ADMINISTRATION - E-COMMERCE SUPPORT (81237)

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    "jobTitle": "ADMINISTRATION - E-COMMERCE SUPPORT (81237)",
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    "description": "<p><strong>Department:</strong> eCommerce </p>\r\n\r\n<p><strong>Summary:</strong> The Customer Support Representative is responsible for providing quality and timely customer service to both Spec’s employees and its customers. This will include answering questions via phone or email and resolving issues via a ticketing system. </p>\r\n\r\n<p><strong>Responsibilities: </strong></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Respond to Spec’s customer inquiries via phone and email </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Respond to Spec’s employees' inquiries via phone and email </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Resolve issues in a timely and efficient manner utilizing ticketing system </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Provide technical support for third party delivery platform inquiries </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Build relationships with customers and provide them with a positive experience </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Stay up to date on Spec’s product offerings </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Follow Spec's policies and procedures </p>\r\n\t</li>\r\n</ul>\r\n\r\n<p><strong>Qualifications: </strong></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>High school diploma or equivalent </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>1-2 years of customer service experience </p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Excellent communication skills, both written and verbal </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Strong problem-solving skills </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Ability to work independently and as part of a team </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Ability to work under pressure and meet deadlines </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Ability to handle customer complaints in a professional and courteous manner </p>\r\n\t</li>\r\n</ul>\r\n\r\n<p><strong>Benefits: </strong></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Competitive pay and benefits package </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Opportunity to grow with a great team </p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Chance to learn and grow in your career </p>\r\n\t</li>\r\n</ul>\r\n\r\n<p>If you are a customer-oriented person with strong communication and problem-solving skills, we encourage you to apply for this position. We are looking for someone who is passionate about providing excellent customer service and who is willing to go the extra mile to make our customers happy.</p>\r\n\r\n<p> </p>",
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This will include answering questions via phone or email and resolving issues via a ticketing system. \\r\\n\\r\\nResponsibilities: \\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRespond to Spec’s customer inquiries via phone and email \\r\\n\\t\\r\\n\\t\\r\\n\\tRespond to Spec’s employees' inquiries via phone and email \\r\\n\\t\\r\\n\\t\\r\\n\\tResolve issues in a timely and efficient manner utilizing ticketing system \\r\\n\\t\\r\\n\\t\\r\\n\\tProvide technical support for third party delivery platform inquiries \\r\\n\\t\\r\\n\\t\\r\\n\\tBuild relationships with customers and provide them with a positive experience \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStay up to date on Spec’s product offerings \\r\\n\\t\\r\\n\\t\\r\\n\\tFollow Spec's policies and procedures \\r\\n\\t\\r\\n\\r\\n\\r\\nQualifications: \\r\\n\\r\\n\\r\\n\\t\\r\\n\\tHigh school diploma or equivalent \\r\\n\\t\\r\\n\\t\\r\\n\\t1-2 years of customer service experience \\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExcellent communication skills, both written and verbal \\r\\n\\t\\r\\n\\t\\r\\n\\tStrong problem-solving skills \\r\\n\\t\\r\\n\\t\\r\\n\\tAbility to work independently and as part of a team \\r\\n\\t\\r\\n\\t\\r\\n\\tAbility to work under pressure and meet deadlines \\r\\n\\t\\r\\n\\t\\r\\n\\tAbility to handle customer complaints in a professional and courteous manner \\r\\n\\t\\r\\n\\r\\n\\r\\nBenefits: \\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCompetitive pay and benefits package \\r\\n\\t\\r\\n\\t\\r\\n\\tOpportunity to grow with a great team \\r\\n\\t\\r\\n\\t\\r\\n\\tChance to learn and grow in your career \\r\\n\\t\\r\\n\\r\\n\\r\\nIf you are a customer-oriented person with strong communication and problem-solving skills, we encourage you to apply for this position. 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We are looking for someone who is passionate about providing excellent customer service and who is willing to go the extra mile to make our customers happy.\\r\\n\\r\\n \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SPECS FAMILY PARTNERS LTD\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=77164AB11C98CFD58419562775A60505\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2410 Smith Street\",\"addressLocality\":\"Houston\",\"addressRegion\":\"TX\",\"postalCode\":77006,\"addressCountry\":\"USA\"}},\"qualifications\":\"Overview\\r\\n\\r\\nWe&rsquo;re looking for a detail‑driven, customer‑focused professional to join our Ecommerce customer service team. This role is essential to ensuring our ecommerce customers and store locations receive exceptional support and that all orders are reconciled to their proper payment status. 