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HomeCompaniesEedu Fa Em3 Oraclecloud Com CX 1003Team Leader - Associate Client Advocacy

Team Leader - Associate Client Advocacy

Eedu Fa Em3 Oraclecloud Com CX 1003 · Tampa, FL, United States; US Chicago - 233 South Wacker Drive IL, Chicago, IL, US · Deleted · $100,000–$125,000 / year · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEedu Fa Em3 Oraclecloud Com CX 1003
TitleTeam Leader - Associate Client Advocacy
Normalized title-
Department / teamService and Delivery
LocationTampa, FL, United States
Work model-
Employment typeFull Time
Salary$100,000–$125,000 / year
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-09 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-02

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Linked records

CompanyEedu Fa Em3 Oraclecloud Com CX 1003
Sourcee7d5a5b4-600a-48ec-99bc-2d32732502c6
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Role The Associate Client Advocacy (ACA) team leader will manage a group of 6-12 ACAs depending on size of region/specialty and will be responsible for various business operations to support client retention and growth. The team leader role within their region and specialties will utilize data and strategic initiatives to maximize ACA adoption and optimize client services. They will identify and address process bottlenecks, resolve individual issues, and coordinate with both Client Advocacy, including Producers and Broking, and Global Service Delivery teams to ensure seamless, high-quality client experience. This role also includes working closely with various teams across NA CRB to identify and manage training needs, Key Performance Indicators (KPIs) such as Adoption, Month End financial metrics RFIs, Quality, Regulatory Compliance, and other Operational Aspects to drive exceptional client service. The Responsibilities Work closely with Client Advocates, Associate Client Advocates and other teams to close Aged Receivables from clients and support BDR efforts Responsible for performance management of ACA, including escalating performance issues Process expert for escalations, questions and issues from ACAs; providing support to assigned CS and ACA groups with critical escalations or activities Assist and monitor Surplus Lines activities, ensuring ACAs respond and close out the activities timely to avoid late fees, fines and penalties Enforce EPIC information integrity Host re-occurring calls with ACAs: renewal status calls, team calls, one-on-ones Monitor team capacity to ensure balance of workloads Support colleague attrition and retention 5% or less Engage the team as a WTW Process SME Coach colleagues to improve their skills and knowledge through deskside support Quality and Excellence reviews to ensure compliance and legal objectives are met, monitor adoption, and ensure that work is handled correctly between ACA and CS roles Engage with ACA and CS on highly transactional, complex, or profitable accounts and at-risk clients when needed Promote adoption and improvement of timely invoicing and month-end activities such as Renewals and Outstanding Billings (ROB) and Accounts Receivables (AR). Work with team of ACAs to maintain timely ROB status and updates in real time This role can be based out of any US location. Qualifications The Qualifications Targeted with a minimum of 6-8 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities Knowledge of WTW systems and processes is strongly preferred Knowledge of commercial insurance renewal end-to-end process, steps and owners Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs Ability to drive conflict resolution Business Acumen: knowledge of strategy, tactics, and solutions to get any issues resolved quickly Excellent verbal and written communication skills; group presentation skills; ability to drive complex/technical conversations Receptive to feedback; critical thinking and problem-solving skills; high adaptability Supports in advocating for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, and provides clear guidance to ensure others fulfill roles effectively Strong project management skills: Support end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects Proficient Microsoft Office skills and familiarity with other relevant online tools Must achieve and maintain insurance broker’s P&C license and complete various continuing education activities as needed Insurance industry designations preferred but not required (CISR, CPCU, ARM, CIC, CRIS, CRM) This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $100,000– $125,000 USD per year. This role is also eligible for an annual short-term incentive bonus. Company Benefits (US locations) WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( Washington State only ) Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets

