Interim Program Manager

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div data-olk-copy-source=\"MessageBody\" style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: Arial, Helvetica, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 1em 0px; padding: 0px; vertical-align: baseline; color: rgb(0, 36, 81);\" data-pasted=\"true\"><span style=\"font-size: 16px;\"><strong>This is a temporary interim position intended to provide operational coverage during an employee leave of absence. The anticipated duration of the assignment will depend on business needs and the status of the leave. Employment in this interim role may end upon the return of the employee on leave or as otherwise determined by organizational needs.</strong></span></div><div style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: Arial, Helvetica, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(0, 36, 81);\"><br style=\"color: rgb(0, 36, 81); font-family: Arial, Helvetica, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"></div><p id=\"isPasted\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'>The OPARC Mission</span></p><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>OPARC believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. OPARC exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California.</span></p><p id=\"isPasted\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'><u>Title:</u>&nbsp; &nbsp; PROGRAM MANAGER</span></p><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>General Statement of Function:&nbsp;The Program Manager of a Licensed Day Program is responsible for ensuring a safe and supportive environment for participants and staff. This role is overseeing on-site and community engagement, supervision of participants and employees, program development, risk management, financial oversight, and ensuring regulatory compliance with all Title 17, Title 22, Regional Center, DOR, and HCBS regulations. The Program Manager supervises daily program operations for Adult Development Centers (ADCs) or Summit Services (SS) programs.</span></p><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'><u>Essential Functions</u>:</span></p><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Program Development and Compliance</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Develop, implement, track, and report program outcomes for program growth and improvement.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Collaborate with the Director of Licensed Programs to align the program with broader organizational strategies.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Conduct community audits to ensure participant programming aligns with identified person-centered plan goals and level of staff supervision is appropriate.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Ensure an efficient flow of processing referrals with timely response and enrollment.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Evaluate and approve curriculum changes and enhancements.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Stay current on industry trends and incorporate innovative practices.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Use discretion to determine participant eligibility for program enrollment.&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Oversee all job contracts to ensure assigned staff are coaching workers correctly, when applicable.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Ensure and maintain full compliance with Oparc policies/procedures, HIPAA, Title 17, Title 22, HCBS, and all regulatory bodies including DOR, DDS, DOL, and OSHA, and oversee the implementation of corrective actions.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Conduct pre-licensing program audits to ensure compliance deliverables are met.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Pass licensing announced/unannounced annual inspections/audits with no Type A citations.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Use judgment to make recommendations regarding program policies and procedures, as needed.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Operational Oversight and Risk Management</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Monitor risk management strategies, including incident reporting and resolution, grievance reconciliation, and IDT (Interdisciplinary Team) participation for complex cases.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Develop and implement risk management strategies to mitigate potential issues.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Analyze participant injury trends and outline modification steps or environmental/equipment changes.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Staff Management and Development</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Responsible for supervising two or more employees and delegating tasks to subordinate staff.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Direct and manage&nbsp;the activities of recruitment, hiring, promotions, and terminations.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Develop and conduct annual performance evaluation reviews for each subordinate staff and provide feedback.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Promote a culture of professional development, ensuring staff are well-trained in areas such as positive behavior support, person-centered practices, safety awareness, community integration, assistive technologies, and communication strategies to support participants with diverse needs.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Maintain records of staff coaching sessions, verbal counsel recap emails, written warnings, and improvement plans.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Manage employee conflicts fairly and in a timely manner.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Oversee that Oparc policies and procedures are followed by all; when not followed, recommend appropriate disciplinary action as warranted, and conduct employee discipline.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Identify employees that are appropriate for advancement in the agency and assist in their professional development.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Financial Oversight and Compliance</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Oversee and manage program budget, allocation of resources, ensure fiscal sustainability and alignment with organizational priorities.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Review financial budget reports and provide explanation for changes in variance.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Oversee compliance with financial regulations and standards.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Outcome Measurement and Quality Assurance</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Analyze and measure program outcomes and key performance indicators (KPIs) including participant satisfaction, goal achievement metrics, and overall program impact to make strategic decisions to improve performance.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Oversee the implementation of comprehensive person-centered plans that enhance participants&#39; skills, independence, and community integration.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Implement quality assurance protocols and improvement processes to enhance program delivery and outcomes.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Implement recommendations based on completed quality assurance outcomes (i.e., timecard entry punches, site visits, participant program records, staff training logs, emergency drill logs) to ensure compliance.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Stakeholder and Community Engagement</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Participate in outreach efforts at conferences, chamber meetings, resource fairs, and/or provider forums to promote awareness and support, and to create opportunities for participants to engage in community activities.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Oversee the development of Individual Service Plans (ISPs) and Person-Centered Plans (PCPs) in collaboration with participants, their families, and support teams.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Advocate for inclusive practices and participant rights and ensure their voices are heard in program planning and decision-making processes.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Qualifications</span></p><ul><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Bachelor&rsquo;s degree in social work, Human Services, Business Administration, or related field, or</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Minimum of 2 years managerial experience in Day Programs for individuals with disabilities.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Knowledge of Title 17, Title 22, DDS, Regional Center and FLSA regulations.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Proven ability to manage complex programs, staff teams, and budgets.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Strong organizational, communication, and leadership skills.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Ability to handle emergencies and make quick decisions.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Aptitude in performance evaluation and management principles.</li><li style='font-size: 14px; 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font-family: \"times new roman\", serif;'>Ability to travel and attend off-site meetings.</li></ul><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Must be able to work in outdoor environments, which can include, but is not limited to allergens, excessive heat, excessive cold, excessive humidity, dampness or chilling, excessive noise and/or slippery and uneven walking surfaces and indoor warehouse-type settings that may lack heating, air conditioning, and have concrete flooring.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>CPR, First Aid, and Crisis Intervention (e.g., CPI) certifications &mdash; or ability to obtain upon hire.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Preferred Qualifications:</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Bilingual (Spanish, ASL, etc.) is a plus.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Work Environment Requirements:</span></p><ul type=\"disc\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Able to work in both indoor and community-based environments.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Willing to support individuals during community outings, job coaching, and/or volunteer activities.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Able to lift up to 25 pounds by self and up to 150 pounds with one other person.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Assist with physical transfers, if necessary.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Able to push a wheelchair with a seated participant up to one (1) mile.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Standing, walking, sitting, pushing, bending and pulling required.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Squatting and repetitive motion may be necessary.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Use chemicals in accordance with manufacturer&rsquo;s labeled instructions.</li></ul><ul><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Adhere to the proper care and responsible use of Oparc issued property, tools, and &nbsp; equipment.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Location: Sumit Services San Bernardino</span></p><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Reports To: Director of Licensed Programs (report to Assistant Director of Licensed Programs in the absence of).&nbsp;</span></p><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Schedule: Monday through Friday. This is an exempt position, and flexible and/or additional hours/days will be required.</span></p></div></div></div></div></div></div></div></div></div>\n",
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