Client Patient Liaison, Veterinary Medicine

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    "url": "https://ethosveterinaryhealth.applytojob.com/apply/jobs/details/TjNis7SzZW?&",
    "heading": "Client Patient Liaison, Veterinary Medicine",
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    "description_html": "<h2 style=\"text-align:center;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Emergency Liaison Concierge </span></span></strong></h2><p style=\"text-align:center;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Grand Terrace, CA</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Type:</strong> Full-time<br><strong>Schedule:</strong> 5 x 8-hour shifts (Day or Swing)<br><strong>Availability:</strong> Must have full flexibility including days, swing shifts, weekends, and holidays<br><strong>Compensation: $21–$25/hour</strong> DOE or <strong>$27–$32/hour</strong> with active RVT license</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Animal Emergency Clinic </strong>is dedicated to providing compassionate, high-quality emergency veterinary care. We are seeking a strong client-focused professional to join our team as an Emergency Liaison Concierge (ER Liaison). This role is essential in ensuring a smooth, supportive, and well-communicated experience for pet owners during emergency visits.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The <strong>ER Liaison </strong>serves as the primary non-clinical communication bridge between pet owners, veterinarians, and hospital staff. This role supports client understanding, treatment plan coordination, financial communication, and patient flow management in a fast-paced emergency setting.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">You will play a key role in ensuring clients are informed, supported, and guided through every step of their pet’s emergency care experience.</span></span></p><h2><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsibilities</span></span></h2><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Client Communication & Support</strong></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as the primary non-clinical liaison for pet owners during emergency visits</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide real-time updates on wait times, patient status, and care expectations</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greet and escort clients to exam rooms when appropriate</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicate treatment plans and financial estimates clearly and compassionately</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collect deposits using mobile payment systems</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Present financing options such as CareCredit, Scratchpay, and pet insurance guidance</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide ongoing updates regarding patient status and cost changes</span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Treatment Plan Coordination</strong></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partner with ER DVMs to prepare and present treatment plans</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure all treatment plans are approved prior to client presentation</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm deposit collection prior to treatment initiation</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Relay approval status to clinical teams in real time</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Review discharge invoices for accuracy</span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Triage & Intake Support</strong></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with intake of emergency and critical patients</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Obtain brief patient histories and communicate urgent information to clinical staff</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm CPR status and facilitate critical deposits when needed</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prioritize cases under DVM direction</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Coordinate phone triage and referral transfers with clinical staff and ER DVM</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain patient tracking and communication logs </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure accurate patient status and location updates</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support rDVM communication and estimate accuracy</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with euthanasia documentation professionally and compassionately</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support client follow-ups and continuity of care</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain awareness of patient flow throughout the ER</span></span></li></ul><h2><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Qualifications</span></span></strong></h2><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required: Experience in customer service within a veterinary hospital or emergency clinic</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">2–5 years of client-facing experience preferred</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong communication and interpersonal skills</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work efficiently in high-pressure, emotionally sensitive environments</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Highly organized with strong attention to detail</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency with computers and cloud-based systems (ezyVet/SmartFlow experience a plus)</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work full schedule flexibility including days, swing shifts, weekends, and holidays</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Compassionate and client-focused communicator</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Calm and effective under pressure</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong multitasker in a fast-paced environment</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Team-oriented with a collaborative mindset</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Detail-driven with commitment to accuracy and follow-through</span></span></li></ul><br><span style=\"font-size:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#2b333a;\"><i><span style=\"background:#FFFFFF;\">Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.</span></i></span></span></span></span></span><br> ",
    "description_text": "Emergency Liaison Concierge\n Grand Terrace, CA\n Job Type: Full-time\n Schedule:  5 x 8-hour shifts (Day or Swing)\n Availability: Must have full flexibility including days, swing shifts, weekends, and holidays\n Compensation: $21–$25/hour DOE or $27–$32/hour with active RVT license\n Animal Emergency Clinic is dedicated to providing compassionate, high-quality emergency veterinary care. We are seeking a strong client-focused professional to join our team as an Emergency Liaison Concierge (ER Liaison). This role is essential in ensuring a smooth, supportive, and well-communicated experience for pet owners during emergency visits.\n The ER Liaison serves as the primary non-clinical communication bridge between pet owners, veterinarians, and hospital staff. This role supports client understanding, treatment plan coordination, financial communication, and patient flow management in a fast-paced emergency setting.\n You will play a key role in ensuring clients are informed, supported, and guided through every step of their pet’s emergency care experience.