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Engineer II, Customer Service

Cdd81bde C04d 4821 8470 4bfe169d4493 9200053998108 2 · Troy, MI, US, Troy, MI · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCdd81bde C04d 4821 8470 4bfe169d4493 9200053998108 2
TitleEngineer II, Customer Service
Normalized title-
Department / team-
LocationTroy, MI, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-30 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Troy.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCdd81bde C04d 4821 8470 4bfe169d4493 9200053998108 2
Source0019ae62-c079-4e3e-81ab-ca60cd8b36aa
ATS providerADP Workforce Now Recruiting

Description

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com Summary: As a Customer Service Engineer II in Quality Department, you will support OEM customers on projects involving failure investigations and root cause analysis, using structured investigation methodologies, analytical problem-solving skills, and statistical techniques to identify issues and drive effective corrective actions. We are looking for a highly motivated and customer-oriented professional with strong communication and interpersonal skills, a proactive attitude, and the ability to build positive relationships with customers and cross-functional teams. The ideal applicant demonstrates empathy, professionalism, adaptability, and a collaborative mindset, while maintaining a strong sense of ownership and accountability. This role is well suited for candidates who aspire to develop broad cross-functional expertise across areas such as data analysis, logistics, operations, finance, negotiation, engineering coordination, and business communication. Responsibilities: Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination. Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities. Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs. Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities. Conduct follow-up audits to verify effective implementation of corrective and preventive actions. Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance Travel to OEM, Tier 1 supplier facilities or failed vehicle location as needed, including support for containment activities Cultivate strong customer relationships through proactive communication, responsiveness, professionalism, and effective issue resolution. Conduct quarterly onsite customer visits to strengthen customer relationships, support quality discussions, and understand customer needs and concerns. Perform other duties as assigned Mentor Engineer I level engineers as required Qualifications: Bachelor’s Degree in Finance, Statistics, Mathematics, Data Science, Business Administration, Engineering, Industrial Engineering, or related field required, MBA or MS or equivalent relevant experience preferred Experience: 3-6+ years of related experience Experience in analyzing data using statistical tools Experience in root cause analysis using structured problem-solving tools and methodologies Experience in customer-facing roles with strong verbal and written communication skills Experience in project engineering, or program management Skills: Strong verbal and written communication skills Knowledge of quality-related tools (8D, 5 Why, Fishbone diagram) Statistical analysis and data interpretation skills (Minitab, Excel, Power Bi, Tableau, R, Python, or similar tools) Results-oriented and data-driven mindset Attention to detail Strong perseverance and self-motivation Structured problem-solving skills and critical thinking Technically proficient and motivated to continuously improve Familiarity with automotive quality systems Ability to work flexible hours as needed to support customer requirements. Ability to travel domestically and internationally as needed MS Office Suite Benefits Overview 100% employer-paid Medical, Dental, and Vision premiums for you and your family 100% employer-paid disability and life insurance Generous Paid Time Off / Holidays Opportunity to grow in a diverse work environment with a global company 401k Retirement savings and planning with a generous company match LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO

