Home › Companies › Hermeus › Engineering System Support Engineer
Engineering System Support Engineer
Hermeus · Los Angeles, CA · On Site · Active · $117,300–$184,000 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Hermeus |
| Title | Engineering System Support Engineer |
| Normalized title | - |
| Department / team | Internal Operations / Information / Software Engineering |
| Location | Los Angeles, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $117,300–$184,000 / year |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-04-27 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hermeus. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Los Angeles. | Open |
| Department jobs | Active postings in Internal Operations. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hermeus |
| Source | 4e13c045-a564-47d7-ad2b-30fc8491c809 |
| ATS provider | Lever |
Description
Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance.This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence.
About The Role:
As an Engineering System Support Engineer, you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
Responsibilities
NX / Teamcenter Support (Tier 2/3)
Resolve NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (and more)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Engineering Workflow & Data Integrity
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Correct part creation, template usage, and data entry issues with engineering teams
System Stability & Performance
Diagnose client-side issues (cache, environment, SSO behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
User Enablement & Support Experience
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Continuous Improvement
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions
Requirements
Hands-on experience with Siemens NX (modeling, assemblies, drafting)
2+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues
Preferred Skills and Experience
Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with downstream
Full job record
| Job ID | 016eaeaceaaa23d953b03f3d000426da0c3a106e |
| Org ID | 4296f830-95f0-4d84-b149-cc7bbd1f305a |
| Source ID | 4e13c045-a564-47d7-ad2b-30fc8491c809 |
| Board ID | 4e13c045-a564-47d7-ad2b-30fc8491c809 |
| Provider | lever |
| Provider Job Key | 872fd660-540e-4c22-839e-2e01f6cc364a |
| Title | Engineering System Support Engineer |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Los Angeles, CA |
| Department | Internal Operations |
| Team | Information / Software Engineering |
| Employment Type | Full-time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Los Angeles |
| Salary Raw | USD 117300-184000 per-year-salary |
| Salary Min | 117,300 |
| Salary Max | 184,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/hermeus/872fd660-540e-4c22-839e-2e01f6cc364a |
| Apply URL | https://jobs.lever.co/hermeus/872fd660-540e-4c22-839e-2e01f6cc364a/apply |
| First Seen At | 2026-05-29 06:59:21Z |
| Last Seen At | 2026-06-06 20:13:15Z |
| Last Checked At | 2026-06-06 20:13:15Z |
| Last Changed At | 2026-05-29 06:59:21Z |
| Inactive At | — |
| Source Posted At | 2026-04-27 19:26:16Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=hermeus/date=2026-06-06/2026-06-06T20-13-14-323Z-526ab4758f5a8fff5046fe9bf77b4a6e6d0852443cefd61dded55e3b42e1e7ad.json |
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"text": "Responsibilities",
"content": "<div>\n<div>\n<p><strong><span data-contrast=\"auto\">NX / Teamcenter Support (Tier 2/3)</span><span data-ccp-props=\"{}\"> </span></strong></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Resolve NX and Teamcenter issues impacting engineering workflows</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Debug assemblies, drawings, and modeling issues (and more)</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Analyze system and client logs to identify root causes</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p><strong><span data-contrast=\"auto\">Engineering Workflow & Data Integrity</span><span data-ccp-props=\"{}\"> </span></strong></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Troubleshoot release workflows, approvals, and ownership issues</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Resolve stuck or failed workflows and parallel process conflicts</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Correct part creation, template usage, and data entry issues with engineering teams</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p><strong><span data-contrast=\"auto\">System Stability & Performance</span><span data-ccp-props=\"{}\"> </span></strong></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Diagnose client-side issues (cache, environment, SSO behavior)</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Differentiate system defects from user/configuration issues</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Support upgrades, patches, and environment changes</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Maintain stability during high-usage engineering cycles</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p><strong><span data-contrast=\"auto\">User Enablement & Support Experience</span><span data-ccp-props=\"{}\"> </span></strong></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Serve as primary support contact for NX and Teamcenter users</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Provide clear, actionable guidance to resolve and prevent issues</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Develop SOPs, troubleshooting guides, and knowledge base content</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Improve support processes (ticket quality, SLAs, escalation paths)</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p><strong><span data-contrast=\"auto\">Continuous Improvement</span><span data-ccp-props=\"{}\"> </span></strong></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Identify recurring issues and drive root-cause fixes</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Partner with PLM and engineering teams to improve usability</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Recommend UX improvements (defaults, templates, workflow simplification)</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-ccp-parastyle=\"List Bullet\">Transition manual fixes into standardized, system-enforced solutions</span><span data-ccp-props=\"{"201341983":0,"335559739":200,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n</div>"
},
{
"text": "Requirements",
"content": "<div>\n\n<li>Hands-on experience with Siemens NX (modeling, assemblies, drafting) </li>\n<li>2+ years working with Teamcenter data structures and workflows </li>\n<li>Experience troubleshooting PLM/CAD issues in production environments </li>\n<li>Ability to read and interpret NX and Teamcenter logs </li>\n<li>Strong understanding of engineering workflows and product structures</li>\n<li>Ability to distinguish user error from system/configuration issues </li>\n\n</div>"
},
{
"text": "Preferred Skills and Experience",
"content": "<div>\n\n<li>Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience </li>\n<li>Experience with Active Workspace (AWC) </li>\n<li>Familiarity with release workflows and access control models </li>\n<li>Exposure to CAD standards, templates, and automation (Check-Mate or similar) </li>\n<li>Experience in aerospace or complex manufacturing environments</li>\n<li>Understanding of PLM integrations with downstream </li>\n\n</div>"
}
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/016eaeaceaaa23d953b03f3d000426da0c3a106e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/4296f830-95f0-4d84-b149-cc7bbd1f305aJSONGET https://api.bluedoor.sh/job-postings/v1/sources/4e13c045-a564-47d7-ad2b-30fc8491c809JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/016eaeaceaaa23d953b03f3d000426da0c3a106e/eventsJSON