Guest Services Supervisor

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    "jobOpeningName": "Guest Services Supervisor ",
    "departmentLabel": "Guest Services",
    "employmentStatusLabel": "Fixed Term - Full Time - JPR"
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    "location": {
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      "postalCode": "Niseko/Furano/Hakuba",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-30",
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    "description": "<p><span style=\"color: rgb(106, 168, 79); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Description </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position Title: </span>Guest Services Supervisor </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Niseko, Furano and Hakuba, Japan</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports to:</span> Guest Services Manager (in each location)<br><span style=\"font-weight: bold\">Contract Term:</span> Exact dates TBC - October/November, 2026 - April 2027<br><span style=\"font-weight: bold\">Salary</span><span style=\"font-weight: bold\">:</span> ¥2,200 per hour, starting<br></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">About us: </span><br><span style=\"color: rgb(0, 0, 0)\">Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.</span></span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">Position Summary:</span><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The Guest Services Supervisor leads the in-store counter and administrative Guest Service teams in our bustling rental, retail, workshop and cafe hubs based in the heart of Hirafu (Niseko), Wadano (Hakuba) or Kitanomine (Furano). This role ensures an efficient and excellent guest experience for internal and external customers. You will work closely with and support your Store Manager on all front-of-house, POS and back-of-house, administrative guest services functions.  This includes team supervision, promoting high levels of customer service, and assisting in staff training. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(106, 168, 79); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities and Duties:</span></p>\n<ul></ul>\n<p><span style=\"font-size: 10pt\"><em><span>This is a top-line overview; the full job description is available by request and during the interview process.</span></em></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead and support the Guest Services counter and admin teams to deliver seamless, stoke-filled in-store experiences.</span></li>\n<li><span style=\"font-size: 12pt\">Oversee day-to-day front-of-house operations, including POS, bookings, guest accounts, and cash handling.</span></li>\n<li><span style=\"font-size: 12pt\">Manage guest flow, handle enquiries and complaints, and ensure service excellence across all store counter spaces.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with Sales, Drivers, and Store teams to coordinate bookings, guest logistics, and large group arrivals.</span></li>\n<li><span style=\"font-size: 12pt\">Create staff rosters, approve timesheets, and support training and performance feedback.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor admin dashboards (e.g., Square, EasyRent) to ensure timely account resolution and gear recovery.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain store presentation, consumable stock levels, and seasonal setup/pack-down operations.</span></li>\n<li><span style=\"font-size: 12pt\">Uphold Rhythm’s customer service standards and help foster an epic, supportive team culture.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(106, 168, 79); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What you need to succeed:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Leadership and Team Management</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven ability to train, supervise, and motivate a diverse team.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong communication skills to maintain high levels of internal communication and manage inquiries effectively.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Capacity to monitor and evaluate team performance, providing regular feedback and resolving issues.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Customer Service Excellence</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrated experience in delivering high levels of customer service.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Skilled in handling customer complaints and comments both proactively and reactively.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to ensure smooth POS transactions and overall positive guest experiences.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Administrative and Organizational Skills</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Competence in maintaining and updating customer records, managing outstanding accounts, and processing various payment types.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with scheduling and rostering using systems like Tanda.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to perform end-of-morning and end-of-night procedures accurately.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Computer and Systems Literacy</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficient in using POS systems and administration tools such as Google Drive, EasyRent and Square.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Skilled in monitoring dashboards, reporting, and closing outstanding accounts.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Capability to provide feedback and implement changes for system improvements</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(106, 168, 79); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">The Perks and Benefits </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">As a Rhythm employee, you will be shown the same hospitality that we give our customers. We love to look after our crew and these are just a few additional benefits you will enjoy working with us: </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The opportunity to live work and play in one of the world's snowiest ski resorts by winter, and a green outdoor haven by summer. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Work for one of the best companies in the industry who know what it means to have fun and truly love what we do.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Competitive pay rates, an employee bonus program, and a subsidized lift pass in the winter.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">A variety of shift patterns to get you out exploring.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Subsidized staff accommodation and housing assistance. </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Team social activities, staff parties and events, team ride days, resort trips, department dinners, and much more.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Access to other great benefits such as the Rhythm Wellness program, free ski, snowboard and bike demo, epic store discounts for you and your friends and family.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Wellness initiatives include access to fruit, vitamins, yoga classes, and an employee assistance (EAP) program for your mental well-being. </span></li>\n</ul>\n<p><br></p>",
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