Contact Center Associate

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  "location": {
    "raw": "Greenville, SC, US",
    "city": "Greenville",
    "region": "SC",
    "country": "United States",
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{
  "json_ld": {
    "url": "https://careers-ymcagreenville.icims.com/jobs/4882/contact-center-associate/job",
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    "title": "Contact Center Associate",
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    "datePosted": "2026-05-22T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. </p>\n<p> </p>\n<p><strong>The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.</strong></p>\n<p> </p>\n<p><strong>Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:</strong></p>\n<ul>\n <li><strong>Work Today, Get Paid Today!!! </strong>Instant access to your earned wages before payday.</li>\n <li>Free individual Y membership, with 75% discount on upgraded memberships.</li>\n <li>50% Discount on Programs, including Childcare, sports, and aquatics.</li>\n <li>20% Discount on Personal Training.</li>\n <li>12% Retirement Contribution once fully vested.</li>\n <li>403b Retirement Savings Plan.</li>\n</ul>\n<p><strong>We are welcoming:</strong> we are open to all. We are a place where you can belong and become. </p>\n<p><strong>We are genuine:</strong> we value you and embrace your individuality. </p>\n<p><strong>We are hopeful:</strong> we believe in you and your potential to become a catalyst in the world. </p>\n<p><strong>We are nurturing:</strong> we support you in your journey to develop your full potential. </p>\n<p><strong>We are determined:</strong> above all else, we are on a relentless quest to make our community stronger beginning with you.</p>\n<p> </p>\n<p>Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. </p>\n<p> </p>\n<p><strong>This position's schedule is for Monday - Friday shifts from 8am - 2pm. Ability to pick additional shifts or trade, as needed. Flexibility in scheduling needed between the hours of 8am - 7pm, as a floater.</strong></p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.</li>\n <li>Must have Associational –wide knowledge of all Branch operations to answer questions of the members and/or guests.</li>\n <li>Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.</li>\n <li>Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.</li>\n <li>Maintain positive relations at all times with members, participants, and co-workers.</li>\n <li>Applies all YMCA policies dealing with member services.</li>\n <li>Registers and receipts monies for memberships and program participants.</li>\n <li>Utilizes Y computers with skill and proficiency.</li>\n <li>Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.</li>\n <li>Maintains a positive attitude and contributes toward a quality work environment.</li>\n <li>Adhere to policies related to boundaries with consumers</li>\n <li>Attend/complete required abuse risk management training</li>\n <li>Adhere to procedures related to managing high-risk activities and supervising consumers</li>\n <li>Follow mandated reporting requirements</li>\n <li>Adhere to job specific abuse risk management responsibilities</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li><strong>Available to work shifts Monday - Friday between the hours of 8am - 2pm</strong></li>\n <li><strong>Ability to pick up or trade shifts as a floater when needed</strong></li>\n <li>High school diploma or equivalent.</li>\n <li>Minimum two years of experience in customer service environment.</li>\n <li>Strong service orientation evident in enthusiastic, cooperative, and supportive disposition.</li>\n <li>Exceptional verbal communication skills, specifically proper phone etiquette.</li>\n <li>Excellent listening skills and attention to detail.</li>\n <li>Prompt problem analysis and problem solving skills. </li>\n <li>Demonstration of good judgment.</li>\n</ul>",
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          "postalCode": "29601",
          "addressRegion": "SC",
          "streetAddress": "723 Cleveland St",
          "addressCountry": "US",
          "addressLocality": "Greenville",
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    "validThrough": "2026-06-08T04:00:00.000Z",
    "employmentType": "PART_TIME",
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    "hiringOrganization": {
      "name": "YMCA of Greenville",
      "@type": "Organization",
      "sameAs": "www.ymcagreenville.org"
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    "occupationalCategory": "Contact Center"
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