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Service Delivery Coordinator
The Redesign Group · Remote (United States), United States · Remote · Active · $55,000–$75,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | The Redesign Group |
| Title | Service Delivery Coordinator |
| Normalized title | - |
| Department / team | Managed Services |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $55,000–$75,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-13 / 2026-05-29 |
| Changed / last seen | 2026-06-22 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from The Redesign Group. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Managed Services. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | The Redesign Group |
| Source | c9ee967f-f8c5-4d7d-8ce7-a7ae42dedbc2 |
| ATS provider | Rippling ATS |
Description
company
About Redesign Group
The Redesign Group is a global technology and cybersecurity Solution Provider leveraging design thinking, interdependent subject matter expertise, and emerging technology solutions to help organizations achieve meaningful transformation. Our globally diverse team members, partnerships with strategic technology manufacturers, and cybersecurity services position us to be a business partner that’s ready for what’s next.
We live by our core values of operating in the service of others, being problem solvers, and focusing on long term partnerships. You’ll excel at Redesign if you thrive in a rewarding environment that moves quickly, challenges you to grow and fosters collaboration. We seek candidates with a hands-on customer-first approach, robust interpersonal and communication skills, strong work ethic and excellent time management. While teamwork is expected, the ability to work independently in a fast-paced environment is crucial.
role
Job Description
The Service Delivery Coordinator supports the delivery of managed services across an assigned portfolio of client accounts. This role is execution-focused, responsible for the day-to-day service coordination activities that keep client communications and service tracking running smoothly: monitoring ticket activity, tracking open requests, facilitating client communications, and ensuring service activities are progressing in line with service level objectives.
The Service Delivery Coordinator also works alongside Service Delivery Managers on larger accounts, handling operational support tasks that allow the manager to focus on higher-complexity coordination and communication work. This role develops deep familiarity with client environments and internal service delivery processes.
Key Responsibilities
Serve as the primary day-to-day service contact for an assigned portfolio of managed services clients, managing routine communications and ensuring service activity is tracked and progressing. Conduct regular check-in calls and service touchpoints with assigned clients, maintaining visibility into open items, client satisfaction, and upcoming needs. Prepare and distribute standard service reports for assigned accounts, including ticket summaries, service level objective performance, and open action item tracking. Monitor ticket queues, ensuring open incidents and requests are progressing appropriately and flagging items at risk of missing service level objectives. Track and follow up on outstanding client requests, coordinating with the service desk and engineering teams to drive timely resolution. Support client onboarding activities for assigned accounts, ensuring documentation is completed and service delivery is established per the contract. Assist with preparation of materials for monthly, quarterly, and annual business reviews, including service performance summaries, ticket trend data, and open action item tracking. Provide operational support on accounts that require additional coordination, including ticket monitoring, action item tracking, and internal follow-up. Communicate service updates, incident status, and resolution summaries to clients as directed. Assist with coordinating internal resources for scheduled maintenance, change requests, and project activities affecting assigned client accounts. Maintain accurate and up-to-date records of client interactions, open items, and service activity within internal systems. Identify recurring issues or patterns within client environments and surface them to the appropriate team or engineer for review and resolution. Contribute to documentation and improvement of service delivery workflows and client-facing procedures. Support escalation activities by gathering relevant context, ticket history, and client communication records to enable faster resolution by senior team members. Qualifications
2 – 4 years of experience in IT service coordination, account support, service desk operations, or a related client-facing IT role. Experience working in a Managed Service Provider (MSP) or IT services environment preferred. Familiarity with ITIL-based service management concepts and ticketing platforms (ConnectWise, Autotask, or similar). Strong organizational skills with the ability to manage multiple open items and client priorities simultaneously without losing track of details. Clear, professional communication skills (written and verbal), with comfort in client-facing interactions. A service-oriented mindset with a proactive approach to follow-through and issue resolution. Basic understanding of IT infrastructure concepts sufficient to communicate effectively with clients and internal engineering teams about common service topics. Preferred Qualifications
ITIL Foundation certification or interest in pursuing it. Experience preparing client-facing reports or service documentation. Familiarity with RMM platforms and how managed services are delivered operationally. Experience supporting cybersecurity or MSSP service environments. Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience. Work Environment & Physical Requirements
Ability to sit and work at a computer for extended periods (e.g., several hours at a time). Requires regular use of a computer, keyboard, mouse, and other standard office equipment. Ability to communicate effectively via phone, Slack, email, and video conferencing tools. Must maintain a safe and ergonomic home workspace, with a stable and fast internet connection.