Full job record

Job ID03275fcb333cc2a0445a53da3bccee1d9b0091c2
Org IDfb7be193-7b81-4a79-b4eb-d716831a6298
Source IDe7d5a5b4-600a-48ec-99bc-2d32732502c6
Board IDe7d5a5b4-600a-48ec-99bc-2d32732502c6
Provideroracle_hcm
Provider Job Key202602521
TitleTeam Leader - Associate Client Advocacy
Normalized Title
Statusdeleted
Activeno
Location TextTampa, FL, United States; US Chicago - 233 South Wacker Drive IL, Chicago, IL, US
DepartmentService and Delivery
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionFL
CityTampa
Salary RawCompensation The base salary compensation range being offered for this role is $100,000– $125,000 USD per year
Salary Min100,000
Salary Max125,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202602521
Apply URLhttps://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202602521
First Seen At2026-05-31 18:09:02Z
Last Seen At2026-06-02 12:00:07Z
Last Checked At2026-06-04 11:05:56Z
Last Changed At2026-06-04 11:05:56Z
Inactive At2026-06-04 11:05:56Z
Source Posted At2026-04-09 23:03:00Z
Source Updated At
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=eedu.fa.em3.oraclecloud.com|CX_1003/date=2026-06-02/2026-06-02T11-59-37-343Z-aa921cbeb28be44c1efd6c0c5928cf82915c0aed9c5d6718f92a875b5bd47204.json
Event Fields
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    "ExternalQualificationsStr": "<p><strong><u>The Qualifications</u></strong></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Targeted with a minimum of 6-8 years of commercial Property &amp; Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"eop\">Knowledge of WTW systems and processes is strongly preferred</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Knowledge of commercial insurance renewal end-to-end process, steps and owners</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Ability to drive conflict resolution</span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Business Acumen: knowledge of strategy, tactics, and solutions to get any issues resolved quickly</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Excellent verbal and written communication skills; group presentation skills; ability to drive complex/technical conversations</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Receptive to feedback; critical thinking and problem-solving skills; high adaptability&nbsp;</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"eop\">Supports in&nbsp;</span><span class=\"normaltextrun\">advocating for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, and provides clear guidance to ensure others fulfill roles effectively&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Strong project management skills: Support end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects&nbsp;</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Proficient Microsoft Office skills and familiarity with other relevant online tools</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Must achieve and maintain insurance broker’s P&amp;C license and complete various continuing education activities as needed&nbsp;&nbsp;</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\" style=\"font-size:11.0pt;line-height:115%;\">Insurance industry designations preferred but not required (CISR, CPCU, ARM, CIC, CRIS, CRM)</span></span></p></li></ul><p><strong>This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.</strong></p><div style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(47, 44, 49);font-family:Graphik, Inter, Helvetica, Arial, sans-serif;font-size:18px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><p><strong>Compensation and Benefits</strong></p><p>Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</p><p><strong>Compensation</strong></p><p>The base salary compensation range being offered for this role is $100,000– $125,000 USD per year. This role is also eligible for an annual short-term incentive bonus.</p><p><strong>Company Benefits (US locations)</strong></p><p>WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</p><ul><li><strong>Health and Welfare Benefits:</strong> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li><li><strong>Leave Benefits:</strong> Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), <a href=\"https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf\"><strong>Paid Time Off</strong></a> (<i>Washington State only</i>)</li><li><strong>Retirement Benefits:</strong> Contributory Pension Plan and Savings Plan (401k).&nbsp;</li></ul><p>We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</p><p>Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;</p><p><strong>EOE, including disability/vets</strong></p></div></div></div></div></div></div></div>",
    "InternalQualificationsStr": "<p><strong><u>The Qualifications</u></strong></p><ul style=\"list-style-type:disc;padding-left:48px;\"><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Targeted with a minimum of 6-8 years of commercial Property &amp; Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"eop\">Knowledge of WTW systems and processes is strongly preferred</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Knowledge of commercial insurance renewal end-to-end process, steps and owners</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Ability to drive conflict resolution</span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Business Acumen: knowledge of strategy, tactics, and solutions to get any issues resolved quickly</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Excellent verbal and written communication skills; group presentation skills; ability to drive complex/technical conversations</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Receptive to feedback; critical thinking and problem-solving skills; high adaptability&nbsp;</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"eop\">Supports in&nbsp;</span><span class=\"normaltextrun\">advocating for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, and provides clear guidance to ensure others fulfill roles effectively&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Strong project management skills: Support end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects&nbsp;</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Proficient Microsoft Office skills and familiarity with other relevant online tools</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\">Must achieve and maintain insurance broker’s P&amp;C license and complete various continuing education activities as needed&nbsp;&nbsp;</span><span class=\"eop\">&nbsp;</span></span></p></li><li><p class=\"paragraph\" style=\"margin-bottom:0in;margin-right:0in;margin-top:0in;vertical-align:baseline;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><span class=\"normaltextrun\" style=\"font-size:11.0pt;line-height:115%;\">Insurance industry designations preferred but not required (CISR, CPCU, ARM, CIC, CRIS, CRM)</span></span></p></li></ul><p><strong>This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.</strong></p><div style=\"-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(47, 44, 49);font-family:Graphik, Inter, Helvetica, Arial, sans-serif;font-size:18px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><div style=\"box-sizing:border-box;\"><p><strong>Compensation and Benefits</strong></p><p>Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</p><p><strong>Compensation</strong></p><p>The base salary compensation range being offered for this role is $100,000– $125,000 USD per year. This role is also eligible for an annual short-term incentive bonus.</p><p><strong>Company Benefits (US locations)</strong></p><p>WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</p><ul><li><strong>Health and Welfare Benefits:</strong> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li><li><strong>Leave Benefits:</strong> Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), <a href=\"https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf\"><strong>Paid Time Off</strong></a> (<i>Washington State only</i>)</li><li><strong>Retirement Benefits:</strong> Contributory Pension Plan and Savings Plan (401k).&nbsp;</li></ul><p>We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</p><p>Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;</p><p><strong>EOE, including disability/vets</strong></p></div></div></div></div></div></div></div>",
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