Program Supervisor - ASD Team

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    "requisitionDescription": "<div><p data-pasted=\"true\"><strong>Program Summary</strong></p><p><em>Philadelphia Family Voices is Philadelphia&rsquo;s first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, advocacy and support.&nbsp;</em></p><p><strong>Position Summary</strong></p><p><strong>Reports to:</strong> Program Manager</p><p><strong>Direct Reports:</strong> Autism Spectrum Disorder Family Peer Navigators/ Family Peer Support Specialist&nbsp;</p><p><strong>Status:</strong> Exempt; 35-hour workweek; may include evenings and weekends</p><p>The ASD Navigator Supervisor will partner with the Program Manager to oversee the operations of the ASD Navigator Program and collaborate with community stakeholders to provide quality programing and services. The ASD Navigator Program Supervisor is responsible for direct supervision of the ASD Navigator program staff and coordination of referrals and day-to-day operations.</p><p><br></p><p><strong>Leadership Summary:</strong></p><ul><li>Establish and maintain strong effective relationships with the Program Supervisor and/or Manager, Philadelphia Family Voices staff, management, and key stakeholders.<ul><li>Establish and maintain strong effective relationships with members of the community, including:</li></ul></li></ul><ol><li>Families and youth</li><li>General public</li><li>Community agencies and organizations</li><li>The Philadelphia child serving systems [Department of Human Services (DHS), Juvenile Justice (JJ), Early Intervention (EI), Autism related services and programs</li><li>Schools and Education System</li><li>Community Behavioral Health (CBH)</li><li>Administrators/staff of Philadelphia Department of Behavioral Health &amp; Intellectual Disabilities (DBHIDS).</li></ol><ul><li>Promote a positive public image of all PFV programs and serve as a representative in assigned committees, task forces, as well as other meetings.</li><li>Promote and model high ethical, professional and respectful behaviors both within Philadelphia Family Voices and externally.</li></ul><p><strong>Key Duties &amp; Responsibilities:</strong></p><p><strong>Administrative</strong></p><ul><li>Engage in the human resource operations processes:</li></ul><ul type=\"disc\"><ul type=\"circle\"><li>Provide program specific orientation and training to new staff;</li><li>Identify and track staff training and development.</li></ul></ul><ul><li>In collaboration with Manager, ensure adherence to contracts, quality implementation and reporting requirements of the programs:</li></ul><ul type=\"disc\"><ul type=\"circle\"><li>Prepare reports as required;</li><li>Ensure consistent and high-quality program services;</li><li>Ensure that accurate results are gathered from the database/EHR in written and/or graph format for review.</li></ul></ul><ul><li>Attend all required meetings/conference calls in the community in a professional manner.</li><li>Other duties as assigned.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Program and Staff Responsibilities:</strong></p><ul><li>In collaboration with the Program Manager, interview, hire and develop staff for the ASD Navigator program; prepare written staff evaluations for direct reports.</li><li>In conjunction with Program Manager, identify and address staff performance concerns.</li><li>Provide weekly strengths-based supervision and mentoring to direct reports; set agendas and facilitate team meetings.<strong>&nbsp;</strong></li><li>Oversee programs and operations to ensure workflow is open among and across teams and that services meet PFV&rsquo;s best standards; assign caseloads and maintain waitlist.</li><li>Provide and/or support training to staff in program-related skills, policies, procedures, and regulations.</li><li>Participate in planning and implementing collaborations between the ASD Navigator program and its partners; maintain strong positive working relationships with the community and our partners.</li><li>Oversee the development and staff assignment of family support groups, workshops, trainings, and education; assist with recruiting individuals to attend.&nbsp;</li><li>In collaboration with the Program Manager, assist with marketing strategies:</li></ul><ul type=\"disc\"><ul type=\"circle\"><li>Identify areas of need for outreach within the community and other system partners;</li><li>Contribute to social media and website content;</li><li>Identify and attend relevant community events and resource fairs;</li><li>Develop, oversee and/or facilitate presentations and trainings (in-person and virtual).