Service Manager

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  "last_changed_at": "2026-05-30T05:42:58.380Z",
  "active_status": "active"
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{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Houston, Texas, 77086, United States",
    "city": "Houston",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-20T10:57:14.255Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Houston, Texas, 77086, United States",
      "city": "Houston",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "139",
    "isRemote": null,
    "location": {
      "city": "Houston",
      "state": "Texas"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18439",
    "locationType": "0",
    "jobOpeningName": "Service Manager",
    "departmentLabel": "Operations & Product Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Houston",
      "state": "Texas",
      "postalCode": "77086",
      "addressCountry": "United States"
    },
    "datePosted": "2025-09-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span>The Service Manager combines good administrative, customer, and <em>internal </em>coaching skills to keep things moving in this critical performance area of the operation. Constant interruptions call for tremendous flexibility, good decision-making and above all good judgment and common sense.</span></p>\n<p><br></p>\n<p><span>Daily Duties for Service Manager</span></p>\n<p><br></p>\n<ol>\n<li><span>Manages monthly parts/shop supplies budget.  Cost of maintenance not to exceed 10% of rental revenue.</span></li>\n<li><span>Equipment deadline not to exceed 1% of investment at any time.  Preventative maintenance program on fleet followed per procedure (when and how to service) and reviewed with branch manager a minimum of once a month.</span></li>\n<li><span>Reviews maintenance records to schedule dates for recommended service intervals, (250 hour, 500 hour, etc.  PM). Equipment listed for over 90 days since last P.M. is not to exceed 30% of inventory.  Equipment listed for over 180 days since last P.M. is not to exceed 0% of inventory.  Status is to be reviewed with the branch manager on a monthly basis.</span></li>\n<li><span>Establishes and maintains service records (either electronic or manual) for all equipment within the rental fleet.  100% of all assets with acquisition cost &gt;$5000.00 are to have documented maintenance history records.</span></li>\n<li><span>100% of all recoverable warranty claims to be processed and recovered in a timely manner.</span></li>\n<li><span>100% of all work orders to be completed and entered into the system on a daily basis.</span></li>\n<li><span>100% of all estimates for suspected customer damage to be completed within 48 hours of identification.</span>\n<ol>\n<li><span>Customer to be invoiced immediately upon </span><span>approval</span><span> of Rental Manager </span></li>\n</ol>\n</li>\n<li><span>100% of all field service calls to be logged and tracked:</span></li>\n<li><span>No more than 2 hours elapsed from time of customer call to time of mechanic on site.</span></li>\n<li><span>Customer to be notified at completion of repair.</span></li>\n<li><span>Operator’s manuals to be sent with 100% of required machines.</span></li>\n<li><span>100% of all applicable “rental ready” machines to have current:</span></li>\n</ol>\n<ol></ol>\n<ol></ol>\n<ol>\n<li><span>ANSI inspection</span></li>\n<li><span>Department of Transportation (DOT) inspection</span></li>\n<li><span>Crane Certification</span></li>\n<li><span>Manufacturer required safety modifications</span></li>\n<li><span>Check-in/Check-out sheet</span></li>\n<li><span>100% of units in the yard have quality control service tags attached.</span></li>\n<li><span>Shop area to be maintained to OSHA required standards at all times.</span></li>\n<li><span>Mechanic overtime not to exceed 10% of regular time.</span></li>\n<li><span> At all times, no less than 80% of all units in the yard are on the ready line.</span></li>\n<li><span>100% of management requests, special assignments or projects to be completed within the specified time.</span></li>\n<li><span>Other responsibilities:</span></li>\n</ol>\n<ol></ol>\n<p><br></p>\n<p><span>Administrative:</span></p>\n<ul>\n<li><span>Sets priorities within the shop for all mechanics, and equipment repair to maximize fleet utilization and employee productivity. </span></li>\n<li><span>Orders and receives spare parts, maintaining adequate inventory levels.  </span></li>\n<li><span>Allocates parts expense and shop labor to machines through a work order system. </span></li>\n<li><span>Trains mechanics directly, and routinely schedules manufacturers technical training for individual </span><em><span>team member </span></em><span>skill enhancement. </span></li>\n<li><span>Sets up and maintains a supply of “shop tools” for all service personnel use.</span></li>\n<li><span>Strong administrative and relationship skills to keep all repair tasks flowing in a timely manner while documenting parts and labor costs.</span></li>\n<li><span>Identify other service shops for potential “outsourcing” repair of rental equipment. </span></li>\n</ul>\n<p><br></p>\n<p><span>Customer Relations:</span></p>\n<ul>\n<li><span>Handles customer service calls for equipment failures, taking appropriate and prompt action. </span></li>\n<li><span>Consults with the Rental Manager, deciding whether to repair or exchange rental equipment on the job-site. </span></li>\n<li><span>Involved in some customer training concerning daily maintenance and safe operation of equipment.</span></li>\n<li><span>Notify the customer’s outside sales rep. </span><span>before</span><span> billing for damages. </span></li>\n</ul>\n<p><br></p>\n<p><span>Technical:</span></p>\n<ul>\n<li><span>Establish maintenance and repair standards for each piece of rental equipment. </span></li>\n<li><span>Has specific brand training on fleet equipment.</span></li>\n<li><span>Must be able to teach other mechanics how to maintain and repair equipment.</span></li>\n</ul>\n<p><br></p>\n<p><span>Position Profile:</span><br></p>\n<p><br></p>\n<ul>\n<li><span>Dominate Skills Required</span></li>\n</ul>\n<p><br><span>Candidates must have great people skills, enthusiastic personality, a proven communicator</span><span>, </span><span>and ability to teach mechanical techniques.  Secondly, sound organizational skills with the ability to coordinate programs and logistics associated with the programs.  Mechanical aptitude is required in this position</span><span>.  </span><br></p>\n<p><br></p>\n<ul>\n<li><span>Technical Requirements</span></li>\n<li><span>A working knowledge of the industry.</span></li>\n<li><span>Factory training from Linde and Kion</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18439",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Service Manager",
    "departmentLabel": "Operations & Product Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://htxforklifts.bamboohr.com/careers/139",
    "employmentStatusLabel": "Full-Time"
  }
}