General Manager (San Sebastián, Spain)

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    "departmentLabel": "Hospitality",
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    "location": {
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      "postalCode": "00000",
      "addressCountry": "Spain"
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    "datePosted": "2026-04-10",
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    "description": "<p><span style=\"color: rgb(37, 37, 37); font-family: arial, helvetica, sans-serif; font-size: 24pt; font-weight: bold\"><span style=\"color: rgb(56, 49, 47); font-family: Arial, sans-serif; font-weight: bold\">👋<span> </span></span>About Boundless Life</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive \"live abroad\" experiences that balance professional commitments with enriching personal development.<br><br></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Since our founding in 2021, we've rapidly expanded to different locations, bringing together over 190 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. </span><span style=\"color: rgb(34, 34, 34)\">Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(37, 37, 37); font-family: arial, helvetica, sans-serif; font-size: 24pt; font-weight: bold\"><span style=\"font-size: 24pt\"><span style=\"font-family: Arial, sans-serif\">🙌 </span></span>The role</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">As a</span><span style=\"color: rgb(34, 34, 34); font-weight: bold\"> General Manager</span><span style=\"color: rgb(34, 34, 34)\"> you are the ultimate ‘key holder’ in time to your very own Boundless location. Your mission is to ensure families experience a memorable product and outstanding service is provided by all teams and at all times, while ensuring team members are engaged and productive.</span></span><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">This is a locally based role, as such you are required to live in San Sebastián or nearby. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br><span style=\"font-weight: bold\"><em>Please note: This role is part of our hiring for the upcoming launch in Spain. As we are still finalising operational timelines for the location, exact start dates are yet to be confirmed. We're reviewing applications on a rolling basis and are committed to keeping shortlisted candidates informed as plans take shape.</em></span><br></span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">During your day to day, you will cover the following areas:</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Business Operations</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Consistently achieve high guest satisfaction </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Achieve high rebooking rates by creating memorable experiences and strong relationships with families</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Find ways to increase revenue and manage expenses to ensure costs are within budget</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Continually improve on check-in and check-out processes and ensure they run smoothly on location</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure the location is properly stocked with all the necessary supplies and equipment</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage and coordinate all real estate and growth projects locally, working closely with our Global team.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage the property owner relationships </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Supervise the functioning of all product areas of the location, including home operations, experiences, community and education.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\"><br></span><span style=\"color: rgb(34, 34, 34); font-weight: bold; text-decoration: underline\">Partnerships &amp; Contractors</span></span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Establish local partnerships to support operations or to provide additional services to guests that will in turn maximise location's revenue and guest satisfaction</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Hire local subcontractors and ensure they are delivering services according to contract</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Lead procurement for the location and manage those relationships and costs</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\"><br></span><span style=\"font-weight: bold; text-decoration: underline\">Financial Management &amp; Legal</span></span></p>\n<ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Manage the location’s P&amp;L and reporting to ensure that all revenue, costs and data is consistent across all channels.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure accounting systems and controls are followed and compliance with local accounting legalities.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.<br><br></span></li>\n</ol>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Business Analysis</span></p>\n<ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Analyse business information to proactively address changing market conditions, ensure location operates within budgetary guidelines, and achieves profit margin goals.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Use business information to identify indicators of product and service successes and opportunities for improvement, and integrate business information into business plans.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor market pricing conditions to inform the team responsible for developing pricing strategies and balancing seasonality.<br><br></span></li>\n</ol>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Customer and Public Relations Management</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Interact with guests on a frequent basis to obtain feedback about their experiences on property and utilise guest/customer feedback to improve service delivery</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Emphasise and hold team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Establish presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Employee Relations</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Support the recruitment and selection process for open positions at the location </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Create a cohesive and high-performance team that continuously strives for positive results and improvement.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coach the team by providing specific feedback and hold them accountable for performance</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure effective work processes, systems and teamwork are in place to maximise individual and overall property performance.<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Your success will be measured by:</span></p>\n<ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High NPS and rebooking rate</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Team management and employeeNPS</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Margins</span></li>\n</ol>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br><span style=\"color: rgb(37, 37, 37); font-size: 24pt; font-weight: bold\">💥 What’s in it for you:</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: 500\">The world is your oyster – immerse yourself in inspiring destinations while you work</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: 500\">Meaningful impact – create environments where children and families thrive together</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: 500\">Experience curation – design authentic cultural moments that become lifelong memories</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: 500\">Community building – foster deep bonds between global families and enable childhood friendships across borders</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: 500\">Work-life integration – structured schedules with time to explore and recharge</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: 500\">Family benefits - Enjoy discounted tuition for your children at our Boundless Schools<br><br>Take a look at our policies and benefits <a href=\"https://handbook.boundless.life/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-style: italic\">here</span></a></span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(37, 37, 37); font-family: arial, helvetica, sans-serif; font-size: 24pt; font-weight: bold\">🫶 About you:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To be successful in this role you will need to follow a player-coach model, where you ensure you enable your team to be successful, while getting involved in the execution of the different areas.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fluency in English and Spanish (read, write, comprehend, speak)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Live in San Sebastián or nearby to commute daily</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your experience creating memorable experiences that result in high customer satisfaction</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to build rapport quickly and experience in customer facing roles</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your success leading a team</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong operational skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your experience working in fast-growing companies or startups</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your knack for optimizing processes and increasing operational efficiency</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your track record leading successful negotiations</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(37, 37, 37); font-family: arial, helvetica, sans-serif; font-size: 24pt; font-weight: bold\">✨ What's next?</span></p>\n<ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Video interview to answer 4-5 key questions about your experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">First call (30 min) with our Recruitment team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Interview with our Head of Hospitality Operations (60min)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Interview with our COO (45min)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Interview with our CEO (60 min) </span></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The process might change slightly as we go along, we will keep you posted at all times. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">Want to know more about working at Boundless Life? Check out</span><a href=\"https://www.boundless.life/our-story\" target=\"_blank\" rel=\"noopener noreferrer\"> our story</a><span style=\"color: rgb(34, 34, 34)\">!</span></span></p>",
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