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HomeCompaniesEjqe Fa Em2 Oraclecloud Com CX 1Service Operations Control Analyst

Service Operations Control Analyst

Ejqe Fa Em2 Oraclecloud Com CX 1 · Main Building, Cernusco, CANON IT, Cernusco sul Naviglio (MI), MI, IT · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEjqe Fa Em2 Oraclecloud Com CX 1
TitleService Operations Control Analyst
Normalized title-
Department / teamService & Support
LocationCernusco sul Naviglio, MI, United States
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-10 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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City jobsActive postings in Cernusco sul Naviglio.Open
Department jobsActive postings in Service & Support.Open
Work model jobsActive Hybrid postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEjqe Fa Em2 Oraclecloud Com CX 1
Source9aaec453-c336-40b9-ac9e-ee1af1edb46a
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description We are looking for a motivated and detail-oriented Service Operations Control Analyst to join our Service Business Management team. In this role, you will transform large-scale operational and financial data (revenue, costs, P&L, SLAs, contract profitability) into clear, actionable insights through advanced dashboards and reporting. Your work will directly support margin analysis, contract evaluation, and strategic decision-making in our B2B printing services business. Responsibilities Key Resposibilities : Design and maintain high-impact dashboards (mainly Power BI) focused on P&L, margin and service profitability. Extract, transform and model data from ERP, databases and ITSM systems. Conduct margin, trend and root cause analysis to identify cost drivers and performance gaps. Ensure data integrity and standardization of service and financial KPIs. Provide insights for budgeting cycles and strategic service reviews. Collaborate with Service Delivery, Finance and Technical teams to improve reporting infrastructure and business performance. Qualifications Strong hands-on experience with Power BI (dashboard development). Solid knowledge of data warehouse modeling (Star/Snowflake schemas). Advanced DAX (and/or MDX) skills. Strong SQL/data querying capabilities. Experience with data analysis and data wrangling techniques. Ability to communicate complex metrics clearly to different stakeholders. Good English proficiency. Nice to have : Experience with ERP/ITSM platforms (e.g., ServiceNow, Jira Service Management). Python or R for data preparation/visualization. Experience with BigQuery or Snowflake. Interest in resource utilization modeling or operational analytics. Apply high standards of accuracy​ Plan & organise effectively​ Communicate effectively​ Create insight ​ Apply business acumen​ Respond flexibly​​

Full job record

Job ID02f2e588f737a6f8092002301097d5c4ec72f192
Org IDeb9d1d5a-6a9a-45b7-98e2-989b493df691
Source ID9aaec453-c336-40b9-ac9e-ee1af1edb46a
Board ID9aaec453-c336-40b9-ac9e-ee1af1edb46a
Provideroracle_hcm
Provider Job Key485
TitleService Operations Control Analyst
Normalized Title
Statusactive
Activeyes
Location TextMain Building, Cernusco, CANON IT, Cernusco sul Naviglio (MI), MI, IT
DepartmentService & Support
Team
Employment Type
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMI
CityCernusco sul Naviglio
Salary RawDescription We are looking for a motivated and detail-oriented Service Operations Control Analyst to join our Service Business Management team. In this role, you will transform large-scale operational and financial data (revenue, costs, P&L, SLAs, contract profitability) into clear, actionable insights through advanced dashboards and reporting. Your work will directly support margin analysis, contract evaluation, and strategic decision-making in our B2B printing services business. Responsibilities Key Resposibilities : Design and maintain high-impact dashboards (mainly Power BI) focused on P&L, margin and service profitability. Extract, transform and model data from ERP, databases and ITSM systems. Conduct margin, trend and root cause analysis to identify cost drivers and performance gaps. Ensure data integrity and standardization of service and financial KPIs. Provide insights for budgeting cycles and strategic service reviews. Collaborate with Service Delivery, Finance and Technical teams to improve reporting infrastructure and business performance. Qualifications Strong hands-on experience with Power BI (dashboard development). Solid knowledge of data warehouse modeling (Star/Snowflake schemas). Advanced DAX (and/or MDX) skills. Strong SQL/data querying capabilities. Experience with data analysis and data wrangling techniques. Ability to communicate complex metrics clearly to different stakeholders. Good English proficiency. Nice to have : Experience with ERP/ITSM platforms (e.g., ServiceNow, Jira Service Management). Python or R for data preparation/visualization. Experience with BigQuery or Snowflake. Interest in resource utilization modeling or operational analytics. Apply high standards of accuracy​ Plan & organise effectively​ Communicate effectively​ Create insight ​ Apply business acumen​ Respond flexibly​​
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ejqe.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/485
Apply URLhttps://ejqe.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/485
First Seen At2026-05-31 18:03:55Z
Last Seen At2026-06-06 11:03:53Z
Last Checked At2026-06-06 11:03:53Z
Last Changed At2026-05-31 18:03:55Z
Inactive At
Source Posted At2026-04-10 10:41:49Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ejqe.fa.em2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-03-47-228Z-d318405bb71bacb3101de78a63d37aa46db04acf568664c6b41f844314ee6d01.json
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