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This role is essential to ensuring our ecommerce customers and store locations receive exceptional support and that all orders are reconciled to their proper payment status. You&rsquo;ll work closely with customers, internal teams, and external partners to resolve issues, investigate discrepancies, and maintain smooth operational flow.\\r\\n\\r\\nThis is a full‑time, in‑office position with some Saturday shifts required.\\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\n\\r\\n\\tCustomer Support:\\r\\n\\r\\n\\t\\r\\n\\t\\tServe as the primary point of contact for customer inquiries via phone, email, and chat.\\r\\n\\t\\tProvide timely, professional, and solution‑oriented assistance.\\r\\n\\t\\tHandle escalations with empathy and clear communication.\\r\\n\\t\\r\\n\\t\\r\\n\\tOrder Reconciliation:\\r\\n\\t\\r\\n\\t\\tReview and reconcile ecommerce orders daily to ensure accuracy in billing, shipping, and fulfillment.\\r\\n\\t\\tInvestigate discrepancies such as missing items, incorrect charges, or delivery issues.\\r\\n\\t\\tCoordinate with store and accounting teams to resolve order variances.\\r\\n\\t\\r\\n\\t\\r\\n\\tIssue Resolution:\\r\\n\\t\\r\\n\\t\\tTrack and manage open cases until fully resolved.\\r\\n\\t\\tProcess returns, exchanges, replacements, and refunds according to company policy.\\r\\n\\t\\tIdentify recurring issues and recommend process improvements.\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nQualifications\\r\\n\\r\\n\\r\\n\\tPrevious experience in customer service, order management, ecommerce support, or a related field.\\r\\n\\tStrong attention to detail and comfort working with numbers and data.\\r\\n\\tExcellent written and verbal communication skills.\\r\\n\\tAbility to multitask in a fast‑paced environment while maintaining accuracy.\\r\\n\\tProficiency with ecommerce platforms, CRM systems, and basic spreadsheets (preferred but not required).\\r\\n\\tA problem‑solver who stays calm under pressure and enjoys helping customers.\\r\\n\\r\\n\\r\\nWork Schedule\\r\\n\\r\\n\\r\\n\\tFull‑time, in‑office position.\\r\\n\\tHours varying from 9am-8pm with some Saturdays required \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"2026-09-30\"}",
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    "qualifications": "<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Overview</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">We&rsquo;re looking for a detail‑driven, customer‑focused professional to join our Ecommerce customer service team. This role is essential to ensuring our ecommerce customers and store locations receive exceptional support and that all orders are reconciled to their proper payment status. You&rsquo;ll work closely with customers, internal teams, and external partners to resolve issues, investigate discrepancies, and maintain smooth operational flow.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">This is a <b>full‑time, in‑office position</b> with <b>some Saturday shifts required</b>.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Key Responsibilities</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Customer Support:</b></span></span></span></span>\r\n\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Serve as the primary point of contact for customer inquiries via phone, email, and chat.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Provide timely, professional, and solution‑oriented assistance.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Handle escalations with empathy and clear communication.</span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Order Reconciliation:</b></span></span></span></span>\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Review and reconcile ecommerce orders daily to ensure accuracy in billing, shipping, and fulfillment.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Investigate discrepancies such as missing items, incorrect charges, or delivery issues.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Coordinate with store and accounting teams to resolve order variances.</span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Issue Resolution:</b></span></span></span></span>\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Track and manage open cases until fully resolved.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Process returns, exchanges, replacements, and refunds according to company policy.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Identify recurring issues and recommend process improvements.</span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Qualifications</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Previous experience in <b>customer service</b>, <b>order management</b>, <b>ecommerce support</b>, or a related field.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Strong attention to detail and comfort working with numbers and data.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Excellent written and verbal communication skills.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Ability to multitask in a fast‑paced environment while maintaining accuracy.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Proficiency with ecommerce platforms, CRM systems, and basic spreadsheets (preferred but not required).</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">A problem‑solver who stays calm under pressure and enjoys helping customers.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Work Schedule</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Full‑time, in‑office</b> position.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Hours varying from 9am-8pm with <b>some Saturdays required</b> </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n",
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