Client Service Rep/ Front Desk

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  "source_hash": "f8c25c7d2f6d6b2915cd39dd48e207be96e57c59a8cbdc36cd8041ee51753367",
  "last_changed_at": "2026-05-30T06:08:42.660Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Melfort, Saskatchewan, S0E 1A0, Canada",
    "city": "Melfort",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:41:28.481Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Melfort, Saskatchewan, S0E 1A0, Canada",
      "city": "Melfort",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "38",
    "isRemote": null,
    "location": {
      "city": "Melfort",
      "state": "Saskatchewan"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18515",
    "locationType": "0",
    "jobOpeningName": "Client Service Rep/ Front Desk",
    "departmentLabel": "Dpt 10 - Technical Services",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Melfort",
      "state": "Saskatchewan",
      "postalCode": "S0E 1A0",
      "addressCountry": "Canada"
    },
    "datePosted": "2023-03-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 15px; font-weight: bold\">Seeking a candidate that is open to the challenge </span></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 13px\"><br></span></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 13px\"><span style=\"font-size: 13px\">To continue caring for our clients with the highest quality, Gateway Veterinary Services is looking for friendly and compassionate professionals to join our team.</span><br><br><span style=\"color: rgb(31, 31, 31); font-size: 13px\">At Gateway Vet, our Client Services Team acts as the face of the clinic, ensuring that every client receives a warm, friendly, and truly exceptional experience. </span> They work closely with the technical team to provide a meaningful and pleasant client and patient experience. They maintain a full and confirmed appointment schedule, supervise and handle client arrival times based on the technical team needs, accept payment for services and sales, and provide an exceptional client experience. They are an integral part of the Veterinary Team and carry as much importance and responsibility as any other member of the team. It is a challenging and fast paced position.</span></p>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 13px; text-decoration: underline\">Responsibilities and Duties: </span></p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Thoroughly understand and adheres to proper credit and cash handling policies and procedures. </span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Perform opening and end of day accounting tasks.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Performing cashier related functions like posting charges, accepting payment, collecting charge account payments, balancing cash and creating reports.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Retail and over the counter sales.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Uses proper telephone etiquette and follows triage procedures.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Properly records information on files </span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Transfers all calls requiring technical support to technical team to properly instruct clientele.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Check in clients at appointment arrival, gathering all the required information and keeping records up to date.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Schedule appointments via phone, text and app request</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Manage the client bookings schedule and confirm appointment arrivals.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Coordinate client arrival times based on the needs of the technical team.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Gather required file transfers and pre-arrival documentation from clients and other clinics as required.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Communicate via phone and digital platforms with clients and team.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Possesses a working knowledge of the technical department work and flow.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Reports any unusual occurrences or concerns to their supervisor and gets appropriate support for clients and patients.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Knows all safety and emergency procedures, is aware of accident prevention policies. </span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Additional duties as required.</span><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 13px; text-decoration: underline\">Eligibility: </span></p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Customer service or hospitality experience is an asset but not a requirement.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Experience in a vet clinic and medical terminology are also preferred but not requirements.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Work interdependently and as a part of the team.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Self-motivated, friendly, punctual, and well versed (v<span>erbal and written English</span><span> proficiency).</span></span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Detail-oriented with a sense of pride in quality work (honesty and integrity are non-negotiable).</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Demonstrates problem solving skills, ability to prioritize workload, skilled in personal and group organization. </span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 13px\">Highly proficient computer skills are required.</span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Must have a full/unrestricted drivers license.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Must be at least 18 and legally able to work in Canada, background check may be required.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Proven ability to work in a fast-paced, multi-dimensional role within a highly demanding office environment.</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Possess a sense of challenge!</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 13px; text-decoration: underline\">What the position specifics entail: </span></p>\n<ul>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Full time</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">Competitive benefits and remuneration packages (Medical: employee and pet, personal development, continuing education, and more).</span></span></li>\n<li><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">On the job training and coaching.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif\"><span style=\"font-size: 13px\">(Applications will only be accepted through this link. Please do not apply in person or by email. If you have any issues with submission, email [email protected] for assistance.)</span></span></p>",
    "compensation": "$20+ based on experience and skill set",
    "departmentId": "18515",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Service Rep/ Front Desk",
    "departmentLabel": "Dpt 10 - Technical Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://gatewayvet.bamboohr.com/careers/38",
    "employmentStatusLabel": "Full-Time"
  }
}