\">As an H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments.<span>  </span></span></p>\n<p><span style=\"color: black\">Our mission is to create sensational memories for our owners, guests, clients, and colleagues. </span></p>\n<p><strong><span style=\"color: black\">The Role</span></strong></p>\n<p><span>We are looking for candidates that have a passion to serve and to create amazing experiences for our guests.  Working alongside a team of highly qualified individuals, you can expect a friendly, warm, energetic atmosphere of employees of international culture who share the same passion.   </span><span>  </span></p>\n<p><span>The uncompromising guest experience starts with the booking process, continues with the bespoke itinerary curation, and right through to arrival in Niseko and throughout their stay at our luxurious properties, and until they bid farewell to Niseko.</span></p>\n<p><span>As a Chalet Host, </span><span>we are looking for someone who has a passion for creating the most sensational and unforgettable holiday experiences for our guests.  If you have a great attitude, are </span><span style=\"color: black\">creative, have self-discipline, are a great team player who loves to meet people from different cultures, we would love to meet you.</span><br></p>\n<p><strong><span style=\"color: black\">Key responsibilities</span></strong><strong><br></strong></p>\n<p><span>-          </span><span>To have complete knowledge of the standard operating procedures of H2 Life, and to carry out duties while adhering to </span><span>chalet policies and procedures, e.g. guest relations, housekeeping, F&amp;B, chauffeur etc. </span></p>\n<p><span style=\"color: black\"><span>-          </span></span><span>Coordinating daily itinerary: advising schedule, coordinating plans, confirming bookings, </span><span style=\"color: black\">developing, and updating the guest history/profile </span><span>and delivering sensational memories.</span><br></p>\n<p><span>-          </span><span>Chalet &amp; room housekeeping, such as offer laundry and pressing service, tidying room and common area to standard.</span></p>\n<p><span>-          </span><span>Deliver F&amp;B services such as breakfast, lunch, apres-ski &amp; dinner. Silver spoon service: plate serving &amp; withdrawing, wine decanting &amp; pouring,</span></p>\n<p><span>-          </span><span>Assist in chauffeur duties when necessary <em>(to applicable candidates)</em></span></p>\n<p><span>-          </span><span>Has a flexible ‘can do’ attitude to their work adapting to the needs of the company and the guests.</span></p>\n<p><span>-          </span><span>Keep up an immaculate personal presentation and personal hygiene regardless of work being carried out.</span></p>\n<p><span style=\"color: black\"><span>-          </span></span><span style=\"color: black\">Conduct duties in a courteous, safe, and efficient manner, in accordance with H2 Life policies and procedures, ensuring that the highest level of service and communication is maintained. </span></p>\n<p><strong><span> </span></strong></p>\n<p><strong><span>Principle of Multifunctionality</span></strong></p>\n<p><strong><span> </span></strong></p>\n<p><span>At H2 Life, we uphold the principle of multifunctionality across all team members. This entails a commitment to versatility, where colleagues may be called upon to undertake tasks beyond their designated job title. Flexibility is essential, and individuals may be temporarily reassigned to different positions based on seasonal demands or specific business needs. For instance, during Winter and off-peak seasons, team members may find themselves working across various tiers of the accommodation portfolio, taking on responsibilities such as Resort Host, HakuLife, Reception, Housekeeping, and more. This approach ensures that our team is agile and responsive, adapting to evolving circumstances to uphold the H2 Life promise of creating sensational memories.</span></p>\n<p> </p>\n<p><span><strong><span style=\"color: black\">Work hours: </span></strong><span style=\"color: black\">Approximately<strong> </strong>40 hours per week average. Roster will be made based on resort occupancy and hours variable dependent on the schedule of guests and the tasks requiring completion each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.</span></span></p>\n<p> </p>\n<p><strong><span style=\"color: black\">Skills we are looking for</span></strong></p>\n<p><span>-          </span><span>A true passion for luxury service</span></p>\n<p><span>-          </span><span>Flexible – able to cope well with varied and changing tasks and environments.</span></p>\n<p><span>-          </span><span>Understanding of wines and food, with some bar and cocktail skills</span></p>\n<p><span>-          </span><span>A proactive, positive &amp; professional approach to all duties with ability to multi-task</span></p>\n<p><span>-          </span><span>Punctual, Attention to detail</span></p>\n<p><span>-          </span><span>Computer literate. Ability to compile reports as required using appropriate computer software (Word, Excel, Power Point)</span></p>\n<p><span>-          </span><span>Excellent verbal communications and interpersonal skills – proficient in English, Mandarin and Japanese language skills preferred.</span></p>\n<p><span> </span></p>\n<p><strong><span style=\"color: black\">Qualifications</span></strong><span style=\"color: black\"><span>         </span></span></p>\n<ul>\n<li><span style=\"color: black\">Tertiary education, degree in hospitality preferred.</span><span style=\"color: black\"><span>        </span></span></li>\n<li><span style=\"color: black\"><br></span><span style=\"color: black\">At least 3 years’ international 5 stars hotel operation department working experience.</span></li>\n<li><span style=\"color: black\">Eligible to receive work authorization in Japan (Working Holiday Visa preferred) -  </span></li>\n<li><span style=\"color: black\">International driver’s license/Japanese driver license preferred</span><br><br></li>\n</ul>\n<p><strong><span style=\"font-family: Aptos, sans-serif\">What we offer / Employee Benefits</span></strong></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">Competitive salary package in line with market and lifestyle.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">Bonus scheme - outcomes based on personal and business performance.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">Commuting allowance of 10,000 yen monthly.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">10 days Annual leave after 6 months of employment.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">5 days sick pay after 3 months’ probation period.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">Employee relocation allowance may be available if moving from another city.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">Social Insurance: full coverage under Japan's social insurance system.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">Japanese working visa sponsorship, available to certain candidates.</span></p>\n<p><span style=\"font-family: Wingdings; font-size: 10pt\"><span>l </span></span><span style=\"font-family: Aptos, sans-serif\">Annual holidays: 115-120 days off per year (in accordance with company calendar), maternity/paternity leave.</span></p>\n<p><span style=\"font-family: Aptos, sans-serif\"> </span></p>\n<p> </p>\n<p><span style=\"color: black\"> </span></p>",
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    "jobOpeningName": "Chalet Host/シャレーホスト",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://h2.bamboohr.com/careers/118",
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