Care Engineer

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    "ShortDescriptionStr": "The Care Contact Specialist oversees the operations that provide 24x7x365 access for customers and Nokia technical teams for requests (ie, remote or onsite technical support, parts replacement, parts repair, managed services, service desk functions) and warranty support. Ensures customer expectations are met while maximising cost efficiency.",
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    "ExternalDescriptionStr": "<p><span style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Nokiapuretext_lt, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width:0px;display:inline !important;float:none;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;\">In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.</span></span></p>",
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    "CorporateDescriptionStr": "<div>\n <b>Advancing connectivity to secure a brighter world.</b>\n</div>\n<div>\n <p><span style=\"box-sizing: border-box;\">Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.&nbsp;</span></p>\n</div>\n<div>\n <a href=\"https://www.nokia.com/careers/life-at-nokia/\" target=\"_blank\" rel=\"nofollow\">Learn more about life at Nokia</a>.\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <p style=\"\"><b>Our recruitment process</b></p>\n <p style=\"\">We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.</p>\n <p style=\"\">If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.</p>\n <p style=\"\">The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.&nbsp;<a href=\"https://www.nokia.com/careers/#recruitment-process\" target=\"_blank\" rel=\"nofollow\" style=\"\">Discover more about the recruitment process at Nokia</a>.&nbsp;</p>\n</div>",
    "ExternalPostedStartDate": "2026-03-18T06:53:14+00:00",
    "ExternalQualificationsStr": "<p><strong>You have:</strong></p><ul style=\"list-style-type:disc;\"><li style=\"tab-stops:list 36.0pt;\">10+ years of relevant experience and/or a graduate equivalent (or higher) degree.</li><li style=\"tab-stops:list 36.0pt;\">Level 2 Technical Support - Packet Core.&nbsp;</li><li style=\"tab-stops:list 36.0pt;\">Experience with troubleshooting tools, Trace &amp; log file analysis tools, and with measuring &nbsp; equipment PACO requires good knowledge on cloud and container infrastructure.</li><li style=\"tab-stops:list 36.0pt;\">Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards. &nbsp;</li><li style=\"tab-stops:list 36.0pt;\">Fault identification/correction/ reporting skills on the particular subsystem and equipment</li><li style=\"tab-stops:list 36.0pt;\">Ready to support Emergencies on a 24/7 basis</li></ul><p><strong>It would be nice if you also had:</strong></p><ul style=\"list-style-type:disc;\"><li style=\"tab-stops:list 36.0pt;\">Flexible to work in different time zones.</li><li style=\"tab-stops:list 36.0pt;\">Having Excellent in logical / analytical skills.</li><li style=\"tab-stops:list 36.0pt;\">Linux Cloud certification.</li></ul>",
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    "OrganizationDescriptionStr": "<div style=\"\">\n <div style=\"\">\n  Some of our benefits:\n </div>\n <ul style=\"\">\n  <li>Flexible and hybrid working schemes</li>\n  <li>A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)</li>\n  <li>Life insurance to all employees to provide peace of mind and financial security</li>\n  <li>Well-being programs to support your mental and physical health</li>\n  <li>Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)</li>\n  <li>Employee Growth Solutions to support your personalized career &amp; skills development</li>\n  <li>Diverse pool of Coaches &amp; Mentors to whom you have easy access</li>\n  <li>A learning environment which promotes personal growth and professional development - for your role and beyond</li>\n </ul>\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <a href=\"https://www.nokia.com/about-us/careers/our-locations/\" target=\"_blank\" rel=\"nofollow\" style=\"\">Learn about additional benefits in specific countries</a>.\n</div>",
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