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Manager, Information Technology Infrastructure

2d0a628a 39bb 4f47 A1d1 5324d33480b9 19000101 000001 · Richmond, VA, US, Richmond, VA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2d0a628a 39bb 4f47 A1d1 5324d33480b9 19000101 000001
TitleManager, Information Technology Infrastructure
Normalized title-
Department / team-
LocationRichmond, VA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2023-05-24 / 2026-05-31
Changed / last seen2026-06-19 / 2026-06-19

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Company jobsActive postings from 2d0a628a 39bb 4f47 A1d1 5324d33480b9 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Richmond.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2d0a628a 39bb 4f47 A1d1 5324d33480b9 19000101 000001
Sourceb72c6ae3-1ca8-4068-8eb7-457d313138e5
ATS providerADP Workforce Now Recruiting

Description

Come grow with James River Insurance! James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs. At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2022 and 2021 Top Workplaces USA awards. James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in three specialty property-casualty insurance and reinsurance segments: Excess and Surplus Lines, Specialty Admitted Insurance and Casualty Reinsurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company. Job Summary The Manager, IT Infrastructure manages the Infrastructure function by planning, prioritizing, and scheduling activities to ensure maximum issue resolution in minimum time, within quality standards, and ensures that the team meets project and department milestones and goals, while adhering to approved budgets. Duties and Responsibilities Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service Execute on all aspects of IT infrastructure including the operation, maintenance and repair of all mission critical equipment and systems and support of a 24x7 data center operation to achieve maximum uptime and complete compliance with all customer SLAs Oversee and participate in complex infrastructure implementation, system upgrades and operational troubleshooting Ensure that IT infrastructure, systems and services are working correctly, reliably and securely Serve as level-3 escalation point for operations team and assist with problem resolution and root cause analysis as needed Plan for life and refresh cycles, ensuring that infrastructure solutions work in line with application, network, desktop, server, storage, etc. Monitor Data Backups and ensure they run and complete on time Responsible for the implementation of cloud technology-based solutions to increase agility speed to market and efficiency Continuously review current environment to detect deficiencies and recommend, plan and implement solutions for improvement Develop effective reporting metrics to maintain inventory and system upgrades and patch management for all systems Lead a team of Systems Engineers ensuring intra-departmental teamwork, standards and expectations are achieved Ensure that project and department milestones and goals are met Interview, select and train new employees Guide and help team members with project issues Responsible for day-to-day tactical team decisions Track employee performance and provide regular and appropriate feedback Work with employees to collaboratively establish development plans Provide employee feedback through regular check-ins and writing and delivering performance reviews Lead team through obstacles and time constraints to overcome barriers and successfully deliver results Collaborate with other IT functions on implementations, strategy, and standards Document and publish appropriate infrastructure architecture principles and standards, position papers, blueprints, best practices, patterns, and frameworks. Facilitate, communicate, collaborate and persuade others in defining, adopting and implementing a coherent technical architecture Provide routine capacity reporting on storage, networking, server and backup equipment Additional duties as assigned by management Knowledge, Skills and Abilities E xpert proficiency in all of the below: VMware Windows Server SAN (NetApp) Switch Infrastructure Ability to conduct research into a wide range of computing issues Knowledge of IT Controls and SOX Compliance Ability to convey technical process information in a clear and concise manner Analytical and problem-solving skills Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff accountable Ability to manage multiple tasks and projects effectively Ability to assess and measure productivity and workload to ensure performance efficiency Proven ability to provide exceptional customer service Ability to build effective relationships with external partners Excellent written and verbal communication skills Strategic thinker with creative problem solving abilities Ability to develop an operation plan that aligns with and supports the overall business goals Ability to make difficult decisions regarding processes, projects, and staffing Ability to lead, motivate, influence, and mentor staff Experience and Education High School Diploma required Bachelor’s Degree in related field (i.e. Information Technology) preferred, or equivalent combination of education, training and experience required Minimum of five years of IT Infrastructure experience ( VMware, Windows Server, SAN (NetApp), switch Infrastructure) required Minimum of two years of people management experience (supervision, lead) required

