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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.49.9/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p data-pasted=\"true\">Salary Job Type</p><p>Commensurate with experience Full-time</p><p>Benefits</p><p>401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance, Paid time off, Tuition reimbursement,</p><p>Employee discount,. Waiting period may apply. Only full-time employees are eligible.</p><p>Full Job Description</p><p>Our company, a leader in the automotive industry and based in South Florida, is looking for a Tier 1 Software Support person to join</p><p>our team. Our ideal hire will help ensure our internal customers issues are being responded to in a timely manner. This position is</p><p>based on dealership sales hours, so evenings and Saturday work is required.</p><p>Duties &amp; Responsibilities</p><p>● Be the first point of contact for internal customers to report issues.</p><p>● Respond to customers in a timely manner with solutions to their issues, or notification of escalation.</p><p>● Escalate issues to development or IT as appropriate.</p><p>● Continue communication with the customer as their issue progresses through the development pipeline.</p><p>● Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.</p><p>Must have Requirements</p><p>● Basic understanding of web based software and systems.</p><p>● Strong interpersonal and communication skills.</p><p>● Strong collaboration skills within a small team environment spanning teams that work on both development and business.</p><p>Desired Skills &amp; Experience</p><p>● Experience with Kanban software (such as Trello or Jira) to track issues.</p><p>This is a full-time, hybrid in-house and remote position located in Miami Lakes, Florida.</p><p>We are an equal opportunity employer and a drug-free workplace.</p><p>This Company Describes Its Culture as:</p><p>● Detail-oriented -- quality and precision-focused</p><p>● Innovative -- innovative and risk-taking</p><p>● Outcome-oriented -- results-focused with strong performance culture</p><p>● Stable -- traditional, stable, strong processes</p><p>● Team-oriented -- cooperative and collaborative</p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div class=\"fr-view\"><p><br></p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><hr><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; outline: none; margin-top: 0px; margin-bottom: 15px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\" id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; font-weight: 700;\">We are an equal-opportunity employer. &nbsp;All applicants will be considered without regard to<span style='box-sizing: border-box; outline: none; font-family: proxima-nova, \"Helvetica Neue\", Helvetica, Arial, sans-serif;'>&nbsp;race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.</span></span></p><div style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; outline: none;\"><span style=\"box-sizing: border-box; outline: none; font-family: arial, sans-serif; color: inherit;\"><span style=\"box-sizing: border-box; outline: none; font-weight: 700;\">&quot;Florida Drug-Free Workplace: Pre-employment Drug Testing&quot;</span></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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