Lead Player Services Cashier

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  "detail": {
    "Id": "31438",
    "Title": "Lead Player Services Cashier",
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    "JobType": null,
    "Category": "Finance",
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    "JobFunction": "Cage Operations",
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    "ShortDescriptionStr": "Lead a dynamic team while delivering exceptional guest service in a fast-paced casino environment. Support cash operations, promote rewards programs, and help create memorable guest experiences at Hard Rock Hotel & Casino Tulsa.",
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    "ExternalDescriptionStr": "<p>Join the team at Hard Rock Hotel &amp; Casino Tulsa as a Lead Player-Services Cashier and play a key role in creating an exciting, guest-focused gaming experience. In this leadership position, you'll oversee daily cash handling operations, mentor team members, and help guests maximize their rewards and entertainment experience. If you thrive in a high-energy environment, enjoy leading others, and have a passion for outstanding customer service, this is the opportunity for you.</p>",
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    "CorporateDescriptionStr": "<p>Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel &amp; Casino Tulsa team!&nbsp;</p> <span>Hard Rock Hotel &amp; Casino Tulsa is Oklahoma’s premier gaming and resort destination. &nbsp;This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel &amp; Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.</span>\n<div>\n <span><br></span>\n</div>\n<div>\n <div>\n  <p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: auto 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">Here's</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> what awaits you:</span></span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div>\n  <ul style=\"margin: 0px; padding: 0px\">\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Health &amp; Wellness:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Choose from top-notch health plans, </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">24/7 Telemedicine access</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">, and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">on-site health clinics</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> (at select locations).</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span></span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Financial Security:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Grow your future with a generous </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">401(k) match</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">paid vacation, sick time, bereavement, and holidays.</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Work-Life Balance:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Enjoy </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">flexible spending accounts</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">, </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">maternity/</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">paternity leave</span></span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">, and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">voluntary benefits</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> for added peace of mind.</span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> </span></span><span class=\"EOP SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">And More:</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> Earn </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">incentives</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> based on performance, </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">refer </span><span class=\"NormalTextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">friends</span></span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> and get rewarded, and enjoy </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">discounts</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\"> and </span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">holiday appreciation gifts</span><span class=\"TextRun SCXW241432392 BCX8\" style=\"margin: 0px; padding: 0px\">.</span></p></li>\n  </ul>\n </div>\n</div>",
    "ExternalPostedStartDate": "2026-06-08T16:44:19+00:00",
    "ExternalQualificationsStr": "<ul><li><span>High School Diploma, GED, or equivalent combination of education and experience.</span></li><li><span>Minimum one year of cash handling or customer service experience preferred.</span></li><li><span>Strong leadership skills with the ability to mentor, coach, and guide team members.</span></li><li><span>Excellent verbal and written communication skills.</span></li><li><span>Commitment to delivering exceptional guest service and creating memorable experiences.</span></li><li><span>Ability to perform basic mathematical calculations accurately.</span></li><li><span>Strong attention to detail and ability to handle large-volume cash transactions.</span></li><li><span>Ability to learn casino games, promotions, and property amenities.</span></li><li><span>Proficiency with computers and job-related software applications.</span></li><li><span>Ability to build and maintain positive working relationships.</span></li><li><span>Strong decision-making and problem-solving skills.</span></li><li><span>Ability to comply with tribal, federal, state, and local gaming regulations and company policies.</span></li><li><span>Valid driver's license and proof of liability insurance required.</span></li><li><span>Ability to obtain and maintain all required gaming licenses and certifications.</span></li><li><span>Ability to work flexible schedules, including evenings, weekends, and holidays.</span></li><li><span>Ability to lift up to 50 pounds and work in a casino environment with noise and second-hand smoke exposure.</span></li></ul>",
    "InternalQualificationsStr": "<ul><li><span>High School Diploma, GED, or equivalent combination of education and experience.</span></li><li><span>Minimum one year of cash handling or customer service experience preferred.</span></li><li><span>Strong leadership skills with the ability to mentor, coach, and guide team members.</span></li><li><span>Excellent verbal and written communication skills.</span></li><li><span>Commitment to delivering exceptional guest service and creating memorable experiences.</span></li><li><span>Ability to perform basic mathematical calculations accurately.</span></li><li><span>Strong attention to detail and ability to handle large-volume cash transactions.</span></li><li><span>Ability to learn casino games, promotions, and property amenities.</span></li><li><span>Proficiency with computers and job-related software applications.</span></li><li><span>Ability to build and maintain positive working relationships.</span></li><li><span>Strong decision-making and problem-solving skills.</span></li><li><span>Ability to comply with tribal, federal, state, and local gaming regulations and company policies.</span></li><li><span>Valid driver's license and proof of liability insurance required.</span></li><li><span>Ability to obtain and maintain all required gaming licenses and certifications.</span></li><li><span>Ability to work flexible schedules, including evenings, weekends, and holidays.</span></li><li><span>Ability to lift up to 50 pounds and work in a casino environment with noise and second-hand smoke exposure.</span></li></ul>",
    "OrganizationDescriptionStr": "<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>\n<div style=\"margin: 0px; padding: 0px\">\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country</span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">. As the gaming and hospitality business of the Cherokee Nation, CNE owns and </span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">operate</span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"> a diverse portfolio of leading brands, including Hard Rock Hotel &amp; Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.</span></span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Step into a world of possibilities:</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <ul style=\"margin: 0px; padding: 0px\">\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Gain experience delivering exhilarating gaming </span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">across electronic games, table games, and poker rooms</span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">.</span></span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n  </ul>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home</span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><br></span></p>\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span>Company:Cherokee Nation Entertainment</span></span></p>\n </div>\n</div>",
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    "ExternalResponsibilitiesStr": "<ul><li><span>Process guest transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot tickets, and promotional voucher redemptions.</span></li><li><span>Provide accurate, timely, and courteous service while handling high-volume cash and non-cash transactions.</span></li><li><span>Enroll guests in the rewards program and assist with membership card issuance and account maintenance.</span></li><li><span>Promote rewards program benefits, casino promotions, events, and special offers to guests.</span></li><li><span>Lead, mentor, and support Player Services Cashiers to ensure compliance with company policies and gaming regulations.</span></li><li><span>Verify and balance funds at the beginning and end of each shift.</span></li><li><span>Process jackpot payments, special payouts, and required documentation accurately.</span></li><li><span>Assist with currency transaction reporting and ensure compliance with regulatory requirements.</span></li><li><span>Research and resolve transaction variances through report review and auditing.</span></li><li><span>Maintain operational and promotional inventory levels.</span></li><li><span>Conduct entry-level player evaluations and outbound guest outreach calls.</span></li><li><span>Monitor and maintain accountability for ATMs and kiosks.</span></li><li><span>Address guest and team member concerns professionally and escalate issues when appropriate.</span></li><li><span>Safeguard company assets and reconcile daily transactions to maintain accurate balances.</span></li><li><span>Maintain confidentiality of guest and casino information.</span></li><li><span>Keep work areas clean, organized, and professional.</span></li><li><span>Perform additional duties as assigned.</span></li></ul>",
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