Home › Companies › Hcgn Fa Us2 Oraclecloud Com CX 1 › Collection Recovery Sr. Specialist
Collection Recovery Sr. Specialist
Hcgn Fa Us2 Oraclecloud Com CX 1 · Johnston, RI, United States; RI-Johnston-One Citizens Bank Way, Johnston, RI, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcgn Fa Us2 Oraclecloud Com CX 1 |
| Title | Collection Recovery Sr. Specialist |
| Normalized title | - |
| Department / team | Servicing & Operations |
| Location | Johnston, RI, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-22 / 2026-06-22 |
| Changed / last seen | 2026-06-22 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcgn Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Johnston. | Open |
| Department jobs | Active postings in Servicing & Operations. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcgn Fa Us2 Oraclecloud Com CX 1 |
| Source | fde57c08-9c5a-4d3c-956a-13a64c2d2206 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.
As the Collection Recovery Senior Specialist , you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience.
Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Primary responsibilities include
Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management.
Qualifications, Education, Certifications and/or Other Professional Credentials
Excellent oral communications counseling and persuasion skills Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude Excellent data entry and typing skills Math aptitude Familiarity with digital phone systems Make independent decisions and exercise sound judgment Organized work habits Ability to perform in a production environment and meet monthly operational metric goals Hours & Work Schedule
Hours & Work Schedule
Hours per Week: 40 Hours Work Schedule: Monday - Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 4:45 PM (in office)
Company
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Full job record
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| Org ID | 98f8a112-3637-48b2-9880-02ce5d6b376a |
| Source ID | fde57c08-9c5a-4d3c-956a-13a64c2d2206 |
| Board ID | fde57c08-9c5a-4d3c-956a-13a64c2d2206 |
| Provider | oracle_hcm |
| Provider Job Key | 47463 |
| Title | Collection Recovery Sr. Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Johnston, RI, United States; RI-Johnston-One Citizens Bank Way, Johnston, RI, US |
| Department | Servicing & Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | RI |
| City | Johnston |
| Salary Raw | Description At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist , you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! Primary responsibilities include Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials Excellent oral communications counseling and persuasion skills Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude Excellent data entry and typing skills Math aptitude Familiarity with digital phone systems Make independent decisions and exercise sound judgment Organized work habits Ability to perform in a production environment and meet monthly operational metric goals Hours & Work Schedule Hours & Work Schedule Hours per Week: 40 Hours Work Schedule: Monday - Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 4:45 PM (in office) Company Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/47463 |
| Apply URL | https://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/47463 |
| First Seen At | 2026-06-22 15:28:26Z |
| Last Seen At | 2026-06-22 15:28:26Z |
| Last Checked At | 2026-06-22 15:28:26Z |
| Last Changed At | 2026-06-22 15:28:26Z |
| Inactive At | — |
| Source Posted At | 2026-06-22 13:45:35Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcgn.fa.us2.oraclecloud.com|CX_1/date=2026-06-22/2026-06-22T15-27-31-602Z-06799cd32f63f356a2e83f09640f6c7030c08e3cb2904150e5c6ec176d5cbb56.json |
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