Tech Team Leader

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    "requisitionDescription": "<h3 data-section-id=\"2zgian\" data-start=\"637\" data-end=\"656\" data-pasted=\"true\"><strong data-start=\"641\" data-end=\"654\">Overview:</strong></h3><p data-start=\"657\" data-end=\"1019\">Holley Performance Brands, founded in 1903, is a leading designer, manufacturer, and marketer of high-performance automotive aftermarket products. Our portfolio of iconic brands powers enthusiasts and racers worldwide&mdash;from classic muscle and modern performance to off-road and powersports&mdash;combining a rich heritage of innovation with a passion for performance.</p><p data-start=\"1021\" data-end=\"1442\">The <strong data-start=\"1025\" data-end=\"1064\">Technical Sales &amp; Service Team Lead</strong> provides leadership and support for a team of Technical Sales and Support Technicians. This role is responsible for driving team performance, supporting day-to-day operations, and ensuring delivery of a premium customer experience. The Team Lead oversees a team of approximately 10 technicians who handle inbound customer calls, provide technical support, and generate sales.</p><p data-start=\"1444\" data-end=\"1645\">This is a highly visible role focused on coaching, developing team members, and fostering a customer-first culture while continuously improving processes and performance through data-driven insights.</p><hr data-start=\"1647\" data-end=\"1650\"><h3 data-section-id=\"1uha1fl\" data-start=\"1652\" data-end=\"1683\"><strong data-start=\"1656\" data-end=\"1681\">Key Responsibilities:</strong></h3><p data-start=\"1685\" data-end=\"2020\"><strong data-start=\"1685\" data-end=\"1718\">Team Leadership &amp; Development</strong><br data-start=\"1718\" data-end=\"1721\">&middot; Lead, coach, and develop a team of Technical Sales &amp; Support Technicians<br data-start=\"1795\" data-end=\"1798\">&middot; Provide ongoing feedback, performance management, and career development support<br data-start=\"1880\" data-end=\"1883\">&middot; Maintain and execute training and development plans for all team members<br data-start=\"1957\" data-end=\"1960\">&middot; Foster a high-performance, customer-focused team culture</p><p data-start=\"2022\" data-end=\"2383\"><strong data-start=\"2022\" data-end=\"2047\">Operational Execution</strong><br data-start=\"2047\" data-end=\"2050\">&middot; Monitor and manage team performance to meet or exceed key performance indicators (KPIs)<br data-start=\"2139\" data-end=\"2142\">&middot; Support daily operations, including inbound calls and email inquiries as needed<br data-start=\"2223\" data-end=\"2226\">&middot; Assist with assignment and completion of customer-generated email requests<br data-start=\"2302\" data-end=\"2305\">&middot; Ensure consistent and fair application of performance management practices</p><p data-start=\"2385\" data-end=\"2701\"><strong data-start=\"2385\" data-end=\"2408\">Customer Experience</strong><br data-start=\"2408\" data-end=\"2411\">&middot; Support technicians with complex technical issues to ensure excellent customer outcomes<br data-start=\"2500\" data-end=\"2503\">&middot; Handle customer escalations and drive timely resolution<br data-start=\"2560\" data-end=\"2563\">&middot; Promote and reinforce a &ldquo;customer-first&rdquo; mindset across the team<br data-start=\"2629\" data-end=\"2632\">&middot; Identify opportunities to enhance the overall customer experience</p><p data-start=\"2703\" data-end=\"2983\"><strong data-start=\"2703\" data-end=\"2736\">Collaboration &amp; Communication</strong><br data-start=\"2736\" data-end=\"2739\">&middot; Act as a liaison between Customer Engagement Center leadership, technicians, and cross-functional teams<br data-start=\"2844\" data-end=\"2847\">&middot; Communicate insights and feedback from the sales floor to leadership<br data-start=\"2917\" data-end=\"2920\">&middot; Ensure alignment and information sharing across