FD Patient Care Coordinator HB

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    "description": "<p>Job Summary:<br />\r\nOcala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team. The ideal<br />\r\ncandidate will welcome patients into our practice with a warm and friendly demeanor, ensuring they<br />\r\nhave a positive experience from check-in to check-out. The Patient Care Coordinator will manage<br />\r\npatient information, verify insurance eligibility, handle appointment scheduling, and embody Ocala<br />\r\nEye&#39;s core values of C.A.R.E.S - Compassion, Accountability, Respect, Excellence, and Spirit.<br />\r\nKey Responsibilities:<br />\r\nPatient Check-In:<br />\r\nGreet and welcome patients in a pleasant and professional manner.<br />\r\nTrack patients in the reception area and communicate with them as needed.<br />\r\nEnsure patient demographics are obtained, verify all information has been received,<br />\r\ncompleted, and signatures obtained on required consents.<br />\r\nEnsure patients&rsquo; insurance cards and photo identification are on file.<br />\r\nEnsure proper authorization or referral is collected from payers that require it.<br />\r\nPlace charts in the bin for the specific physician or technician.<br />\r\nBe proficient in using our digital check-in platform to enhance front office operations.<br />\r\nPatient Check-Out:<br />\r\nReview encounter forms to ensure all necessary codes are marked and request any missing<br />\r\ninformation from clinic technicians.<br />\r\nPost charges to encounters.<br />\r\nCollect and post payments for copays, coinsurance, and patient balances in a courteous and<br />\r\nprofessional manner.<br />\r\nPrint itemized bills as receipts for patients.<br />\r\nSchedule patient return appointments as indicated on encounter forms.<br />\r\nBalance all payments at the end of the day, ensuring all transactions are accurate.<br />\r\nPatient Interaction:<br />\r\nGreet and welcome patients with a friendly and warm demeanor, ensuring a positive<br />\r\nexperience.<br />\r\nElevate the patient experience by providing exceptional customer service, making patients feel<br />\r\nvalued and comfortable.<br />\r\nTrack patients in the reception area and communicate with them as needed.<br />\r\nI N S P I R I N G E X C E L L E N C E ,<br />\r\nT O G E T H E R<br />\r\nOcala Eye<br />\r\nC A R E S<br />\r\nCompassion.Accountability.Respect<br />\r\nExcellence.Spirit<br />\r\nJob Title: Patient Care Coordinator<br />\r\nCustomer Service:<br />\r\nProvide excellent customer service and communication.<br />\r\nAddress patients&#39; needs and concerns with empathy and professionalism.<br />\r\nTreat patients and co-workers with respect at all times.<br />\r\nInsurance Verification:<br />\r\nVerify insurance eligibility to ensure patients have active coverage via online portals and<br />\r\nintegrated Practice Management system.<br />\r\nAccurately estimate patient out-of-pocket costs for office visits and testing.<br />\r\nCore Values:<br />\r\nExemplify Ocala Eye&#39;s core values in all interactions and duties.<br />\r\nCompassion: Show genuine care and concern for patients and their families.<br />\r\nAccountability: Take responsibility for actions and outcomes, ensuring high standards of<br />\r\npractice.<br />\r\nRespect: Treat all patients, colleagues, and partners with dignity and respect.<br />\r\nExcellence: Strive for excellence in all tasks and interactions, continually seeking improvement.<br />\r\nSpirit: Demonstrate a positive and energetic attitude, contributing to a supportive and<br />\r\nencouraging work environment.<br />\r\nQualifications:<br />\r\nExperience: Previous experience in a medical office setting is preferred.<br />\r\nTechnology: Proficiency in using digital technology for patient management.<br />\r\nCommunication: Excellent verbal and written communication skills.<br />\r\nMulti-Tasking: Strong ability to manage multiple tasks simultaneously in a high-volume<br />\r\nenvironment.<br />\r\nCustomer Service: Exceptional customer service skills with a focus on patient satisfaction.<br />\r\nDetail-Oriented: Strong attention to detail, particularly in managing patient information and<br />\r\nverifying insurance details.<br />\r\nTeam Player: Ability to work collaboratively with the healthcare team to ensure efficient and<br />\r\neffective patient care.<br />\r\nEmotional Intelligence: High level of emotional intelligence to understand, manage, and<br />\r\nrespond effectively to patients&#39; and team members needs and concerns.<br />\r\nIf you are a compassionate, detail-oriented individual with a commitment to providing exceptional<br />\r\npatient care, we invite you to apply for the Patient Care Coordinator position at Ocala Eye.</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
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