Benefits
We offer a comprehensive benefits package which may include:
Medical Insurance Dental Insurance Vision Insurance 401(k) retirement plan with company match (annual dollar cap applied) Flexible time off plan 15 paid holidays Sick leave (amount varies by state requirements and is at least the minimum required by any state) Short-term and long-term disability Life insurance Paid parental leave
We’re an Equal Opportunity and Affirmative Action Employer and welcome applicants from all backgrounds. We consider qualified candidates without regard to any legally protected status. This role is subject to applicable employment laws based on work location. In compliance with pay transparency laws, the compensation range for this role is included, with final pay based on experience, skills, and location. We participate in E-Verify to confirm employment eligibility and are happy to provide reasonable accommodations throughout the hiring process—just let us know how we can help.
Full job record
| Job ID | 0258082a22875254500b97a293db31261f1dd97a |
| Org ID | 219b06d6-6923-4642-ad4d-9414f1373ba0 |
| Source ID | c9ee967f-f8c5-4d7d-8ce7-a7ae42dedbc2 |
| Board ID | c9ee967f-f8c5-4d7d-8ce7-a7ae42dedbc2 |
| Provider | rippling |
| Provider Job Key | d87d0161-15a2-440a-8960-a984cbeedee6 |
| Title | Service Delivery Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | Managed Services |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | USD 55000-75000 YEAR |
| Salary Min | 55,000 |
| Salary Max | 75,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/redesigncareers/jobs/d87d0161-15a2-440a-8960-a984cbeedee6 |
| Apply URL | https://ats.rippling.com/redesigncareers/jobs/d87d0161-15a2-440a-8960-a984cbeedee6 |
| First Seen At | 2026-05-29 07:18:06Z |
| Last Seen At | 2026-06-22 09:14:02Z |
| Last Checked At | 2026-06-22 09:14:02Z |
| Last Changed At | 2026-06-22 09:14:02Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 19:05:04Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=redesigncareers/date=2026-06-22/2026-06-22T09-14-01-767Z-4d56f08d5c8c03d5041f3366722ffab93742e746992ec15a3707fac6fb588d79.json |
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This role develops deep familiarity with client environments and internal service delivery processes.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Key Responsibilities</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Serve as the primary day-to-day service contact for an assigned portfolio of managed services clients, managing routine communications and ensuring service activity is tracked and progressing.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Conduct regular check-in calls and service touchpoints with assigned clients, maintaining visibility into open items, client satisfaction, and upcoming needs.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Prepare and distribute standard service reports for assigned accounts, including ticket summaries, service level objective performance, and open action item tracking.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Monitor ticket queues, ensuring open incidents and requests are progressing appropriately and flagging items at risk of missing service level objectives.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Track and follow up on outstanding client requests, coordinating with the service desk and engineering teams to drive timely resolution.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Support client onboarding activities for assigned accounts, ensuring documentation is completed and service delivery is established per the contract.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Assist with preparation of materials for monthly, quarterly, and annual business reviews, including service performance summaries, ticket trend data, and open action item tracking.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Provide operational support on accounts that require additional coordination, including ticket monitoring, action item tracking, and internal follow-up.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Communicate service updates, incident status, and resolution summaries to clients as directed.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Assist with coordinating internal resources for scheduled maintenance, change requests, and project activities affecting assigned client accounts.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Maintain accurate and up-to-date records of client interactions, open items, and service activity within internal systems.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Identify recurring issues or patterns within client environments and surface them to the appropriate team or engineer for review and resolution.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Contribute to documentation and improvement of service delivery workflows and client-facing procedures.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Support escalation activities by gathering relevant context, ticket history, and client communication records to enable faster resolution by senior team members.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">2 – 4 years of experience in IT service coordination, account support, service desk operations, or a related client-facing IT role.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 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0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Vision Insurance</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">401(k) retirement plan with company match (annual dollar cap applied)</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Flexible time off plan</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">15 paid holidays</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Sick leave (amount varies by state requirements and is at least the minimum required by any state)</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Short-term and long-term disability</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Life insurance</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Paid parental leave</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><i><em style=\"font-size:10pt;white-space:pre-wrap;\">We’re an Equal Opportunity and Affirmative Action Employer and welcome applicants from all backgrounds. We consider qualified candidates without regard to any legally protected status. This role is subject to applicable employment laws based on work location. In compliance with pay transparency laws, the compensation range for this role is included, with final pay based on experience, skills, and location. We participate in E-Verify to confirm employment eligibility and are happy to provide reasonable accommodations throughout the hiring process—just let us know how we can help.</em></i></p>",
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