Home › Companies › Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › MS Specialist OSS
MS Specialist OSS
Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · India; Pacifica Tech Park, Chennai, Tamil Nadu, IN; Green Boulevard - Tower A, Noida, Uttar Pradesh, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | MS Specialist OSS |
| Normalized title | - |
| Department / team | Customer Services |
| Location | Tamil Nadu, IN, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Tamil Nadu. | Open |
| Department jobs | Active postings in Customer Services. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Customer Service Specialist handles highly complex (technical) problems within service delivery as well as management, and develops original and innovative solutions with a broad impact on the business for delivering contracted services to customers.
Responsibilities
Provide 24x7 First Response support on a rotating shift roster for Unix/Linux platforms and associated infrastructure. Perform proactive monitoring and in-depth fault analysis using enterprise monitoring tools. Own and manage Alerts from detection through initial diagnosis, resolution, or escalation in line with ITIL processes. Execute routine operational tasks, health checks, and system validations on Unix/Linux environments. Support and participate in Major Incident response, including bridge coordination and technical troubleshooting. Work with senior engineers and resolver groups to assist with complex fault resolution and problem management activities. Ensure accurate incident documentation, clear customer communication, and timely updates throughout the incident lifecycle. Contribute to operational standards, runbooks, automation, and continuous service improvement initiatives.
Qualifications
You Have:
• Good experience supporting Unix/Linux systems in a production operations environment.
• Solid understanding of infrastructure technologies, including servers, networking, virtualisation, and storage.
• Experience working within ITIL-based Incident and Change Management frameworks.
• Hands-on experience with monitoring and event management tools (e.g. LogicMonitor, SCOM, SMARTS or similar).
It would be nice if you also have:
• Excellent written and verbal communication skills, particularly during high-pressure incidents.
• Customer-focused mindset with strong documentation and handover practices.
• Relevant Unix/Linux or infrastructure certifications are desirable.Broad understanding of IT infrastructure, including Windows OS servers, networks, firewalls, Wi-Fi, and virtualisation.
Organization
Some of our benefits:
Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond
Learn about additional benefits in specific countries .
Company
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
Full job record
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| Board ID | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| Provider | oracle_hcm |
| Provider Job Key | 34272 |
| Title | MS Specialist OSS |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | India; Pacifica Tech Park, Chennai, Tamil Nadu, IN; Green Boulevard - Tower A, Noida, Uttar Pradesh, IN |
| Department | Customer Services |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Tamil Nadu |
| Salary Raw | Description The Customer Service Specialist handles highly complex (technical) problems within service delivery as well as management, and develops original and innovative solutions with a broad impact on the business for delivering contracted services to customers. Responsibilities Provide 24x7 First Response support on a rotating shift roster for Unix/Linux platforms and associated infrastructure. Perform proactive monitoring and in-depth fault analysis using enterprise monitoring tools. Own and manage Alerts from detection through initial diagnosis, resolution, or escalation in line with ITIL processes. Execute routine operational tasks, health checks, and system validations on Unix/Linux environments. Support and participate in Major Incident response, including bridge coordination and technical troubleshooting. Work with senior engineers and resolver groups to assist with complex fault resolution and problem management activities. Ensure accurate incident documentation, clear customer communication, and timely updates throughout the incident lifecycle. Contribute to operational standards, runbooks, automation, and continuous service improvement initiatives. Qualifications You Have: • Good experience supporting Unix/Linux systems in a production operations environment. • Solid understanding of infrastructure technologies, including servers, networking, virtualisation, and storage. • Experience working within ITIL-based Incident and Change Management frameworks. • Hands-on experience with monitoring and event management tools (e.g. LogicMonitor, SCOM, SMARTS or similar). It would be nice if you also have: • Excellent written and verbal communication skills, particularly during high-pressure incidents. • Customer-focused mindset with strong documentation and handover practices. • Relevant Unix/Linux or infrastructure certifications are desirable.Broad understanding of IT infrastructure, including Windows OS servers, networks, firewalls, Wi-Fi, and virtualisation. Organization Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries . Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34272 |
| Apply URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/34272 |
| First Seen At | 2026-06-06 11:52:08Z |
| Last Seen At | 2026-06-06 11:52:08Z |
| Last Checked At | 2026-06-06 11:52:08Z |
| Last Changed At | 2026-06-06 11:52:08Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 05:14:04Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-50-57-105Z-db7c626ded2e30266b558cc1a4d87fc8b3f6104e934978156486dc201f37d376.json |
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