IT Support Specialist

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  "detail": {
    "url": "https://xanadu.applytojob.com/apply/jobs/details/Bb8YVjUMkx?&",
    "heading": "IT Support Specialist",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<h1 style=\"line-height:1.3799999713897704;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Xanadu:</span></span></span></span></span></span></span></h1><p style=\"line-height:1.3799999713897704;margin-bottom:10px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world&#8217;s most challenging problems, and literally change the world. And that is something to be excited about!</span></span></span></span></span></span></span></p><h2 style=\"line-height:1.3799999713897704;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Your role and responsibilities:</span></span></span></span></span></span></span></h2><p style=\"line-height:1.3799999713897704;margin-bottom:10px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">As an IT Support Specialist at Xanadu, you&#8217;ll play a key role in providing high-quality, front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.</span></span></span></span></span></span></span></p><p style=\"line-height:1.3799999713897704;margin-bottom:10px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You&#8217;ll Be Doing</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Act as a first point of contact for IT support requests.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Troubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employees.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Set up and configure servers, laptops, and desktops (Windows, Mac, or Linux).</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Perform routine tasks such as setting up monitors, keyboards, docking stations, and other peripherals.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist with user onboarding and offboarding (account creation, hardware setup, etc.).</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support audio/visual setups for meetings and presentations.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain and update IT documentation for common tasks and procedures.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Perform moves, adds and changes of software and hardware for all equipment.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Administer and maintain user accounts and permissions.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Install and assist with testing of new application releases, enhancement requests, and bug fixes.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Help manage hardware inventory and perform routine audits.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor and respond to alerts or minor incidents, escalating as needed.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Help with occasional weekend work or IT-related activities during off-hours, if required.</span></span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.3799999713897704;margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Basic qualifications and experience:</span></span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1-5 years of experience in a related IT position.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong experience with Linux, macOS, and Windows.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Familiarity with basic networking and cybersecurity concepts and best practices.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Detail-oriented and able to perform in a high-pressure/high-paced environment.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working in an agile delivery environment.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Willingness to be part of on-call rotation and weekend IT related activities</span></span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.3799999713897704;margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Preferred qualifications and experience:</span></span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Some knowledge of Python, Bash, or other scripting languages for automation and troubleshooting.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience in GitHub and Ansible.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Worked in a startup environment and understands the importance of wearing multiple hats</span></span></span></span></span></span></span></li></ul><h2 style=\"line-height:1.3799999713897704;margin-bottom:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Values:</span></span></span></span></span></span></span></h2><p style=\"line-height:1.3799999713897704;margin-bottom:10px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1f1f1f;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values here.</span></span></span></span></span></span></span></p><p style=\"line-height:1.656;background-color:#ffffff;margin-top:16px;padding:0pt 0pt 12pt 0pt;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This is for a new position. Your base salary will be determined based on your location, experience, and internal benchmarks. The base salary range is 70,000 - 90,000 CAD. You will also be eligible for equity and benefits.</span></span></span></span></span></span></span></p><p> </p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values <a href=\"https://www.xanadu.ai/values\">here</a>.</span></span></p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">We are an equal opportunity employer and encourage candidates of all backgrounds to apply. We are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. Should you require accommodations at any point during the recruitment process please contact Recruiting at <a href=\"/cdn-cgi/l/email-protection#87f5e2e4f5f2eef3eee9e0a1a4b1b3bcffe6e9e6e3f2a9e6ee\">recruiting&#64;xanadu.ai</a>. </span></span></p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Please be advised that we may use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</span></span></p>",
    "description_text": "About Xanadu:\n At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. And that is something to be excited about!\n Your role and responsibilities:\n As an IT Support Specialist at Xanadu, you’ll play a key role in providing high-quality, front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.\n What You’ll Be Doing\n Act as a first point of contact for IT support requests.\n Troubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employees.\n Set up and configure servers, laptops, and desktops (Windows, Mac, or Linux).\n Perform routine tasks such as setting up monitors, keyboards, docking stations, and other peripherals.\n Assist with user onboarding and offboarding (account creation, hardware setup, etc.).\n Support audio/visual setups for meetings and presentations.\n Maintain and update IT documentation for common tasks and procedures.\n Perform moves, adds and changes of software and hardware for all equipment.\n Administer and maintain user accounts and permissions.\n Install and assist with testing of new application releases, enhancement requests, and bug fixes.\n Help manage hardware inventory and perform routine audits.\n Monitor and respond to alerts or minor incidents, escalating as needed.\n Help with occasional weekend work or IT-related activities during off-hours, if required.\n Basic qualifications and experience:\n Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience.\n 1-5 years of experience in a related IT position.\n Strong experience with Linux, macOS, and Windows.\n Familiarity with basic networking and cybersecurity concepts and best practices.\n Detail-oriented and able to perform in a high-pressure/high-paced environment.\n Experience working in an agile delivery environment.\n Willingness to be part of on-call rotation and weekend IT related activities\n Preferred qualifications and experience:\n Some knowledge of Python, Bash, or other scripting languages for automation and troubleshooting.\n Experience in GitHub and Ansible.\n Worked in a startup environment and understands the importance of wearing multiple hats\n Values:\n Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values here.\n This is for a new position. Your base salary will be determined based on your location, experience, and internal benchmarks. The base salary range is 70,000 - 90,000 CAD. You will also be eligible for equity and benefits.\n Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values here .\n We are an equal opportunity employer and encourage candidates of all backgrounds to apply. We are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. Should you require accommodations at any point during the recruitment process please contact Recruiting at [email protected] .\n Please be advised that we may use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.",
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    "id": "Bb8YVjUMkx",
    "title": "IT Support Specialist",
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