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Financial Assistance Specialist II

57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001 · Canton, MA, US, Canton, MA; Lowell, MA, US, Lowell, MA · Hybrid · Active · $28–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001
TitleFinancial Assistance Specialist II
Normalized title-
Department / team-
LocationCanton, MA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$28–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Canton.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001
Source1e382b4d-2110-4338-904a-3a65db2a2d09
ATS providerADP Workforce Now Recruiting

Description

Financial Assistance Specialist II Rockland Federal Credit Union is seeking a Financial Assistance Specialist II to join our team. The Financial Assistance Specialist II performs a variety of duties to support the effective operations of the Financial Assistance Department. This position is responsible for member communication regarding delinquent accounts, payment processing, account research, and maintaining accurate records while ensuring compliance with regulatory standards and Credit Union policies and procedures. Key Responsibilities Handle all member communications, including inbound and outbound phone calls and email correspondence regarding past due accounts, while conducting skip tracing activities when necessary. Perform loan research and resolution by collaborating with internal departments and accurately documenting all account activity in accordance with established Credit Union service level standards. Process member payments through debit card, ACH, and internal transfers with accuracy and compliance with departmental and Credit Union procedures. Maintain advanced knowledge of the Credit Union’s full loan portfolio, including but not limited to credit cards, unsecured loans, auto loans, real estate loans, and auto leases. Consistently achieve departmental performance metrics while maintaining a high level of professionalism in all member and interdepartmental interactions. Accurately document all collection calls and update account information within the collections system, ensuring all notes and file maintenance are complete and accurate. Maintain a working knowledge of processes related to member accounts involved in bankruptcy and provide accurate, supportive member assistance. Provide secondary assessment and guidance for collectors seeking assistance with member accounts. Possess foundational knowledge of procedures for handling accounts of deceased members, including estate-related requirements. Perform all other duties as assigned. Qualifications Minimum of 3 years of experience in first-party collections required. Proficient in Microsoft Office applications, including Excel, Word, Teams, and Outlook. Prior Credit Union experience preferred. Working knowledge of regulatory requirements related to collections, including FDCPA and Massachusetts state regulations. Strong communication, organizational, and problem-solving skills. Ability to handle sensitive member information with professionalism and confidentiality. Detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Benefits RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $28.40-$29.80 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #LI-Hybrid