Full job record

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Source ID0019ae62-c079-4e3e-81ab-ca60cd8b36aa
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Provideradp_workforcenow
Provider Job Key632108
TitleEngineer II, Customer Service
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RegionMI
CityTroy
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First Seen At2026-05-31 18:02:16Z
Last Seen At2026-06-06 19:07:10Z
Last Checked At2026-06-06 19:07:10Z
Last Changed At2026-06-06 19:07:10Z
Inactive At—
Source Posted At2026-04-30 13:03:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\">LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! <a href=\"http://www.lgenergymi.com\" target=\"_blank\">www.lgenergymi.com</a></p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Summary:</strong></p><p style=\"margin-left:0in;\" data-pasted=\"true\">As a Customer Service Engineer II in Quality Department, you will support OEM customers<strong>&nbsp;</strong>on projects involving failure investigations and root cause analysis, using structured investigation methodologies, analytical problem-solving skills, and statistical techniques to identify issues and drive effective corrective actions. We are looking for a highly motivated and customer-oriented professional with strong communication and interpersonal skills, a proactive attitude, and the ability to build positive relationships with customers and cross-functional teams. The ideal applicant demonstrates empathy, professionalism, adaptability, and a collaborative mindset, while maintaining a strong sense of ownership and accountability. This role is well suited for candidates who aspire to develop broad cross-functional expertise across areas such as data analysis, logistics, operations, finance, negotiation, engineering coordination, and business communication.&nbsp;</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Responsibilities:</strong></p><ul type=\"disc\" data-pasted=\"true\"><li style=\"margin-left:0in;\">Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination.</li><li style=\"margin-left:0in;\">Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities.&nbsp;</li><li style=\"margin-left:0in;\">Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs.&nbsp;</li><li style=\"margin-left:0in;\">Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities.&nbsp;</li><li style=\"margin-left:0in;\">Conduct follow-up audits to verify effective implementation of corrective and preventive actions.</li><li style=\"margin-left:0in;\">Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance</li><li style=\"margin-left:0in;\">Travel to OEM, Tier 1 supplier facilities or failed vehicle location as needed, including support for containment activities</li><li style=\"margin-left:0in;\">Cultivate strong customer relationships through proactive communication, responsiveness, professionalism, and effective issue resolution.&nbsp;</li><li style=\"margin-left:0in;\">Conduct quarterly onsite customer visits to strengthen customer relationships, support quality discussions, and understand customer needs and concerns.&nbsp;</li><li style=\"margin-left:0in;\">Perform other duties as assigned</li><li style=\"margin-left:0in;\">Mentor Engineer I level engineers as required</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><div style=\"margin-left:0in;\"><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Bachelor&rsquo;s Degree in Finance, Statistics, Mathematics, Data Science, Business Administration, Engineering, Industrial Engineering, or related field required, MBA or MS or equivalent relevant experience preferred</li></ul></div></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>Experience:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">3-6+ years of related experience&nbsp;</li><li style=\"margin-left:0in;\">Experience in analyzing data using statistical tools</li><li style=\"margin-left:0in;\">Experience in root cause analysis using structured problem-solving tools and methodologies&nbsp;</li><li style=\"margin-left:0in;\">Experience in customer-facing roles with strong verbal and written communication skills</li><li style=\"margin-left:0in;\">Experience in project engineering, or program management</li></ul></div><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Skills:</strong></p><div style=\"margin-left:0in;\"><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Strong verbal and written communication skills</li><li style=\"margin-left:0in;\">Knowledge of quality-related tools (8D, 5 Why, Fishbone diagram)</li><li style=\"margin-left:0in;\">Statistical analysis and data interpretation skills (Minitab, Excel, Power Bi, Tableau, R, Python, or similar tools)</li><li style=\"margin-left:0in;\">Results-oriented and data-driven mindset</li><li style=\"margin-left:0in;\">Attention to detail</li><li style=\"margin-left:0in;\">Strong perseverance and self-motivation</li><li style=\"margin-left:0in;\">Structured problem-solving skills and critical thinking</li><li style=\"margin-left:0in;\">Technically proficient and motivated to continuously improve</li><li style=\"margin-left:0in;\">Familiarity with automotive quality systems</li><li style=\"margin-left:0in;\">Ability to work flexible hours as needed to support customer requirements.</li><li style=\"margin-left:0in;\">Ability to travel domestically and internationally as needed&nbsp;</li><li style=\"margin-left:0in;\">MS Office Suite</li></ul></div></div><p><br></p><p data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Benefits Overview</strong></p><ul type=\"disc\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">100% employer-paid Medical, Dental, and Vision premiums for you and your family</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">100% employer-paid disability and life insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Generous Paid Time Off / Holidays</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Opportunity to grow in a diverse work environment with a global company</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">401k Retirement savings and planning with a generous company match</li></ul><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>&nbsp;</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO</strong></p></div></div></div>\n",
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    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/632108?cid=cdd81bde-c04d-4821-8470-4bfe169d4493&ccId=9200053998108_2&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15787
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/00870c7910190d79fbd009ee92f8dfd34d166554?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/20db7376-f921-4d5e-8cc3-49fdbd4434eaJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/0019ae62-c079-4e3e-81ab-ca60cd8b36aaJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/00870c7910190d79fbd009ee92f8dfd34d166554/eventsJSON

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