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HomeCompaniesD6A3AC112301537A5D72C2BC354177B5Service Advisor (1284)

Service Advisor (1284)

D6A3AC112301537A5D72C2BC354177B5 · Audi Richmond - Richmond, VA 23233; 12592 Broad St Rd, Richmond, VA, 23233, USA · Active · Paycom ATS

Job facts

FieldValue
CompanyD6A3AC112301537A5D72C2BC354177B5
TitleService Advisor (1284)
Normalized title-
Department / team-
LocationRichmond, VA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2025-06-16 / 2026-06-02
Changed / last seen2026-06-02 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from D6A3AC112301537A5D72C2BC354177B5.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Richmond.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD6A3AC112301537A5D72C2BC354177B5
Sourcea4695d34-efea-4270-9326-3dfccb732561
ATS providerPaycom ATS

Description

Description [Company Name] is a leading dealership committed to providing exceptional service and care to our customers. We pride ourselves on our dedication to customer satisfaction and maintaining high standards of service. We are looking for a friendly and organized Service Advisor to join our team and help us continue to deliver top-notch service. Job Description: We are seeking a Service Advisor to join our team. The successful candidate will greet customers in a timely and friendly manner, schedule appointments, communicate with customers about their vehicle's needs, and ensure that all service orders are accurate and completed efficiently. This role requires excellent customer service skills and a strong understanding of vehicle maintenance and repair processes. Key Responsibilities: Greet customers promptly and courteously. Inform customers who are waiting in line that they will be helped soon. Schedule appointments using dealership-approved forms. Communicate with service customers to determine the nature of the mechanical problem. Obtain customer and vehicle data. Test-drive vehicles with customers if necessary to understand issues. Advise customers on car care and maintenance according to manufacturer specifications. Maintain CSI rating comparable to manufacturer, zone, or branch average. Maintain a standard for hours per customer repair order written. Follow federal, state, and local regulations (e.g., hazardous waste disposal, OSHA). Ensure all repair orders are accounted for and properly documented. Explain additional work needed to customers, including costs and time. Provide accurate repair instructions on repair orders, making main issues clear. Provide estimates for labor and parts, and contact customers for approval if costs are undetermined. Establish time promised for repairs. Obtain customer signatures on repair orders. Follow up on repair orders throughout the day and update customers on changes. Handle phone inquiries regarding work in process and appointments. Deliver vehicles to customers and answer any questions they may have. Keep service department forms and guides up to date. Ensure quality control to reduce comebacks. Inspect vehicles for bodywork needs and provide estimates for body shop work. Interpret warranty information and policies for customers. Identify repair orders that require special handling (e.g., rush, customer waiting). Keep the Service Manager informed of any problems or potential issues. Stay updated on technical and performance information for all vehicles serviced by the dealership. Refer leads and prospects for vehicle sales to the New & Used Car Department. Close repair orders in a timely and efficient manner upon completion of work. Benefits: Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Ongoing training and development opportunities Qualifications High school diploma or equivalent; additional education or training in automotive service preferred. Previous experience in a service advisor or similar role in a dealership. Excellent customer service and communication skills. Strong organizational skills and attention to detail. Knowledge of automotive maintenance and repair procedures. Ability to follow federal, state, and local regulations. Valid driver’s license and clean driving record.

Full job record

Job ID01b05140934de4decce6de6d3e52cb28bb39dc59
Org IDc5289e08-d223-4f93-b9d4-9939453b9186
Source IDa4695d34-efea-4270-9326-3dfccb732561
Board IDa4695d34-efea-4270-9326-3dfccb732561
Providerpaycom
Provider Job Key23141
TitleService Advisor (1284)
Normalized Title
Statusactive
Activeyes
Location TextAudi Richmond - Richmond, VA 23233; 12592 Broad St Rd, Richmond, VA, 23233, USA
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionVA
CityRichmond
Salary RawDescription [Company Name] is a leading dealership committed to providing exceptional service and care to our customers. We pride ourselves on our dedication to customer satisfaction and maintaining high standards of service. We are looking for a friendly and organized Service Advisor to join our team and help us continue to deliver top-notch service. Job Description: We are seeking a Service Advisor to join our team. The successful candidate will greet customers in a timely and friendly manner, schedule appointments, communicate with customers about their vehicle's needs, and ensure that all service orders are accurate and completed efficiently. This role requires excellent customer service skills and a strong understanding of vehicle maintenance and repair processes. Key Responsibilities: Greet customers promptly and courteously. Inform customers who are waiting in line that they will be helped soon. Schedule appointments using dealership-approved forms. Communicate with service customers to determine the nature of the mechanical problem. Obtain customer and vehicle data. Test-drive vehicles with customers if necessary to understand issues. Advise customers on car care and maintenance according to manufacturer specifications. Maintain CSI rating comparable to manufacturer, zone, or branch average. Maintain a standard for hours per customer repair order written. Follow federal, state, and local regulations (e.g., hazardous waste disposal, OSHA). Ensure all repair orders are accounted for and properly documented. Explain additional work needed to customers, including costs and time. Provide accurate repair instructions on repair orders, making main issues clear. Provide estimates for labor and parts, and contact customers for approval if costs are undetermined. Establish time promised for repairs. Obtain customer signatures on repair orders. Follow up on repair orders throughout the day and update customers on changes. Handle phone inquiries regarding work in process and appointments. Deliver vehicles to customers and answer any questions they may have. Keep service department forms and guides up to date. Ensure quality control to reduce comebacks. Inspect vehicles for bodywork needs and provide estimates for body shop work. Interpret warranty information and policies for customers. Identify repair orders that require special handling (e.g., rush, customer waiting). Keep the Service Manager informed of any problems or potential issues. Stay updated on technical and performance information for all vehicles serviced by the dealership. Refer leads and prospects for vehicle sales to the New & Used Car Department. Close repair orders in a timely and efficient manner upon completion of work. Benefits: Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Ongoing training and development opportunities Qualifications High school diploma or equivalent; additional education or training in automotive service preferred. Previous experience in a service advisor or similar role in a dealership. Excellent customer service and communication skills. Strong organizational skills and attention to detail. Knowledge of automotive maintenance and repair procedures. Ability to follow federal, state, and local regulations. Valid driver’s license and clean driving record.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23141&clientkey=D6A3AC112301537A5D72C2BC354177B5
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23141&clientkey=D6A3AC112301537A5D72C2BC354177B5
First Seen At2026-06-02 10:06:25Z
Last Seen At2026-06-06 09:55:20Z
Last Checked At2026-06-06 09:55:20Z
Last Changed At2026-06-02 10:06:25Z
Inactive At
Source Posted At2025-06-16 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=D6A3AC112301537A5D72C2BC354177B5/date=2026-06-06/2026-06-06T09-55-19-066Z-97f7941453f5c516518696cca8fc9cedc16c2800571093ef919eed1079893632.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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