Home › Companies › D6A3AC112301537A5D72C2BC354177B5 › Service Advisor (1284)
Service Advisor (1284)
D6A3AC112301537A5D72C2BC354177B5 · Audi Richmond - Richmond, VA 23233; 12592 Broad St Rd, Richmond, VA, 23233, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | D6A3AC112301537A5D72C2BC354177B5 |
| Title | Service Advisor (1284) |
| Normalized title | - |
| Department / team | - |
| Location | Richmond, VA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2025-06-16 / 2026-06-02 |
| Changed / last seen | 2026-06-02 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from D6A3AC112301537A5D72C2BC354177B5. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Richmond. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | D6A3AC112301537A5D72C2BC354177B5 |
| Source | a4695d34-efea-4270-9326-3dfccb732561 |
| ATS provider | Paycom ATS |
Description
Description
[Company Name] is a leading dealership committed to providing exceptional service and care to our customers. We pride ourselves on our dedication to customer satisfaction and maintaining high standards of service. We are looking for a friendly and organized Service Advisor to join our team and help us continue to deliver top-notch service.
Job Description: We are seeking a Service Advisor to join our team. The successful candidate will greet customers in a timely and friendly manner, schedule appointments, communicate with customers about their vehicle's needs, and ensure that all service orders are accurate and completed efficiently. This role requires excellent customer service skills and a strong understanding of vehicle maintenance and repair processes.
Key Responsibilities:
Greet customers promptly and courteously.
Inform customers who are waiting in line that they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem.
Obtain customer and vehicle data.
Test-drive vehicles with customers if necessary to understand issues.
Advise customers on car care and maintenance according to manufacturer specifications.
Maintain CSI rating comparable to manufacturer, zone, or branch average.
Maintain a standard for hours per customer repair order written.
Follow federal, state, and local regulations (e.g., hazardous waste disposal, OSHA).
Ensure all repair orders are accounted for and properly documented.
Explain additional work needed to customers, including costs and time.
Provide accurate repair instructions on repair orders, making main issues clear.
Provide estimates for labor and parts, and contact customers for approval if costs are undetermined.
Establish time promised for repairs.
Obtain customer signatures on repair orders.
Follow up on repair orders throughout the day and update customers on changes.
Handle phone inquiries regarding work in process and appointments.
Deliver vehicles to customers and answer any questions they may have.
Keep service department forms and guides up to date.
Ensure quality control to reduce comebacks.
Inspect vehicles for bodywork needs and provide estimates for body shop work.
Interpret warranty information and policies for customers.
Identify repair orders that require special handling (e.g., rush, customer waiting).
Keep the Service Manager informed of any problems or potential issues.
Stay updated on technical and performance information for all vehicles serviced by the dealership.
Refer leads and prospects for vehicle sales to the New & Used Car Department.
Close repair orders in a timely and efficient manner upon completion of work.
Benefits:
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Ongoing training and development opportunities
Qualifications
High school diploma or equivalent; additional education or training in automotive service preferred.
Previous experience in a service advisor or similar role in a dealership.
Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Knowledge of automotive maintenance and repair procedures.
Ability to follow federal, state, and local regulations.
Valid driver’s license and clean driving record.
Full job record
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| Org ID | c5289e08-d223-4f93-b9d4-9939453b9186 |
| Source ID | a4695d34-efea-4270-9326-3dfccb732561 |
| Board ID | a4695d34-efea-4270-9326-3dfccb732561 |
| Provider | paycom |
| Provider Job Key | 23141 |
| Title | Service Advisor (1284) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Audi Richmond - Richmond, VA 23233; 12592 Broad St Rd, Richmond, VA, 23233, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | VA |
| City | Richmond |
| Salary Raw | Description [Company Name] is a leading dealership committed to providing exceptional service and care to our customers. We pride ourselves on our dedication to customer satisfaction and maintaining high standards of service. We are looking for a friendly and organized Service Advisor to join our team and help us continue to deliver top-notch service. Job Description: We are seeking a Service Advisor to join our team. The successful candidate will greet customers in a timely and friendly manner, schedule appointments, communicate with customers about their vehicle's needs, and ensure that all service orders are accurate and completed efficiently. This role requires excellent customer service skills and a strong understanding of vehicle maintenance and repair processes. Key Responsibilities: Greet customers promptly and courteously. Inform customers who are waiting in line that they will be helped soon. Schedule appointments using dealership-approved forms. Communicate with service customers to determine the nature of the mechanical problem. Obtain customer and vehicle data. Test-drive vehicles with customers if necessary to understand issues. Advise customers on car care and maintenance according to manufacturer specifications. Maintain CSI rating comparable to manufacturer, zone, or branch average. Maintain a standard for hours per customer repair order written. Follow federal, state, and local regulations (e.g., hazardous waste disposal, OSHA). Ensure all repair orders are accounted for and properly documented. Explain additional work needed to customers, including costs and time. Provide accurate repair instructions on repair orders, making main issues clear. Provide estimates for labor and parts, and contact customers for approval if costs are undetermined. Establish time promised for repairs. Obtain customer signatures on repair orders. Follow up on repair orders throughout the day and update customers on changes. Handle phone inquiries regarding work in process and appointments. Deliver vehicles to customers and answer any questions they may have. Keep service department forms and guides up to date. Ensure quality control to reduce comebacks. Inspect vehicles for bodywork needs and provide estimates for body shop work. Interpret warranty information and policies for customers. Identify repair orders that require special handling (e.g., rush, customer waiting). Keep the Service Manager informed of any problems or potential issues. Stay updated on technical and performance information for all vehicles serviced by the dealership. Refer leads and prospects for vehicle sales to the New & Used Car Department. Close repair orders in a timely and efficient manner upon completion of work. Benefits: Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Ongoing training and development opportunities Qualifications High school diploma or equivalent; additional education or training in automotive service preferred. Previous experience in a service advisor or similar role in a dealership. Excellent customer service and communication skills. Strong organizational skills and attention to detail. Knowledge of automotive maintenance and repair procedures. Ability to follow federal, state, and local regulations. Valid driver’s license and clean driving record. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23141&clientkey=D6A3AC112301537A5D72C2BC354177B5 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23141&clientkey=D6A3AC112301537A5D72C2BC354177B5 |
| First Seen At | 2026-06-02 10:06:25Z |
| Last Seen At | 2026-06-06 09:55:20Z |
| Last Checked At | 2026-06-06 09:55:20Z |
| Last Changed At | 2026-06-02 10:06:25Z |
| Inactive At | — |
| Source Posted At | 2025-06-16 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=D6A3AC112301537A5D72C2BC354177B5/date=2026-06-06/2026-06-06T09-55-19-066Z-97f7941453f5c516518696cca8fc9cedc16c2800571093ef919eed1079893632.json |
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