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Front Desk Manager - Guest Services

Harrison Group General · Virginia Beach, VA, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyHarrison Group General
TitleFront Desk Manager - Guest Services
Normalized title-
Department / teamRooms Management - 10
LocationVirginia Beach, VA, United States
Work modelOn Site
Employment type-
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2025-08-05 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Harrison Group General.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Virginia Beach.Open
Department jobsActive postings in Rooms Management - 10.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHarrison Group General
Source51d900c9-853c-4428-9e66-ac8d99e57b74
ATS providerRippling ATS

Description

company The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow. Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply. role Situated along a breathtaking stretch of the Virginia Beach Boardwalk, Holiday Inn & Suites Virginia Beach – North Beach isn’t just a favorite destination for families, friends, and business travelers—it’s also an incredible place to build your career in hospitality. We are a 238-room oceanfront resort offering private balconies, three on-site restaurants, a complimentary movie theater, and kid-friendly attractions like Splash Kamp and lagoon-style pools. Our team helps create memorable experiences for vacationers and event guests from around the world—and we’re proud of the warm, welcoming atmosphere we foster not just for our guests, but for each other. Front Desk Manager - Guest Services Responsibilities: Directs and coordinates various services related to operations as required. Provides department managers with a summary of activities during shift Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems. Represents hotel in professional contact with the general public. Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work. Performs administrative duties, including but not limited to: reading, analyzing, and compiling reports; communicating verbally and in writing with internal customers, external customers, vendors, and corporate staff; and registering, assigning rooms to, and checking out guests. Provides accounting reports and all related documentation materials as assigned, including reviewing daily accounts and reconciling/justifying all transactions for the day. Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed. Ensures the proper posting of all hotel room-related revenue and taxes (all postings of room and tax) and verifies that all incidental charges have been applied. When covering on the overnight: assume responsibility for supervision in the absence of department heads; work closely with hotel security to ensure the safety of employees, guests, and physical plant; oversees any emergency operations; perform various overnight accounting functions; prepare the front office for the next day, Ensures the highest standards of guest relations, satisfaction, and contact. Performs any other duties and responsibilities as assigned. Minimum Requirements: High School diploma or equivalent Minimum two years hotel front desk experience Must be proficient in Microsoft Word, PowerPoint, and Excel. Overnight possible flexibility is required Meticulous attention to detail Demonstrated ability to supervise a staff Exceptional collaboration, guest relations, and communication skills Reading, writing, and oral proficiency in the English language Benefits: 401k Paid time off Health, life, and dental insurance Bonus opportunities