</li></ul></ul><ul><li>Promote team building by maintaining a Trauma-Informed, Resilience-Oriented and Equitable Care (TIROE) environment.</li><li>Follow all company policies related to the Fleet Manager/Drivers Standards Operating Procedures</li><li>Other duties as assigned.</li></ul><p><strong>Electronic Health Record (EHR) Data Base</strong></p><ul><li>Responsible for oversight in data entry to ensure that participant data is entered in the Electronic Healthcare Records/ Program Database system upon intake.</li><li>Ensure all participants&rsquo; contacts are documented in EHR/Database according to agency polices.</li><li>Review and approve staff&rsquo;s documentation; ensures family satisfaction through written and/or phone communication, shadowing, and record review.</li><li>Ensure staff document all services and activities (i.e. trainings, system meetings) according to agency policies.</li></ul><p><br></p><p><strong>Education, Knowledge, Skills &amp; Abilities:&shy;&shy;&shy;&shy;&shy;&shy;&shy;</strong></p><p><strong>Minimum Experience&nbsp;</strong></p><ul><li>Parent/guardian with direct experience raising a child with autism who has utilized the local child serving systems.</li><li>Ability to use lived experience to support other families.</li><li>At least two years&rsquo; experience working to support children, young adults and/or families impacted by autism and/or behavioral and/or mental health challenges, or other significant experience working with the disability community.</li><li>Experience in direct supervision and/or training of staff required.</li><li>Completion of Family Peer Support Supervisor training within 6 months of hire.</li><li>Completion of the Autism Navigator training within 6 months of hire.</li><li>Demonstrated knowledge of the Philadelphia Child Serving Systems including autism services.</li><li>Demonstrated Program Development Experience.</li><li>Child Abuse and Criminal Background Clearances.</li><li>Reliable mode of transportation.</li></ul><p><strong>Preferred Experience Requirements</strong></p><ul><li>Knowledge of or training in Systems of Care and trauma informed care.</li><li>Experience with Child and/or Family Advocacy.</li><li>&nbsp;Experience in working with families and communities on behalf of children with mental health issues is highly desirable.</li><li>Experience working with and understanding of billable service with the Medicaid system.</li><li>Philadelphia County Resident.&nbsp;</li><li>Active Driver&rsquo;s License.</li></ul><p><strong>Minimum Education Requirements</strong></p><p>High School Diploma or GED.</p><p><strong>Preferred Education Requirements&nbsp;</strong></p><p>Bachelor&rsquo;s Degree.</p><p><strong>Required Skills</strong></p><ul><li>Demonstrated effective written and verbal communication skills.</li><li>Ability to interact with families and other external parties effectively and professionally.</li></ul><p>&nbsp;</p><ul><li>Possess excellent computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.</li><li>Strong supervisory skills and competency.</li><li>Ability to be flexible, collaborative, and creative.</li><li>Excellent communication, listening and interpersonal skills including public presentations.</li><li>Negotiation and conflict resolution abilities.</li><li>Utilizes a strength-based perspective.</li><li>Ability to maintain regular and punctual attendance; available for flexible work schedule including evenings and weekends as needed.</li></ul><p><strong>Physical Requirements&nbsp;</strong></p><ul><li>Able to sit/work at a computer and perform general office functions.</li><li>Able to travel within the community that may not be handicap accessible, including stairs.</li><li>Able to use public transportation and/or drive around the city, including in inclement weather.</li><li>Able to carry computer equipment to external sites as needed.</li><li>Able to communicate clearly with others; possible exposure to vulgar or inappropriate language or gestures.</li></ul><p><strong>Working Environment&nbsp;</strong></p><p>Work in a variety of settings, including but not limited to:</p><ul><li>Philadelphia Family Voices office,</li><li>ZOOM or other approved digital meeting platforms,</li><li>Community settings and schools,</li><li>Family&rsquo;s homes,</li><li>Treatment programs and Children&rsquo;s Crisis Response Center (CRC),</li><li>Family Court,</li><li>Community Behavioral Health office.</li></ul><p><em>Reasonable accommodations will be made to enable individuals with disabilities to perform essential job duties.</em></p><p><br></p></div>\n",
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