Digital Customer Success

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  "last_changed_at": "2026-05-30T05:41:24.155Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "São Paulo, 04563060, Brazil",
    "city": "São Paulo",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:30.867Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "São Paulo, 04563060, Brazil",
      "city": "São Paulo",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "219",
    "isRemote": null,
    "location": {
      "city": "São Paulo",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18595",
    "locationType": "2",
    "jobOpeningName": "Digital Customer Success ",
    "departmentLabel": "Sales",
    "employmentStatusLabel": "Contractor"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "São Paulo",
      "state": null,
      "postalCode": "04563060",
      "addressCountry": "Brazil"
    },
    "datePosted": "2026-04-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">BPOD latam</span><span> </span>is looking for a person to support our team as a<span> </span><span style=\"font-weight: bold\">Digital Customer Success </span> in São Paulo, Brasil.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span>Mission</span></span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><br></span></span><br></p>\n<p>The <span style=\"font-size: 12pt\">Digital Customer</span> Success  is responsible for delivering scalable, fully digital customer success operations. This role focuses on managing a large portfolio of accounts using automation, data intelligence, and standardized playbooks. The mission is to drive onboarding, adoption, renewal, and expansion in a fully digital model while maintaining customer satisfaction and efficiency at scale.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><br><br></p>\n<ul>\n<li>Create and manage automated onboarding journeys (emails, videos, tutorials, webinars) ensuring smooth product adoption.</li>\n<li>Execute playbooks aligned to lifecycle stages (Onboarding, Adoption, Renewal &amp; Expansion, Loyalty) with digital-first engagement.</li>\n<li>Continuously segment accounts based on ARR, risk level, and upsell potential, ensuring targeted engagement and prioritization.</li>\n<li>Track product usage and adoption to detect early risk signals or identify upsell opportunities, feeding into proactive playbooks.</li>\n<li> Manage communication through predefined emails or other type of communication, ensuring consistency and proactive engagement.</li>\n<li>Support automated renewal workflows and identify expansion opportunities through usage data and adoption trends.</li>\n<li>Run NPS and CSAT campaigns, as well as other type of surveys, triggering automated follow-ups and loyalty actions.</li>\n<li>Maintain and promote self-service resources and customer communities to reduce dependency on direct support.</li>\n<li>Deliver regular reports and dashboards with adoption, engagement, and renewal metrics.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Requirements</span></p>\n<p><br><br></p>\n<ul>\n<li>Minimum 3-5 years’ experience in related positions.</li>\n<li>Proven history working with Automated onboarding journeys, renewal workflows, follow-ups and loyalty actions.</li>\n<li>Bachelor’s degree in Computer engineering, Social Communication, Information Technology, Administration or related fields.</li>\n<li>English Level is required.</li>\n</ul>",
    "compensation": null,
    "departmentId": "18595",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Digital Customer Success ",
    "departmentLabel": "Sales",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://bpod.bamboohr.com/careers/219",
    "employmentStatusLabel": "Contractor"
  }
}