Director, Trust & Safety Governance

Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business. We are seeking a visionary Director of Governance to serve as a strategic architect for trust and safety administration. In this role, you will lead a multidisciplinary team responsible for defining the rules of the road (Policy), ensuring our global workforce is equipped to enforce them (Training), and verifying that our execution remains world-class (Quality). A successful candidate will build the connective tissue ensuring safety standards are globally consistent, operationally lean, and future-proofed for an AI-driven landscape. This role is designed for a leader of leaders who enables teams to deliver high quality work built through cross-functional collaboration. #LI-CB1 Why Match Group? Our mission is simple – to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer: Mind & Body – Medical, mental health, and wellness benefits to support your overall health and well-being Financial Wellness – Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security Unplug – Generous PTO and 14 paid holidays so you can unplug Career – Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work Family – Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts Company Gatherings – We host company events where our employees get to know each other and build a sense of connection and belonging! We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic.  Period. If you require a reasonable accommodation to participate in the hiring process — such as during pre-employment testing or interviews — please indicate this by selecting “Yes” in the accommodation request field. We’ll reach out to discuss your needs if you're selected for the interview stage. #MG How You’ll Make an Impact: Strategic Vision & Ecosystem Governance Long-Term Roadmap : Define and execute a multi-year governance strategy, establishing high-level KPIs and large-scale improvement goals that align with Match Group’s global portfolio. Policy Stewardship : Lead the evolution of Trust & Safety policy strategy, ensuring a principled balance between platform values, global regulatory requirements (e.g., DSA), and emerging industry standards. Executive Influence : Shape the internal narrative on risk mitigation and organizational impact; translate complex data into high-quality, ELT-ready materials for senior leadership. Leadership & People Operations Leading Leaders : Recruit, mentor, and scale a high-performing, multi-disciplinary team of managers across Policy, Training, and Quality functions. Organizational Resilience : Build adaptable team structures and "BizOps" workflows that maintain high performance amidst shifting business demands and growth. Culture of Rigor : Foster a professional environment rooted in deep domain expertise, transparency, and continuous development, ensuring the team is equipped to handle high-stakes safety challenges. Operational Excellence & Lifecycle Management Integrated Agent Lifecycle : Direct the strategic impact of the training ecosystem, ensuring global moderators are equipped with the nuance and SOPs required for high-accuracy enforcement. Quality as Intelligence : Oversee a robust quality program that serves as a diagnostic tool, providing critical insights into the health of the moderation and customer care ecosystems. Governance Frameworks : Build and maintain RACI models and escalation routines to clarify roles, align stakeholders, and enable decisive action. Technical & Product Integration Automation & HITL Strategy : Partner with Product and Engineering to co-design moderation tools, automation systems, and "human-in-the-loop" capabilities, ensuring governance insights drive technical roadmaps. Data-Driven Decisioning : Drive analytical rigor within the team, converting feedback loops and workstream insights into actionable improvements for product and operational partners. Post-Mortem & Audit Readiness : Lead comprehensive post-mortems and ensure all moderation and support processes are audit-ready and compliant with global legal mandates. Risk Management & Cross-Functional Partnership Crisis & Incident Leadership : Monitor emerging risk signals and content trends; lead cross-functional incident response and crisis management efforts. Operational Standards : Partner with Operations leadership to set the "Gold Standard" for moderation performance, ensuring quality rubrics drive operational alignment. Influence Without Authority : Serve as a trusted advisor to senior leadership, driving solutions through strategic partnerships across Legal and Product. We Could Be a Match if You Have: 7+ years of experience in Trust & Safety, Content Policy, or Risk Management, with at least 4+ years of experience managing other people managers. Proven experience leading high-performing, multi-disciplinary teams across multiple time zones and cultures; adept at managing asynchronous global operations without losing momentum. Proven ability to lead through ambiguity, helping teams navigate "PR firestorms," regulatory shifts, and evolving business demands with composure. Deep expertise in drafting, editing, and auditing moderation policies, agent training curricula, and quality assurance frameworks at an enterprise scale. Advanced understanding of moderation tooling and automation, with the ability to navigate the complex trade-offs between algorithmic scale and human nuance. Ability to partner effectively with Legal and Compliance teams to ensure all governance workstreams meet global regulatory requirements (e.g., DSA, UKOSA). Proficiency in using data-driven storytelling to elevate the organizational narrative, turning raw "feedback loop" data into strategic insights for executive leadership. Proven ability to oversee complex, cross-functional programs that impact millions of users across a diverse portfolio of brands. A "systems thinker" capable of proposing new perspectives and scalable solutions to chronic platform integrity challenges. Exceptional stakeholder engagement skills; able to build high-trust partnerships across Product, Engineering, Legal, Analytics, and Design.