departments</p><p data-start=\"2985\" data-end=\"3305\"><strong data-start=\"2985\" data-end=\"3023\">Continuous Improvement &amp; Reporting</strong><br data-start=\"3023\" data-end=\"3026\">&middot; Analyze performance data to identify trends and improvement opportunities<br data-start=\"3101\" data-end=\"3104\">&middot; Recommend enhancements to processes, policies, and procedures<br data-start=\"3167\" data-end=\"3170\">&middot; Maintain strong product knowledge and support team technical development<br data-start=\"3244\" data-end=\"3247\">&middot; Complete ad hoc reporting and other duties as assigned</p><hr data-start=\"3307\" data-end=\"3310\"><h3 data-section-id=\"1wlng1x\" data-start=\"3312\" data-end=\"3337\"><strong data-start=\"3316\" data-end=\"3335\">What You Bring:</strong></h3><p data-start=\"3338\" data-end=\"3912\">&middot; High school diploma or GED required<br data-start=\"3375\" data-end=\"3378\">&middot; Strong passion for the automotive industry with relevant technical experience<br data-start=\"3457\" data-end=\"3460\">&middot; Experience working in a technical call center environment<br data-start=\"3519\" data-end=\"3522\">&middot; Proven ability to coach, mentor, and develop team members<br data-start=\"3581\" data-end=\"3584\">&middot; Strong leadership, interpersonal, and emotional intelligence skills<br data-start=\"3653\" data-end=\"3656\">&middot; Ability to clearly communicate and teach technical product information<br data-start=\"3728\" data-end=\"3731\">&middot; Excellent verbal and written communication skills<br data-start=\"3782\" data-end=\"3785\">&middot; Strong attention to detail and problem-solving abilities<br data-start=\"3843\" data-end=\"3846\">&middot; Demonstrated dependability, flexibility, and strong work ethic</p><h3 data-section-id=\"9vc6sd\" data-start=\"3919\" data-end=\"3946\"><strong data-start=\"3923\" data-end=\"3944\">Bonus Points For:</strong></h3><p data-start=\"3947\" data-end=\"4232\">&middot; Prior leadership experience in a technical sales or support environment<br data-start=\"4020\" data-end=\"4023\">&middot; Experience working with performance automotive products<br data-start=\"4080\" data-end=\"4083\">&middot; Familiarity with KPI-driven environments and performance metrics<br data-start=\"4149\" data-end=\"4152\">&middot; Experience driving process improvements and customer experience enhancements</p><h3 data-section-id=\"1pi8jk4\" data-start=\"4239\" data-end=\"4284\"><strong data-start=\"4243\" data-end=\"4282\">Why Holley Is a Great Place to Work</strong></h3><p data-start=\"4285\" data-end=\"4503\">At Holley, we&rsquo;re more than a performance parts company&mdash;we&rsquo;re a community of enthusiasts, innovators, and problem-solvers. We offer a competitive benefits package and a culture that values both performance and people.</p><h3 data-section-id=\"5fn048\" data-start=\"4510\" data-end=\"4529\"><strong data-start=\"4514\" data-end=\"4527\">Benefits:</strong></h3><p data-start=\"4530\" data-end=\"4883\">&middot; Competitive medical, dental, and vision coverage starting day one<br data-start=\"4597\" data-end=\"4600\">&middot; 401(k) with company match<br data-start=\"4627\" data-end=\"4630\">&middot; Paid time off and 9 paid holidays<br data-start=\"4665\" data-end=\"4668\">&middot; Employee Assistance Program (EAP)<br data-start=\"4703\" data-end=\"4706\">&middot; Company-paid life and short-term disability insurance<br data-start=\"4761\" data-end=\"4764\">&middot; Employee discounts on Holley Performance Brands products, events, and partnerships<br data-start=\"4848\" data-end=\"4851\">&middot; Education Assistance program</p><p data-start=\"4890\" data-end=\"5243\">Holley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.</p><p data-start=\"5245\" data-end=\"5373\">If you require assistance or accommodation due to a disability during the application process, please contact human resources.</p>\n",
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