Helpdesk Tier 2

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    "jobTitle": "Helpdesk Tier 2",
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    "description": "<p><img alt=\"images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" src=\"https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" /></p>\r\n\r\n<h1><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"color:#374151\">Job Title: Helpdesk Tier 2</span></strong></span></h1>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#374151\">iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 2 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#374151\">The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#374151\">Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:black\">Responsibilities:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Ensure performance metrics are met or exceeded.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Simulates and recreates user issues to resolve operational difficulties.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Recommends system modifications, if required, to reduce user problems.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Escalates more complex issues, as appropriate, to senior level technicians.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Promote and encourage a &ldquo;one team&rdquo; attitude at all levels internally and externally.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Extremely Service oriented.</span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Handle multiple priorities and react with appropriate urgency to situations and events that require quick responses.</span> </span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:black\">Qualifications:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group ad Security Policy Management</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Exchange &amp; Office 365 Account Administration</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Basic Network Troubleshooting, Troubleshooting of Internet Connectivity.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">Network Appliances: Firewalls, Routers, Managed Switches</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:#2d2d2d\">All Desktop Operating Systems: 7, 8, 10 Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration &amp; Troubleshooting</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Virtualization with Microsoft Hyper-V and/or VMWare experience a plus</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Office 365 Administration</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">MSP (Managed Service Provider) experience</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">2-3 years of IT experience </span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:16px\"><span style=\"font-family:Aptos,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:black\">Skills:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Excellent written and verbal communications skills.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Excellent troubleshooting skills, able to follow instructions.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Strong documentation skills and creating standard operating procedures.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"background-color:white\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"color:black\">Professional demeanor</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:16px\"><strong>Job Type:</strong> </span><span style=\"font-size:14px\">Full-time</span></p>\r\n\r\n<p><span style=\"font-size:16px\"><strong>Salary:</strong></span> <span style=\"font-size:14px\">$65,000 - $75,000 per year</span></p>\r\n\r\n<p><span style=\"font-size:16px\"><strong>Benefits: </strong></span><span style=\"font-size:14px\">Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)</span></p>\r\n\r\n<p><strong><span style=\"font-size:16px\">Schedule:</span> </strong><span style=\"font-size:14px\">Monday to Friday</span></p>\r\n\r\n<p><span style=\"font-size:16px\"><strong>Work Location:&nbsp;</strong></span><span style=\"font-size: 14px;\">In-Person: 6111 Broken Sound Pkwy NW Ste 170, Boca Raton, FL 33487(Boca Raton, FL)</span></p>\r\n\r\n<p><span style=\"font-size:11px\"><strong>EEO Statement:</strong></span></p>\r\n\r\n<p><span style=\"font-size:11px\">We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</span></p>\r\n",
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