Retention Agent (Portuguese Speaker)

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  "last_changed_at": "2026-05-30T05:57:22.622Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Limassol, Cyprus, 3035, Cyprus",
    "city": "Limassol",
    "region": "Cyprus",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T09:43:53.771Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Limassol, Cyprus, 3035, Cyprus",
      "city": "Limassol",
      "region": "Cyprus",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": null,
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  "workplace_type": null,
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{}

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  "list_job": {
    "id": "76",
    "isRemote": null,
    "location": {
      "city": "Limassol",
      "state": "Cyprus"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18498",
    "locationType": "0",
    "jobOpeningName": "Retention Agent (Portuguese Speaker)",
    "departmentLabel": "Business Development",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Limassol",
      "state": "Cyprus",
      "postalCode": "3035",
      "addressCountry": "Cyprus"
    },
    "datePosted": "2026-04-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">OVERVIEW</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are looking for a proactive and client-focused <span style=\"font-weight: bold\">Retention Agent (Portuguese Speaker) </span>to manage and grow relationships with our clients across LATAM. In this role, you will act as the main point of contact for new and existing clients, ensuring a smooth onboarding experience, timely issue resolution, and long-term engagement. You will play a key role in client retention, reactivation, and revenue growth by understanding client needs and providing tailored solutions.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">MAIN DUTIES &amp; RESPONSIBILITIES</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Serve as the primary contact for client inquiries via phone, email and messaging platforms.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Build and maintain strong, trust-based relationships with clients.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proactively engage with clients to understand needs and identify growth opportunities.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Resolve issues promptly to ensure a positive client experience.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Stay up to date on company products and market developments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">CANDIDATE PROFILE</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven experience of at least 1 year as a Retention Agent in a CFD or Forex brokerage (mandatory).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fluent in English and Portuguese (verbal and written).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work full-time from our office in Limassol.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong customer service orientation with the ability to handle clients from different backgrounds and regions within LATAM.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong communication, interpersonal, and relationship-building skills.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficient in CRM systems and other business tools.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong attention to detail and problem-solving mindset.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Self-motivated, team-oriented, and adaptable to diverse client needs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">EU citizen with yellow slip or valid work permit.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">WHAT WE OFFER</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Competitive base salary based on experience.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">A competitive commission model to enhance your earnings.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Opportunities for professional development and career progression.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">A professional, dynamic, and supportive work environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Daily snacks, beverages, company parties &amp; team-building events.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">22 days of annual leave per year.</span></li>\n</ul>",
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    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Retention Agent (Portuguese Speaker)",
    "departmentLabel": "Business Development",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://monartec.bamboohr.com/careers/76",
    "employmentStatusLabel": "Full-Time"
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}