Customer Success Manager

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    "datePosted": "2025-12-17",
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    "description": "<p><span style=\"font-weight: bold\">Customer Success Manager (Independent Contractor, Remote – Pharma/SaaS/Life Sciences)</span></p>\n<p><br><span style=\"font-weight: bold\">Location: Canada</span> (Remote)</p>\n<p> </p>\n<p>LARVOL provides competitive intelligence and predictive insights for global pharma companies. We’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">The Opportunity</span></p>\n<p>We're seeking a Customer Success Manager who combines relationship depth with a commercial mindset. This role is directly responsible for <span style=\"font-weight: bold\">renewals, upsells, cross-sells, and uncovering new opportunities within existing accounts</span>. Success here depends on consistently getting customer meetings, listening deeply, and following through to drive outcomes. If you can build trusted partnerships while also ensuring account growth, you’ll thrive in this role.<br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li>Own renewals end-to-end and drive expansion by proactively managing customer relationships to secure renewals and identify upsell and cross-sell opportunities.</li>\n<li>Consistently schedule and lead customer meetings to maintain engagement, uncover needs, and advance opportunities.</li>\n<li>Ensure disciplined follow-through on action items, keeping deals and renewals on track.</li>\n<li>Act as a trusted partner to pharma customers, aligning our solutions to their strategic goals.</li>\n<li>Lead customer onboarding and training sessions to drive adoption and long-term retention.</li>\n<li>Share customer insights with internal teams to influence product development and strategy.</li>\n<li>Keep detailed, accurate records of customer interactions, follow-ups, and revenue opportunities in Salesforce.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Bring</span></p>\n<ul>\n<li>A minimum of three (3) years in a Customer Success, Account Management, or customer-facing role in Pharma, SaaS or life sciences</li>\n<li>Strong commercial acumen with a track record in renewals, upsells, or account growth.</li>\n<li>Exceptional written and oral communication, with ability to operate with clarity in ambiguous, urgent, and high-stakes contexts.</li>\n<li>High energy, self-motivation, and discipline in a remote setting</li>\n<li>Curiosity to deeply understand customer needs and how our products align</li>\n<li>Comfort working across time zones and collaborating remotely</li>\n<li>Proficiency in CRM tools (SalesForce Preferred)</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Fully Remote</span>: Work from anywhere with autonomy and flexibility &amp; no travel required</li>\n<li><span style=\"font-weight: bold\">Mission-Driven Work</span>: Support pharma companies with solutions that matter</li>\n<li><span style=\"font-weight: bold\">Small Team, Big Impact</span>: Collaborate directly with leadership and product teams</li>\n<li><span style=\"font-weight: bold\">Independent Contractor Role</span>: Freedom and responsibility in a contract-based structure</li>\n</ul>",
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