Family Services Specialist III

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    "city": "Norman",
    "region": "OK",
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  "detail": {
    "url": "https://oklahomadepartmentofhumanservices.applytojob.com/apply/jobs/details/NhGGXdy43T?&",
    "heading": "Family Services Specialist III",
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    "description_html": "<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Family Services Specialist III - H14C</strong></span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">This position is located in Norman, Oklahoma.</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Annual Salary:</strong></span></span><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong> $44,272.80 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></p><p><em><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Travel is occasional. Must possess a valid driver's license and maintain required car insurance.</span></span></em></p><p style=\"text-align:center;\"><br><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Minimum Qualifications:</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">Education and Experience requirements consist of a </span></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">a master’s degree; </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">or a bachelor’s degree and one (1) year of experience in professional social work; </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">or an equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor’s degree; </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">or three (3) years of experience as a Family Services Specialist.</span></span></span></li></ul><p></p><p style=\"text-align:center;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Reviews and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and reviews filing requirements, due dates, and similar information.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Performs tasks such as gatekeeping assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; works effectively with partners to serve shared customers while maintaining confidentiality.</span></span></li></ul><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">__________</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">If you have questions, please contact [email protected]</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">OKDHS is a Fair Chance Employer.</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">This is a position in the Oklahoma Civil Service </span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Announcement Number: </span></span><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">26-GH117</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">83004820/JR60599</span></span></p>",
    "description_text": "Family Services Specialist III - H14C\n This position is located in Norman, Oklahoma.\n Annual Salary:  $44,272.80 + Full State Employee Benefits\n Travel is occasional. Must possess a valid driver's license and maintain required car insurance.\n Minimum Qualifications:\n Education and Experience requirements consist of a\n a master’s degree;\n or a bachelor’s degree and one (1) year of experience in professional social work;\n or an equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor’s degree;\n or three (3) years of experience as a Family Services Specialist.\n Job Responsibilities\n Reviews and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and reviews filing requirements, due dates, and similar information.\n Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications\n Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.\n Performs tasks such as gatekeeping assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards.\n Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.\n Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.\n Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.\n Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.\n Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.\n Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.\n Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; works effectively with partners to serve shared customers while maintaining confidentiality.\n __________\n If you have questions, please contact [email protected]\n OKDHS is a Fair Chance Employer.\n This is a position in the Oklahoma Civil Service\n Announcement Number: 26-GH117\n 83004820/JR60599",
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      "url": "https://oklahomadepartmentofhumanservices.applytojob.com/apply/NhGGXdy43T/Family-Services-Specialist-III",
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      "title": "Family Services Specialist III",
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      "datePosted": "2026-05-28",
      "description": "<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Family Services Specialist III - H14C</strong></span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">This position is located in Norman, Oklahoma.</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Annual Salary:</strong></span></span><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong> $44,272.80 + <a href=\"https://oklahoma.gov/omes/omes-careers/benefits.html\">Full State Employee Benefits</a></strong></span></span></p><p><em><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Travel is occasional. Must possess a valid driver's license and maintain required car insurance.</span></span></em></p><p style=\"text-align:center;\"><br><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Minimum Qualifications:</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">Education and Experience requirements consist of a </span></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">a master’s degree; </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">or a bachelor’s degree and one (1) year of experience in professional social work; </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">or an equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor’s degree; </span></span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#212529;\">or three (3) years of experience as a Family Services Specialist.</span></span></span></li></ul><p></p><p style=\"text-align:center;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Reviews and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and reviews filing requirements, due dates, and similar information.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Performs tasks such as gatekeeping assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.</span></span></li><li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; works effectively with partners to serve shared customers while maintaining confidentiality.</span></span></li></ul><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">__________</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">If you have questions, please contact [email protected]</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">OKDHS is a Fair Chance Employer.</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">This is a position in the Oklahoma Civil Service </span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">Announcement Number: </span></span><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">26-GH117</span></span></p><p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:14px;\">83004820/JR60599</span></span></p>",
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          "addressLocality": "Norman"
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      "validThrough": "2026-08-26",
      "uniqueJobCode": "job_20260528140413_FVRTWWGHIFSTSW8O",
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        "name": "Oklahoma Human Services",
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        "sameAs": "http://oklahoma.gov/okdhs"
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      "experienceRequirements": "Experienced"
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