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HomeCompaniesHcgn Fa Us2 Oraclecloud Com CX 1Collection Recovery Sr. Specialist

Collection Recovery Sr. Specialist

Hcgn Fa Us2 Oraclecloud Com CX 1 · Johnston, RI, United States; RI-Johnston-One Citizens Bank Way, Johnston, RI, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHcgn Fa Us2 Oraclecloud Com CX 1
TitleCollection Recovery Sr. Specialist
Normalized title-
Department / teamServicing & Operations
LocationJohnston, RI, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-22 / 2026-06-22
Changed / last seen2026-06-22 / 2026-06-22

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City jobsActive postings in Johnston.Open
Department jobsActive postings in Servicing & Operations.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHcgn Fa Us2 Oraclecloud Com CX 1
Sourcefde57c08-9c5a-4d3c-956a-13a64c2d2206
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist , you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! Primary responsibilities include Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials Excellent oral communications counseling and persuasion skills Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude Excellent data entry and typing skills Math aptitude Familiarity with digital phone systems Make independent decisions and exercise sound judgment Organized work habits Ability to perform in a production environment and meet monthly operational metric goals Hours & Work Schedule Hours & Work Schedule Hours per Week: 40 Hours Work Schedule: Monday - Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 4:45 PM (in office) Company Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Full job record

Job ID014498ea667716375039cd9290ed269ec6f01779
Org ID98f8a112-3637-48b2-9880-02ce5d6b376a
Source IDfde57c08-9c5a-4d3c-956a-13a64c2d2206
Board IDfde57c08-9c5a-4d3c-956a-13a64c2d2206
Provideroracle_hcm
Provider Job Key47463
TitleCollection Recovery Sr. Specialist
Normalized Title
Statusactive
Activeyes
Location TextJohnston, RI, United States; RI-Johnston-One Citizens Bank Way, Johnston, RI, US
DepartmentServicing & Operations
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionRI
CityJohnston
Salary RawDescription At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist , you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! Primary responsibilities include Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Qualifications, Education, Certifications and/or Other Professional Credentials Excellent oral communications counseling and persuasion skills Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude Excellent data entry and typing skills Math aptitude Familiarity with digital phone systems Make independent decisions and exercise sound judgment Organized work habits Ability to perform in a production environment and meet monthly operational metric goals Hours & Work Schedule Hours & Work Schedule Hours per Week: 40 Hours Work Schedule: Monday - Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 4:45 PM (in office) Company Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/47463
Apply URLhttps://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/47463
First Seen At2026-06-22 15:28:26Z
Last Seen At2026-06-22 15:28:26Z
Last Checked At2026-06-22 15:28:26Z
Last Changed At2026-06-22 15:28:26Z
Inactive At
Source Posted At2026-06-22 13:45:35Z
Source Updated At
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