Patient Services Coordinator I (Psychiatry)(Bilingual-Spanish)

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    "title": "Patient Services Coordinator I (Psychiatry)(Bilingual-Spanish)",
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    "datePosted": "2024-06-06T08:33:56.988Z",
    "description": "<h2>Overview</h2>\n<p>The <strong>Scheduling Coordinator I (Bilingual–Spanish) </strong>will schedule new and follow-up patient appointments and perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. The incumbent may assist the program’s crisis management team and is expected to interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institute’s minimum standards.</p>\n<h2>Responsibilities</h2>\n<li>Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.</li>\n<li>Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.</li>\n<li>Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.</li>\n<li>Work with assigned providers, families, and other staff to reschedule appointments based on patient’s needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.</li>\n<li>Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.</li>\n<li>Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.</li>\n<li>Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.</li>\n<li>Work with the Patient Access department to retrieve and assess insurance authorizations.</li>\n<li>Collect, track, and process quality improvement and patient tracking data as needed.</li>\n<li>Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures.</li>\n<li>Assist with the training of Patient Service Specialists.</li>\n<h2>Qualifications</h2>\n<ul>\n <li>High School Diploma, GED, or equivalent required. </li>\n <li>Associate’s degree or higher in Human Services, Healthcare Administration, or related field preferred.</li>\n</ul>\n<p> </p>\n<p><strong>EXPERIENCE:</strong></p>\n<ul>\n <li>Minimum 1-3 years of related experience (e.g., patient registration, scheduling, and/or coordinating patient services) required.</li>\n</ul>\n<h2>Minimum pay range</h2>\n<h2>Maximum pay range</h2>",
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