Dental Services Representative (Cantonese)

{
  "content_hash": "1a908b104b0bce758f171338ab75b5c3842234887396331bc208d920596d8134",
  "source_hash": "fabefb57dc1cbcaa8cb521f23a30a2740f81ad650fc7176ab301afcd8cb8ff61",
  "last_changed_at": "2026-06-23T07:56:34.587Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Oakland, CA",
    "city": "Oakland",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 30.13,
  "salary_min": 28.87,
  "inferred_at": "2026-06-23T07:56:34.551Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Oakland, CA",
      "city": "Oakland",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Essential Job Functions",
      "content": "\n<li>Assembling and confirming patient schedule, make appointment reminder calls.</li>\n<li>Perform clinic reception duties: greet and register patients, answer phones, screen calls, and take messages.</li>\n<li>Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping, billing, and scheduling appointments.</li>\n<li>Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization.</li>\n<li>Undertakes all pre-authorization of treatment procedures with insurance or payors.</li>\n<li>Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.</li>\n<li>With appropriate instruction, provide out-of-clinic referrals and follow-ups.</li>\n<li>Perform patient billing tasks that include timely electronic and manual processing of billable services, posting payments, reconciling or adjusting patient accounts, and transmissions of claims to insurances and third-party payors, etc.</li>\n<li>Responsible to receive payments and accurate and secure bookkeeping duties at the front desk. Ensure safekeeping and timely submission of cash collection to the Fiscal department.&nbsp;</li>\n<li>Perform administrative and clerical services like processing incoming/outgoing mail and inter-office communications and notices, fax and copying.</li>\n<li>Provide other support or assistance to other staff as requested, when appropriate, and if time allows, such as language interpretation, etc.</li>\n<li>Foster an environment that promotes trust and cooperation among patients and staff.</li>\n<li>Implement and enforce clinic policies and procedures, including maintenance of patient confidentiality.</li>\n<li>Attend staff, department, and AHS general membership meetings.</li>\n<li>Assist in agency advocacy and outreach activities, serve on ad hoc committees, and attend AHS organizational events, as requested and when duties allow.</li>\n<li>Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.</li>\n"
    },
    {
      "text": "Minimum Qualifications",
      "content": "\n<li>Must show proof of high school diploma&nbsp;</li>\n<li>Must show a strong willingness to learn and be trained in the requirements of a dental clinic work environment.&nbsp;</li>\n<li>Bilingual/bicultural in an Asian language -&nbsp;<strong>Cantonese </strong></li>\n"
    },
    {
      "text": "Preferred Qualifications",
      "content": "\n<li>Minimum of two years of work experience in dental office front desk duties that include insurance eligibility verification, treatment pre-authorization, and patient billing.&nbsp;</li>\n<li>Some training in dental or medical terminology, preferably some formal training in dental assisting.&nbsp;</li>\n<li>Bilingual in English and any Asian Language strongly desired.&nbsp;</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1705384301062,
  "updatedAt": null,
  "categories": {
    "team": "Dental",
    "location": "Oakland, CA",
    "commitment": "Full-time",
    "department": "Clinical & Program Services",
    "allLocations": [
      "Oakland, CA"
    ]
  },
  "salaryRange": {
    "max": 30.13,
    "min": 28.87,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}