Client Success Manager

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    "datePosted": "2026-03-16",
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    "description": "<p><span style=\"color: rgb(0, 0, 0)\">The Client Success Manager is a senior leadership position responsible for managing high-value client portfolios. You’ll own executive relationships, ensure the success of strategic accounts, and build scalable processes that elevate the client experience.</span><br></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">This role combines strategic thinking, operational leadership, and client relationship mastery. You’ll work cross-functionally with Sales, Product, Operations, and Marketing to turn insights into action, solve complex problems, and make PX an indispensable partner to our clients.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<ul>\n<li>Co-manage a portfolio of enterprise and strategic accounts, ensuring value delivery, retention, and growth</li>\n<li>Build and implement scalable processes for onboarding, adoption, QBRs, renewals, and expansion</li>\n<li>Act as the senior point of escalation for client concerns, resolving issues quickly and strategically</li>\n<li>Develop quarterly and annual account plans that identify key growth opportunities across client portfolios</li>\n<li>Collaborate with Sales and Product to align client objectives with PX platform capabilities and upcoming innovations</li>\n<li>Work with leadership to forecast client growth, manage churn risk, and identify upsell opportunities</li>\n<li>Champion a client-first culture and build strategies for deepening client engagement and loyalty</li>\n<li>Create training materials and mentoring programs to elevate the CS team’s performance</li>\n<li>Represent PX externally as a trusted strategic advisor to our highest-value customers</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">What You Bring</span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">5+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation is a Plus)</span></li>\n<li>Track record of delivering growth on accounts managed</li>\n<li>Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models</li>\n<li>Strong understanding of metrics such as NRR, churn, health scores, and customer LTV</li>\n<li>Expertise with tools like Jira, HubSpot CRM, Trello, or similar platforms</li>\n<li>Exceptional deck preparation, communication, and presentation skills—you can influence both clients and internal stakeholders</li>\n<li>Bachelor’s degree required; MBA or equivalent strategic/operational training is a plus<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Why PX?</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We take pride in fostering a culture of <span style=\"font-weight: bold\">respect, trust, transparency, and accountability</span> among our colleagues and business partners. Through our proactive and agile approach, we are constantly working on anticipating potential success blockers and innovating our technology. </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Opportunities for career growth and development.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">A dynamic and innovative work environment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Collaboration with a talented and passionate team.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Contribution to the growth of a leading tech company in the lead generation industry.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 15px\"><span style=\"font-weight: bold\">Location:</span> St. Louis, Missouri</span></p>",
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