Full job record

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Source ID1e382b4d-2110-4338-904a-3a65db2a2d09
Board ID1e382b4d-2110-4338-904a-3a65db2a2d09
Provideradp_workforcenow
Provider Job Key569510
TitleFinancial Assistance Specialist II
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Statusactive
Activeyes
Location TextCanton, MA, US, Canton, MA; Lowell, MA, US, Lowell, MA
Department—
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Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMA
CityCanton
Salary Raw28.40 To 29.80 (USD) Hourly
Salary Min28.4
Salary Max29.8
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First Seen At2026-05-31 18:22:15Z
Last Seen At2026-06-06 12:41:18Z
Last Checked At2026-06-06 12:41:18Z
Last Changed At2026-06-06 12:41:18Z
Inactive At—
Source Posted At2026-05-21 16:54:00Z
Source Updated At—
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This position is responsible for member communication regarding delinquent accounts, payment processing, account research, and maintaining accurate records while ensuring compliance with regulatory standards and Credit Union policies and procedures.</p><h2 data-section-id=\"18w7bso\" data-start=\"442\" data-end=\"465\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Key Responsibilities</span></h2><ul data-start=\"467\" data-end=\"1929\"><li data-section-id=\"kmcg0c\" data-start=\"467\" data-end=\"656\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Handle all member communications, including inbound and outbound phone calls and email correspondence regarding past due accounts, while conducting skip tracing activities when necessary.</li><li data-section-id=\"1ssmkt0\" data-start=\"657\" data-end=\"855\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Perform loan research and resolution by collaborating with internal departments and accurately documenting all account activity in accordance with established Credit Union service level standards.</li><li data-section-id=\"y6s9w2\" data-start=\"856\" data-end=\"1005\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Process member payments through debit card, ACH, and internal transfers with accuracy and compliance with departmental and Credit Union procedures.</li><li data-section-id=\"3l12vh\" data-start=\"1006\" data-end=\"1186\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain advanced knowledge of the Credit Union&rsquo;s full loan portfolio, including but not limited to credit cards, unsecured loans, auto loans, real estate loans, and auto leases.</li><li data-section-id=\"y6cgk3\" data-start=\"1187\" data-end=\"1342\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Consistently achieve departmental performance metrics while maintaining a high level of professionalism in all member and interdepartmental interactions.</li><li data-section-id=\"r2zb2c\" data-start=\"1343\" data-end=\"1514\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Accurately document all collection calls and update account information within the collections system, ensuring all notes and file maintenance are complete and accurate.</li><li data-section-id=\"1a6dgpf\" data-start=\"1515\" data-end=\"1660\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Maintain a working knowledge of processes related to member accounts involved in bankruptcy and provide accurate, supportive member assistance.</li><li data-section-id=\"1doxeup\" data-start=\"1661\" data-end=\"1760\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Provide secondary assessment and guidance for collectors seeking assistance with member accounts.</li><li data-section-id=\"1odu5se\" data-start=\"1761\" data-end=\"1889\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Possess foundational knowledge of procedures for handling accounts of deceased members, including estate-related requirements.</li><li data-section-id=\"zox0ca\" data-start=\"1890\" data-end=\"1929\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Perform all other duties as assigned.</li></ul><h2 data-section-id=\"1fm6vrb\" data-start=\"1931\" data-end=\"1948\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Qualifications</span></h2><ul data-start=\"1950\" data-end=\"2531\"><li data-section-id=\"1yzddqr\" data-start=\"1950\" data-end=\"2021\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Minimum of 3 years of experience in first-party collections required.</li><li data-section-id=\"bl9gav\" data-start=\"2022\" data-end=\"2111\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Proficient in Microsoft Office applications, including Excel, Word, Teams, and Outlook.</li><li data-section-id=\"16qf82d\" data-start=\"2112\" data-end=\"2154\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Prior Credit Union experience preferred.</li><li data-section-id=\"1vgylpt\" data-start=\"2155\" data-end=\"2278\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Working knowledge of regulatory requirements related to collections, including FDCPA and Massachusetts state regulations.</li><li data-section-id=\"1qa918q\" data-start=\"2279\" data-end=\"2346\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Strong communication, organizational, and problem-solving skills.</li><li data-section-id=\"1bx53xi\" data-start=\"2347\" data-end=\"2437\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to handle sensitive member information with professionalism and confidentiality.</li><li data-section-id=\"157oc0q\" data-start=\"2438\" data-end=\"2531\" style=\"font-family: arial, sans-serif; font-size: 14px;\">Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.</li></ul><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Benefits</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&amp;D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">In alignment with our commitment to pay transparency, we&#39;re pleased to share that the base salary range for this position is $28.40-$29.80 per hour, excluding fringe benefits or potential incentives. If you&#39;re hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</span></p><p style=\"box-sizing: border-box; margin: 0px 0px 1rem; color: rgb(77, 77, 77); font-family: Arial, Arial; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p style=\"box-sizing: border-box; margin: 0px 0px 1rem; color: rgb(77, 77, 77); font-family: Arial, Arial; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><em style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-size: 14px; font-family: arial, sans-serif;\"><strong style='margin: 0px; padding: 0px; border-width: 0px; border-style: none; border-color: rgba(0, 0, 0, 0.9); border-image: none 100% / 1 / 0 stretch; vertical-align: baseline; font-weight: 600; font-size: 14px; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); outline: rgba(0, 0, 0, 0.9) none 0px; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\">#LI-Hybrid</strong></span></em></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 13707
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/018a35144b56b64716b057624c6da3fb5a463f3d?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/20a69304-c173-4984-bd50-12cbd651d1cdJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/1e382b4d-2110-4338-904a-3a65db2a2d09JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/018a35144b56b64716b057624c6da3fb5a463f3d/eventsJSON

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