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HomeCompaniesFa Elxu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1008Associate Student Counsel

Associate Student Counsel

Fa Elxu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1008 · NMIMS Centre for Distance & Online Education, Mumbai, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Elxu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1008
TitleAssociate Student Counsel
Normalized title-
Department / teamNon Teaching
LocationMaharashtra, IN, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Fa Elxu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1008.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Maharashtra.Open
Department jobsActive postings in Non Teaching.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Elxu Saasfaprod1 Fa Ocs Oraclecloud Com CX 1008
Source7f1cefd8-6f1a-41e4-8756-ee000452aaeb
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Job Purpose This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies. Responsibilities Key Responsibilities AEP Coordination & Sales Enablement Counsel Students for programs offered by the institution Act as the first point of contact for all Authorized Enrolment Partners (AEP’s) Educate AEP’s about the product portfolio and services. Auditing the process of AEP’s, including assessing call quality by AEP’s Coordinating with the AEP and students for all admission related documentation and queries Conducting training sessions for AEP counsellors at regular intervals Resolving all critical student cases and center cases reported from various department Assists AEP resources to sell to manage leads. Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed. Lead Management Allocate leads to AEP's as per the agreed grid with the TM and AM Ensure service levels are met at all times, both internally and externally Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes. Manage walk-ins & counsel leads at the Learning Center MIS & Reports Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts Track lead queries, follow up with AEPs to resolve & maintain MIS Stakeholder Collaboration work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs Qualifications Requirements- Skills & Competencies Strong communication and interpersonal skills Counseling and problem-solving abilities Stakeholder management and coordination Proficiency in CRM tools (Salesforce preferred), MS Office Suite Attention to detail, process orientation, and multitasking Ability to work independently and as part of a team High customer-centric approach with time management skills Requirements- Education & work experience Graduate/Postgraduate in any discipline. Relevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management. Familiarity with distance/online education processes will be an added advantage.

Full job record

Job ID01e4eff0e7babbda0a99989d67788824c00eeb52
Org IDf946034a-3789-4060-98be-3c59b2cc09a8
Source ID7f1cefd8-6f1a-41e4-8756-ee000452aaeb
Board ID7f1cefd8-6f1a-41e4-8756-ee000452aaeb
Provideroracle_hcm
Provider Job Key14818
TitleAssociate Student Counsel
Normalized Title
Statusactive
Activeyes
Location TextNMIMS Centre for Distance & Online Education, Mumbai, Maharashtra, IN
DepartmentNon Teaching
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription Job Purpose This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies. Responsibilities Key Responsibilities AEP Coordination & Sales Enablement Counsel Students for programs offered by the institution Act as the first point of contact for all Authorized Enrolment Partners (AEP’s) Educate AEP’s about the product portfolio and services. Auditing the process of AEP’s, including assessing call quality by AEP’s Coordinating with the AEP and students for all admission related documentation and queries Conducting training sessions for AEP counsellors at regular intervals Resolving all critical student cases and center cases reported from various department Assists AEP resources to sell to manage leads. Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed. Lead Management Allocate leads to AEP's as per the agreed grid with the TM and AM Ensure service levels are met at all times, both internally and externally Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes. Manage walk-ins & counsel leads at the Learning Center MIS & Reports Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts Track lead queries, follow up with AEPs to resolve & maintain MIS Stakeholder Collaboration work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs Qualifications Requirements- Skills & Competencies Strong communication and interpersonal skills Counseling and problem-solving abilities Stakeholder management and coordination Proficiency in CRM tools (Salesforce preferred), MS Office Suite Attention to detail, process orientation, and multitasking Ability to work independently and as part of a team High customer-centric approach with time management skills Requirements- Education & work experience Graduate/Postgraduate in any discipline. Relevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management. Familiarity with distance/online education processes will be an added advantage.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-elxu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1008/job/14818
Apply URLhttps://fa-elxu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1008/job/14818
First Seen At2026-06-06 11:29:52Z
Last Seen At2026-06-06 11:29:52Z
Last Checked At2026-06-06 11:29:52Z
Last Changed At2026-06-06 11:29:52Z
Inactive At
Source Posted At2026-06-05 05:46:32Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-elxu-saasfaprod1.fa.ocs.oraclecloud.com|CX_1008/date=2026-06-06/2026-06-06T11-29-13-804Z-b4209948881e94f5b9858a16bf7f53c320a235678d9a8f64932ee5369b4307e9.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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  "location": {
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Extensions
{}
Native Structured
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counsel leads at the Learning Center</span></span></li></ul><p><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\"><strong>MIS &amp; Reports</strong></span></span></p><ul style=\"list-style-type:disc;padding-left:24px;\"><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Track lead queries, follow up with AEPs to resolve &amp; maintain MIS</span></span></p></li></ul><p><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\"><strong>Stakeholder Collaboration</strong></span></span></p><ul style=\"list-style-type:disc;padding-left:24px;\"><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs</span></span></li></ul>",
    "InternalResponsibilitiesStr": "<p style=\"line-height:12.0pt;text-autospace:none;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\"><strong>Key Responsibilities</strong></span></span></p><p style=\"line-height:12.0pt;text-autospace:none;\">&nbsp;</p><p><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\"><strong>AEP Coordination &amp; Sales Enablement</strong></span></span></p><ul style=\"list-style-type:disc;padding-left:24px;\"><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Counsel Students for programs offered by the institution</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Educate AEP’s about the product portfolio and services.</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Auditing the process of AEP’s, including assessing call quality by AEP’s</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Coordinating with the AEP and students for all admission related documentation and queries</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Conducting training sessions for AEP counsellors at regular intervals</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Resolving all critical student cases and center cases reported from various department</span></span></p></li><li><p style=\"text-align:justify;text-justify:inter-ideograph;\"><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Assists AEP resources to sell to manage leads.</span></span></p></li><li><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.</span></span></li></ul><p><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\"><strong>Lead Management</strong></span></span></p><ul style=\"list-style-type:disc;padding-left:24px;\"><li><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Allocate leads to AEP's as per the agreed grid with the TM and AM</span></span></li><li><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Ensure service levels are met at all times, both internally and externally</span></span></li><li><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.&nbsp;</span></span></li><li><span style=\"color:#0E101A;font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:11.0pt;\" lang=\"EN-US\">Manage walk-ins &amp; 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