Help Desk Support Tech I

{
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  "source_hash": "fafc5d2be861b89881c152b458132f086989760c25c573360a6f4a81d17dec65",
  "last_changed_at": "2026-05-29T07:03:03.825Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Minneapolis, MN",
    "city": "Minneapolis",
    "region": "MN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 38,
  "salary_min": 27,
  "inferred_at": "2026-06-06T20:34:13.401Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Minneapolis, MN",
      "city": "Minneapolis",
      "region": "MN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You Will Do",
      "content": "<div>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Monitor and manage help desk ticket queues while meeting established SLA response and resolution timelines.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Troubleshoot and resolve hardware, software, printing, peripheral, and connectivity issues.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Install, configure, and maintain desktop and laptop hardware, operating systems, and software applications.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Support Windows 10 and Windows 11 devices in office and remote work environments.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Provide support for docking stations, monitors, printers, accessories, and end-user equipment.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Support Microsoft Teams conferencing and video conference room technologies.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Assist with employee onboarding activities including workstation setup and technology orientation.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Support users across multiple office locations and remote work environments.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Escalate and coordinate resolution of complex technical issues as needed.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Maintain accurate ticket documentation and follow established IT procedures and standards.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Communicate technical information effectively to non-technical users.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 10pt; font-family: Roboto;\">Participate in office visits or travel to other locations for project work or onsite support as needed.</li>\n\n</ul></div>"
    },
    {
      "text": "What We Look For:",
      "content": "<div>\n<ul style=\"margin-bottom: 0in; margin-top: 0px;\">\n<li style=\"margin: 0in 0in 0in 0px; font-size: 10pt; font-family: Roboto;\">3–6 years of Help Desk, Desktop Support, or related IT support experience.</li>\n<li style=\"margin: 0in 0in 0in 0px; font-size: 10pt; font-family: Roboto;\">Associate’s degree or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.</li>\n<li style=\"margin: 0in 0in 0in 0px; font-size: 10pt; font-family: Roboto;\">Experience supporting Microsoft O365, Teams, OneDrive, Adobe products, Bluebeam, Microsoft authentication technologies, Teams VC Rooms, docking stations, and multiple office locations.</li>\n<li style=\"margin: 0in 0in 0in 0px; font-size: 10pt; font-family: Roboto;\">Preferred experience supporting users in the Architecture, Engineering, and Construction (AEC) industry.</li>\n<li style=\"margin: 0in 0in 0in 0px; font-size: 10pt; font-family: Roboto;\">Experience with virtual desktop technologies, Autodesk Revit, LogMeIn, Freshservice, or software license management is a plus.</li>\n<li style=\"margin: 0in 0in 0in 0px; font-size: 10pt; font-family: Roboto;\">Strong troubleshooting, communication, customer service, and organizational skills with the ability to support both technical and non-technical users.</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1779825730535,
  "updatedAt": null,
  "categories": {
    "team": "Business Technology",
    "location": "Minneapolis, MN",
    "commitment": "Full Time",
    "department": "Technology",
    "allLocations": [
      "Minneapolis, MN"
    ]
  },
  "salaryRange": {
    "max": 38,
    "min": 27,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}