Promotional Merchandise Account Manager

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  "location": {
    "raw": "Plymouth, Devon, PL6 7AE, United Kingdom",
    "city": "Plymouth",
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  "inferred_at": "2026-06-06T10:31:43.552Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
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    "location": {
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    "id": "91",
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    "location": {
      "city": "Plymouth",
      "state": "Devon"
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    "departmentId": "19447",
    "locationType": "2",
    "jobOpeningName": "Promotional Merchandise Account Manager",
    "departmentLabel": "Client Services",
    "employmentStatusLabel": "Full-Time Basis"
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  "detail_job_opening": {
    "location": {
      "city": "Plymouth",
      "state": "Devon",
      "postalCode": "PL6 7AE",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-22",
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    "description": "<p><span style=\"font-weight: bold\">Build Brands That People See, Use and Remember</span></p>\n<p>At Pollards, we help brands show up in the real world.<br><br></p>\n<p>From merchandise and clothing to print, creative and fulfilment, we bring ideas to life in a way that connects with people and delivers impact. Rather than working with multiple suppliers, our clients rely on us as one accountable partner to deliver consistent, high-quality brand experiences.<br><br></p>\n<p>With services delivered largely in-house across our UK sites, we stay close to the detail and take pride in making things happen properly.<br><br></p>\n<p>We’re now looking for a proactive and commercially minded Promotional Merchandise Account Manager to join our team in Plymouth, helping clients create standout merchandise that strengthens their brand and delivers real results.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>This is a client-facing, consultative role where you’ll manage merchandise projects from concept through to delivery.<br><br></p>\n<p>You’ll work closely with clients to understand their brand, campaigns and objectives, recommending high-impact promotional products that align with their goals, timelines and budgets.<br><br></p>\n<p>This role suits someone who enjoys building relationships, spotting opportunities and taking ownership of projects end-to-end.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Client Relationship Management</span></p>\n<ul>\n<li>Act as the primary point of contact for assigned client accounts</li>\n<li>Build and develop long-term, trusted client partnerships</li>\n<li>Understand client brand guidelines, marketing strategies and campaign objectives</li>\n<li>Identify opportunities for account growth and repeat business</li>\n<li>Prepare and present proposals, quotes and product recommendations</li>\n<li>Negotiate pricing, timelines and production specifications</li>\n<li>Stay up to date with product trends, sustainability options and sourcing innovations<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Project Coordination</span></p>\n<ul>\n<li>Liaise with internal production, suppliers and logistics teams</li>\n<li>Ensure accurate order processing and artwork approvals</li>\n<li>Monitor timelines, quality standards and delivery schedules</li>\n<li>Proactively resolve issues to maintain a high level of client satisfaction</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Skills &amp; Experience</span></p>\n<ul>\n<li>Previous experience in promotional merchandise, branded products or a related marketing/sales environment preferred</li>\n<li>Experience sourcing products from UK and/or overseas suppliers</li>\n<li>Proven ability to manage projects from enquiry through to delivery</li>\n<li>Experience preparing quotes and managing client budgets</li>\n<li>Strong supplier negotiation and cost management skills</li>\n<li>Highly organised with strong attention to detail</li>\n<li>Confident communicator with a proactive, solutions-focused approach</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Why Join Pollards?</span></p>\n<ul>\n<li>Be part of a business that delivers end-to-end brand solutions, not just individual products</li>\n<li>Work on a wide variety of projects across merchandise, print, creative and fulfilment</li>\n<li>Join a collaborative team where people take ownership and support each other</li>\n<li>Opportunity to build long-term client relationships and make a visible impact</li>\n<li>A business with strong heritage, modern capabilities and clear ambition for growth</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Benefits</span></p>\n<ul>\n<li>26 days holiday plus bank holidays</li>\n<li>Company pension scheme</li>\n<li>Hybrid working opportunities</li>\n<li>Ongoing development and progression opportunities</li>\n<li>Exposure to a wide range of clients, industries and projects</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Your Future at Pollards</span></p>\n<p>This role offers the opportunity to grow within a wider commercial structure, with potential progression into senior account management or broader commercial roles.</p>\n<p>We’re building a business that connects creative thinking with real-world delivery and this role sits right at the heart of that.</p>",
    "compensation": "£27,000 – £35,000 (dependent on experience)",
    "departmentId": "19447",
    "locationType": "2",
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    "jobOpeningName": "Promotional Merchandise Account Manager",
    "departmentLabel": "Client Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://pollardgroup.bamboohr.com/careers/91",
    "employmentStatusLabel": "Full-Time Basis"
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