Full job record

Job ID00ebd5460f94bf500ac94526c63bc0c41d689979
Org IDc6e6caf4-8803-40bf-912d-c7bc70724347
Source ID51d900c9-853c-4428-9e66-ac8d99e57b74
Board ID51d900c9-853c-4428-9e66-ac8d99e57b74
Providerrippling
Provider Job Keye7bdc958-a50b-4fad-91c0-029622698868
TitleFront Desk Manager - Guest Services
Normalized Title—
Statusactive
Activeyes
Location TextVirginia Beach, VA, United States
DepartmentRooms Management - 10
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionVA
CityVirginia Beach
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/harrison-group/jobs/e7bdc958-a50b-4fad-91c0-029622698868
Apply URLhttps://ats.rippling.com/harrison-group/jobs/e7bdc958-a50b-4fad-91c0-029622698868
First Seen At2026-05-29 07:08:47Z
Last Seen At2026-06-06 20:20:07Z
Last Checked At2026-06-06 20:20:07Z
Last Changed At2026-06-06 20:20:07Z
Inactive At—
Source Posted At2025-08-05 15:01:36Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=harrison-group/date=2026-06-06/2026-06-06T20-20-03-106Z-0c68bf2434171b5fb63dffd1e5b68fda8ee381ad50871689dcb8192f04c75d25.json
Event Fields
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  "last_changed_at": "2026-06-06T20:20:07.394Z",
  "active_status": "active"
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Parsed Structured
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Extensions
{}
Native Structured
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    "companyName": "Harrison Group General",
    "description": {
      "role": "<meta><p style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Situated along a breathtaking stretch of the Virginia Beach Boardwalk, </span><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Holiday Inn &amp; Suites Virginia Beach – North Beach </strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\">isn’t just a favorite destination for families, friends, and business travelers—it’s also an incredible place to build your career in hospitality. </span></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">We are a 238-room oceanfront resort offering private balconies, three on-site restaurants, a complimentary movie theater, and kid-friendly attractions like Splash Kamp and lagoon-style pools. Our team helps create memorable experiences for vacationers and event guests from around the world—and we’re proud of the warm, welcoming atmosphere we foster not just for our guests, but for each other.</span></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;\"><i><b><strong style=\"color:rgb(14,16,26);font-size:12pt;font-style:italic;white-space:pre-wrap;\">Front Desk Manager - Guest Services Responsibilities:&nbsp;</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Directs and coordinates various services related to operations as required.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Provides department managers with a summary of activities during shift&nbsp;</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Represents hotel in professional contact with the general public.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Performs administrative duties, including but not limited to: reading, analyzing, and compiling reports; communicating verbally and in writing with internal customers, external customers, vendors, and corporate staff; and registering, assigning rooms to, and checking out guests.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Provides accounting reports and all related documentation materials as assigned, including reviewing daily accounts and reconciling/justifying all transactions for the day.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Ensures the proper posting of all hotel room-related revenue and taxes (all postings of room and tax) and verifies that all incidental charges have been applied.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">When covering on the overnight: assume responsibility for supervision in the absence of department heads; work closely with hotel security to ensure the safety of employees, guests, and physical plant; oversees any emergency operations; perform various overnight accounting functions; prepare the front office for the next day,</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Ensures the highest standards of guest relations, satisfaction, and contact.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Performs any other duties and responsibilities as assigned.</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;\"><i><b><strong style=\"color:rgb(14,16,26);font-size:12pt;font-style:italic;white-space:pre-wrap;\">Minimum Requirements:</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">High School diploma or equivalent</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Minimum two years hotel front desk experience</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Must be proficient in Microsoft Word, PowerPoint, and Excel.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Overnight possible flexibility is required</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Meticulous attention to detail</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Demonstrated ability to supervise a staff</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Exceptional collaboration, guest relations, and communication skills</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Reading, writing, and oral proficiency in the English language</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:0pt;\"><i><b><strong style=\"color:rgb(14,16,26);font-size:12pt;font-style:italic;white-space:pre-wrap;\">Benefits:</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">401k</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Paid time off</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Health, life, and dental insurance</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:#0e101a;line-height:1.38;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Bonus opportunities</span></li></ul>",
      "company": "<meta><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.&nbsp;</span></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><i><em style=\"font-size:12pt;white-space:pre-wrap;\">Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.</em></i></p>"
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      "Virginia Beach, VA"
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          "required": false,
          "fieldType": "SHORT_ANSWER"
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        {
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        {
          "oid": "location",
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          "fieldType": "SHORT_ANSWER"
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          "required": false,
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      "customQuestions": {
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            "oid": "first_name",
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            "required": true,
            "fieldData": {},
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          {
            "oid": "last_name",
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          {
            "oid": "email",
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          {
            "oid": "current_company",
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            "oid": "phone_number",
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          {
            "oid": "location",
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          },
          {
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            "required": true,
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          {
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            "title": "Cover letter",
            "required": false,
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        ]
      },
      "additionalQuestions": [
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          "id": "68921cd147b3f2eaaec0c806",
          "form": {
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            "questions": [
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                "tags": [],
                "title": "Are you legally eligible for employment in the United States?",
                "canEdit": false,
                "dataType": "select",
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                "uniqueKey": "1560bf14-9a05-4c0c-9ff3-3a69d3133873",
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                "allowComments": false,
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              },
              {
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                "title": "Have you ever worked for the Harrison Group?",
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                "title": "What days can you work?",
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                "isRequired": true,
                "strChoices": [
                  "Monday",
                  "Tuesday",
                  "Wednesday ",
                  "Thursday",
                  "Friday",
                  "Saturday",
                  "Sunday"
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                "questionType": "MULTI_SELECT_CHECKBOX",
                "allowComments": true,
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              {
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                "description": "If your resume is attached, please enter \"see resume.\"",
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                  "Plim Plaza Hotel - MD",
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                  "Seabonay & Dunes - MD",
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                  "Four Points by Sheraton Jacksonville Beachfront - FL",
                  "Captain's Table - MD",
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            ],
            "skipLogic": [],
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          "name": "HG Applicant Questions"
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      ]
    },
    "hasAIEvaluationsEnabled": false,
    "eeocQuestionnaireEnabled": false,
    "applicationConfirmationTemplate": "65708eace606dc0a0056106f",
    "eeocQuestionnaireEnabledForJobPost": false
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/harrison-group/jobs/e7bdc958-a50b-4fad-91c0-029622698868",
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}
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