\n Responsibilities\n Client Communication & Support\n Serve as the primary non-clinical liaison for pet owners during emergency visits\n Provide real-time updates on wait times, patient status, and care expectations\n Greet and escort clients to exam rooms when appropriate\n Communicate treatment plans and financial estimates clearly and compassionately\n Collect deposits using mobile payment systems\n Present financing options such as CareCredit, Scratchpay, and pet insurance guidance\n Provide ongoing updates regarding patient status and cost changes\n Treatment Plan Coordination\n Partner with ER DVMs to prepare and present treatment plans\n Ensure all treatment plans are approved prior to client presentation\n Confirm deposit collection prior to treatment initiation\n Relay approval status to clinical teams in real time\n Review discharge invoices for accuracy\n Triage & Intake Support\n Assist with intake of emergency and critical patients\n Obtain brief patient histories and communicate urgent information to clinical staff\n Confirm CPR status and facilitate critical deposits when needed\n Prioritize cases under DVM direction\n Coordinate phone triage and referral transfers with clinical staff and ER DVM\n Maintain patient tracking and communication logs\n Ensure accurate patient status and location updates\n Support rDVM communication and estimate accuracy\n Assist with euthanasia documentation professionally and compassionately\n Support client follow-ups and continuity of care\n Maintain awareness of patient flow throughout the ER\n Qualifications\n Required: Experience in customer service within a veterinary hospital or emergency clinic\n 2–5 years of client-facing experience preferred\n Strong communication and interpersonal skills\n Ability to work efficiently in high-pressure, emotionally sensitive environments\n Highly organized with strong attention to detail\n Proficiency with computers and cloud-based systems (ezyVet/SmartFlow experience a plus)\n Ability to work full schedule flexibility including days, swing shifts, weekends, and holidays\n Compassionate and client-focused communicator\n Calm and effective under pressure\n Strong multitasker in a fast-paced environment\n Team-oriented with a collaborative mindset\n Detail-driven with commitment to accuracy and follow-through\n Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.",
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      "datePosted": "2026-05-13",
      "description": "<h2 style=\"text-align:center;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Emergency Liaison Concierge </span></span></strong></h2><p style=\"text-align:center;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Grand Terrace, CA</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Type:</strong> Full-time<br><strong>Schedule:</strong> 5 x 8-hour shifts (Day or Swing)<br><strong>Availability:</strong> Must have full flexibility including days, swing shifts, weekends, and holidays<br><strong>Compensation: $21–$25/hour</strong> DOE or <strong>$27–$32/hour</strong> with active RVT license</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Animal Emergency Clinic </strong>is dedicated to providing compassionate, high-quality emergency veterinary care. We are seeking a strong client-focused professional to join our team as an Emergency Liaison Concierge (ER Liaison). This role is essential in ensuring a smooth, supportive, and well-communicated experience for pet owners during emergency visits.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The <strong>ER Liaison </strong>serves as the primary non-clinical communication bridge between pet owners, veterinarians, and hospital staff. This role supports client understanding, treatment plan coordination, financial communication, and patient flow management in a fast-paced emergency setting.</span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">You will play a key role in ensuring clients are informed, supported, and guided through every step of their pet’s emergency care experience.</span></span></p><h2><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsibilities</span></span></h2><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Client Communication & Support</strong></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as the primary non-clinical liaison for pet owners during emergency visits</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide real-time updates on wait times, patient status, and care expectations</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greet and escort clients to exam rooms when appropriate</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicate treatment plans and financial estimates clearly and compassionately</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collect deposits using mobile payment systems</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Present financing options such as CareCredit, Scratchpay, and pet insurance guidance</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide ongoing updates regarding patient status and cost changes</span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Treatment Plan Coordination</strong></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Partner with ER DVMs to prepare and present treatment plans</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure all treatment plans are approved prior to client presentation</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm deposit collection prior to treatment initiation</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Relay approval status to clinical teams in real time</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Review discharge invoices for accuracy</span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Triage & Intake Support</strong></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with intake of emergency and critical patients</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Obtain brief patient histories and communicate urgent information to clinical staff</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm CPR status and facilitate critical deposits when needed</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prioritize cases under DVM direction</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Coordinate phone triage and referral transfers with clinical staff and ER DVM</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain patient tracking and communication logs </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure accurate patient status and location updates</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support rDVM communication and estimate accuracy</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with euthanasia documentation professionally and compassionately</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support client follow-ups and continuity of care</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain awareness of patient flow throughout the ER</span></span></li></ul><h2><strong><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Qualifications</span></span></strong></h2><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required: Experience in customer service within a veterinary hospital or emergency clinic</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">2–5 years of client-facing experience preferred</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong communication and interpersonal skills</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work efficiently in high-pressure, emotionally sensitive environments</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Highly organized with strong attention to detail</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency with computers and cloud-based systems (ezyVet/SmartFlow experience a plus)</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work full schedule flexibility including days, swing shifts, weekends, and holidays</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Compassionate and client-focused communicator</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Calm and effective under pressure</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong multitasker in a fast-paced environment</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Team-oriented with a collaborative mindset</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Detail-driven with commitment to accuracy and follow-through</span></span></li></ul><br><span style=\"font-size:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#2b333a;\"><i><span style=\"background:#FFFFFF;\">Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.</span></i></span></span></span></span></span><br> ",
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