Process Excellence & Automation Manager

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    "id": "251",
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    "location": {
      "city": "Vilnius",
      "state": "Vilnius"
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    "location": {
      "city": "Vilnius",
      "state": "Vilnius",
      "postalCode": "LT09234",
      "addressCountry": "Lithuania"
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-weight: bold\">Who we are and what do we do?</span></p>\n<p><span> </span></p>\n<p><span style=\"font-size: 12pt\">We are <span style=\"font-weight: bold\">PHOENIX Business Services,</span> an international team of 160 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - </span><span><span style=\"font-size: 12pt\">by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. <a href=\"https://www.pbscareers.eu/lt\" target=\"_blank\" rel=\"noopener noreferrer\">Home | PHOENIX group</a></span></span></p>\n<p><br><br></p>\n<p><span><span style=\"font-weight: bold\">The heart of the role</span></span></p>\n<p><span><br></span></p>\n<ul>\n<li>Develop and <span style=\"font-weight: bold\">drive the operational excellence and transformation roadmap</span> for Phoenix finance processes, including the Shared Services Center in Lithuania</li>\n<li>Define and manage a <span style=\"font-weight: bold\">value framework</span>, ensuring tracking and realization of benefits from efficiency and transformation initiatives</li>\n<li>Drive <span style=\"font-weight: bold\">end-to-end process optimization</span> through a combination of Business Process Management (BPM), automation (including RPA), Process Mining/Intelligence, Agentic AI, and selective Lean methodologies</li>\n<li>Own and manage an automation and AI use‑case portfolio for Finance processes (i.e., P2P, O2C, R2R), including prioritization, backlog management, and delivery coordination</li>\n<li>Establish and maintain <span style=\"font-weight: bold\">finance process KPIs and SLAs</span>, ensuring performance transparency and alignment with business objectives</li>\n<li>Ensure end‑to‑end delivery of automation and AI initiatives, from business demand through implementation to stable operations</li>\n<li>Ensure <span style=\"font-weight: bold\">sustainable delivery and maintenance of automation solutions</span>, including governance, monitoring, and continuous improvement</li>\n<li>Collaborate with <span style=\"font-weight: bold\">IT architects and technology teams</span> to ensure secure, stable, and scalable integration of digital solutions</li>\n<li>Upskill and support teams in adopting <span style=\"font-weight: bold\">digital tools, automation, and data-driven ways of working</span></li>\n<li><span style=\"font-weight: bold\">Partner with stakeholders across Corporate Business Services</span> and Business Units to drive a culture of innovation, standardization, and continuous improvement</li>\n<li><span style=\"font-weight: bold\">Drive and ensure delivery of tangible efficiency targets</span>, monitoring outcomes, and clearly communicating results to senior management</li>\n<li><span style=\"font-weight: bold\">Lead and develop the Process Excellence team </span>within Phoenix Business Services</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What makes you beat</span><br></p>\n<p><br></p>\n<ul>\n<li>University degree and 5+ years relevant work experience in finance transformation, operational excellence, or similar</li>\n<li>Proven track record of <span style=\"font-weight: bold\">delivering measurable efficiency gains and leading transformation initiatives</span></li>\n<li>Strong expertise in <span style=\"font-weight: bold\">process optimization (BPM, Lean/Six Sigma) combined with digital approaches</span></li>\n<li>Hands-on experience with <span style=\"font-weight: bold\">automation (RPA), Process Mining/Intelligence, and relevant exposure to (Agentic) AI use case</span></li>\n<li>Strong delivery management and stakeholder coordination skills in cross‑functional environments</li>\n<li>Demonstrated ability to <span style=\"font-weight: bold\">motivate, influence, and gain commitment</span> and achieve credibility at all levels of the organization.</li>\n<li>Analytical, results-driven mindset with experience in <span style=\"font-weight: bold\">value realization and driving adoption of digital solutions</span></li>\n<li>Solid understanding of<span style=\"font-weight: bold\"> end-to-end finance processes is </span>considered an advantage</li>\n<li>Experience in a <span style=\"font-weight: bold\">Shared Service environment</span> is an advantage</li>\n<li>Fluent in <span style=\"font-weight: bold\">English</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Our colleagues value the most</span></p>\n<p><br></p>\n<p>In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer: </p>\n<p><br></p>\n<ul>\n<li>Hybrid work from the heart of Vilnius and your beloved home💖</li>\n<li>Leadership trainings, language courses, and others.</li>\n<li>4 trust days per year. </li>\n<li>Gamified monetary rewards for automation projects. 🎁</li>\n<li>Individualized competency development plan for your future career. </li>\n<li><span>Compensation for your home office</span><span> </span>💲</li>\n</ul>\n<p><br></p>\n<p>By applying to this position, you agree to our<span> </span><a href=\"https://phoenixpbs.blob.core.windows.net/public/Privacy%20Notice%20for%20Candidates%20Phoenix%20Business%20Services%202024.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Notice for Candidates of PBS</a></p>",
    "compensation": "5800 - 6960 EUR GROSS",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://phoenixpbs.bamboohr.com/careers/251",
    "employmentStatusLabel": "Full-Time"
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