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      "text": "How You’ll Make an Impact:",
      "content": "<div>\n<h3>Strategic Vision &amp; Ecosystem Governance</h3>\n\n<li>\n<p><strong>Long-Term Roadmap</strong>: Define and execute a multi-year governance strategy, establishing high-level KPIs and large-scale improvement goals that align with Match Group’s global portfolio.</p>\n</li>\n<li>\n<p><strong>Policy Stewardship</strong>: Lead the evolution of Trust &amp; Safety policy strategy, ensuring a principled balance between platform values, global regulatory requirements (e.g., DSA), and emerging industry standards.</p>\n</li>\n<li>\n<p><strong>Executive Influence</strong>: Shape the internal narrative on risk mitigation and organizational impact; translate complex data into high-quality, ELT-ready materials for senior leadership.</p>\n</li>\n\n<h3>Leadership &amp; People Operations</h3>\n\n<li>\n<p><strong>Leading Leaders</strong>: Recruit, mentor, and scale a high-performing, multi-disciplinary team of managers across Policy, Training, and Quality functions.</p>\n</li>\n<li>\n<p><strong>Organizational Resilience</strong>: Build adaptable team structures and \"BizOps\" workflows that maintain high performance amidst shifting business demands and growth.</p>\n</li>\n<li>\n<p><strong>Culture of Rigor</strong>: Foster a professional environment rooted in deep domain expertise, transparency, and continuous development, ensuring the team is equipped to handle high-stakes safety challenges.</p>\n</li>\n\n<h3>Operational Excellence &amp; Lifecycle Management</h3>\n\n<li>\n<p><strong>Integrated Agent Lifecycle</strong>: Direct the strategic impact of the training ecosystem, ensuring global moderators are equipped with the nuance and SOPs required for high-accuracy enforcement.</p>\n</li>\n<li>\n<p><strong>Quality as Intelligence</strong>: Oversee a robust quality program that serves as a diagnostic tool, providing critical insights into the health of the moderation and customer care ecosystems.</p>\n</li>\n<li>\n<p><strong>Governance Frameworks</strong>: Build and maintain RACI models and escalation routines to clarify roles, align stakeholders, and enable decisive action.</p>\n</li>\n\n<h3>Technical &amp; Product Integration</h3>\n\n<li>\n<p><strong>Automation &amp; HITL Strategy</strong>: Partner with Product and Engineering to co-design moderation tools, automation systems, and \"human-in-the-loop\" capabilities, ensuring governance insights drive technical roadmaps.</p>\n</li>\n<li>\n<p><strong>Data-Driven Decisioning</strong>: Drive analytical rigor within the team, converting feedback loops and workstream insights into actionable improvements for product and operational partners.</p>\n</li>\n<li>\n<p><strong>Post-Mortem &amp; Audit Readiness</strong>: Lead comprehensive post-mortems and ensure all moderation and support processes are audit-ready and compliant with global legal mandates.</p>\n</li>\n\n<h3>Risk Management &amp; Cross-Functional Partnership</h3>\n\n<li>\n<p><strong>Crisis &amp; Incident Leadership</strong>: Monitor emerging risk signals and content trends; lead cross-functional incident response and crisis management efforts.</p>\n</li>\n<li>\n<p><strong>Operational Standards</strong>: Partner with Operations leadership to set the \"Gold Standard\" for moderation performance, ensuring quality rubrics drive operational alignment.</p>\n</li>\n<li>\n<p><strong>Influence Without Authority</strong>: Serve as a trusted advisor to senior leadership, driving solutions through strategic partnerships across Legal and Product.</p>\n</li>\n\n</div>"
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