Full job record

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Provideradp_workforcenow
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TitleManager, Information Technology Infrastructure
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CountryUnited States
RegionVA
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First Seen At2026-05-31 18:51:43Z
Last Seen At2026-06-19 12:53:41Z
Last Checked At2026-06-19 12:53:41Z
Last Changed At2026-06-19 12:53:41Z
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Source Posted At2023-05-24 17:34:00Z
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    "requisitionDescription": "<div><div><div><div><div><div><div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;line-height:107%;' id=\"isPasted\"><span style='font-family:\"New Times Roman\",serif;'>Come grow with James River Insurance!</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;line-height:107%;'><span style='font-family:\"New Times Roman\",serif;'>James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;line-height:107%;'><span style='font-family:\"New Times Roman\",serif;'>At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. &nbsp;We are proud of our recent national recognition as a 2022 and 2021 Top Workplaces USA awards.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;line-height:107%;'><span style='font-family:\"New Times Roman\",serif;'>James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in three specialty property-casualty insurance and reinsurance segments: Excess and Surplus Lines, Specialty Admitted Insurance and Casualty Reinsurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company&#39;s regulated insurance subsidiaries are rated &quot;A-&quot; (Excellent) by A.M. Best Company.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;\"><tbody><tr><td width=\"100%\" valign=\"top\" style=\"width: 6.15in;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Job Summary</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;line-height:107%;'>The Manager, IT Infrastructure manages the Infrastructure function <span style=\"color:  black;background:white;\">by planning, prioritizing, and scheduling activities to ensure maximum issue resolution in minimum time, within quality standards, and ensures that the team meets project and department milestones and goals, while adhering to approved 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style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Monitor Data Backups and ensure they run and complete on time</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Responsible for the implementation of &nbsp;cloud technology-based solutions to increase agility speed to market and efficiency</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Continuously review current environment to detect deficiencies and recommend, plan and implement solutions for improvement</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Develop effective reporting metrics to maintain inventory and system upgrades and patch management for all systems</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Lead a team of Systems Engineers ensuring intra-departmental teamwork, standards and expectations are achieved</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ensure that project and department milestones and goals are met</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Interview, select and train new employees</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Guide and help team members with project issues</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Responsible for day-to-day tactical team decisions</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Track employee performance and provide regular and appropriate feedback</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Work with employees to collaboratively establish development plans</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Provide employee feedback through regular check-ins and writing and delivering performance reviews</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Lead team through obstacles and time constraints to overcome barriers and successfully deliver results</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Collaborate with other IT functions on implementations, strategy, and standards</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Document and publish appropriate infrastructure architecture principles and standards, position papers, blueprints, best practices, patterns, and frameworks.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Facilitate, communicate, collaborate and persuade others in defining, adopting and implementing a coherent technical architecture</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Provide routine capacity reporting on storage, networking, server and backup equipment</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Additional duties as assigned by management</li></ul></div></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'>&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;\"><tbody><tr><td width=\"100%\" valign=\"top\" style=\"width: 6.15in;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Knowledge, Skills and Abilities</strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>E<span style=\"color:black;\">xpert proficiency in all of the below:</span></li></ul><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ol style=\"margin-bottom:0in;list-style-type: circle;margin-left:0.25in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"color:black;\">VMware</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"color:black;\">Windows Server</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"color:black;\">SAN (NetApp)</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"color:black;\">Switch Infrastructure</span></li></ol><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to conduct research into a wide range of computing issues</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Knowledge of IT Controls and SOX Compliance</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to convey technical process information in a clear and concise manner</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Analytical and problem-solving skills</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff accountable</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to manage multiple tasks and projects effectively</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to assess and measure productivity and workload to ensure performance efficiency</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Proven ability to provide exceptional customer service</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to build effective relationships with external partners</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Excellent written and verbal communication skills</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Strategic thinker with creative problem solving abilities</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to develop an operation plan that aligns with and supports the overall business goals</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to make difficult decisions regarding processes, projects, and staffing</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to lead, motivate, influence, and mentor staff</li></ul></div></div></div></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;\"><tbody><tr><td width=\"100%\" valign=\"top\" style=\"width: 6.15in;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Experience and Education</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>High School Diploma required</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Bachelor&rsquo;s Degree in related field (i.e. Information Technology) preferred, or equivalent combination of education, training and experience required</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Minimum of five years of IT Infrastructure experience (<span style=\"color:black;\">VMware, Windows Server, SAN (NetApp), switch Infrastructure) 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    "requisitionTitle": "Manager, Information Technology Infrastructure",
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}
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