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    "requisitionDescription": "<div><p data-pasted=\"true\"><strong>🚨 Now Hiring: Financial Solutions Specialist (Collector II)&nbsp;</strong><strong>🚨</strong></p><p>Do you enjoy solving puzzles, finding thoughtful solutions, and helping people regain their financial footing?</p><p>Are you part analyst, part negotiator, part documentation pro &mdash; and 100% organized?</p><p>If so, we&rsquo;d love to meet you.</p><p><strong>💼 The Opportunity</strong></p><p>As our Collector II, you&rsquo;ll be a calm, knowledgeable partner for members navigating financial challenges. Your role is about guidance, clarity, and collaboration &mdash; helping members move forward with confidence.</p><p><strong>🌟 What You&rsquo;ll Do</strong></p><p>You won&rsquo;t just manage accounts &mdash; you&rsquo;ll help create solutions.</p><ul type=\"disc\"><li>Review past-due, negative share, and over-the-limit accounts with a focus on resolution and support</li><li>Proactively reconnect with members using research tools and skip tracing techniques</li><li>Analyze credit information to help develop practical, realistic repayment plans</li><li>Collaborate with members to create mutually beneficial repayment solutions within established guidelines</li><li>Represent the credit union professionally when legal proceedings are required</li><li>Maintain clear, accurate documentation in our online collection system</li><li>Identify and escalate potential fraud or suspicious activity appropriately</li><li>Share ideas to strengthen and improve collection processes</li><li>Prepare insightful reports that help leadership make informed decisions</li><li>Serve as a knowledgeable, responsive point of contact for member collection inquiries</li></ul><p>You&rsquo;ll deliver service with empathy, professionalism, and clear communication &mdash; helping members feel informed and supported.</p><p><strong>🧠 What You Bring</strong></p><p>You may be a great fit if you have:</p><ul type=\"disc\"><li>High school diploma (or equivalent)</li><li>At least 2 years of collections experience</li><li>Strong knowledge of Fair Debt Collection laws and credit union policies</li><li>Excellent analytical and organizational skills</li><li>Outstanding communication and member service abilities</li><li>The ability to manage multiple priorities independently</li><li>Proficiency in Microsoft Windows and Spectrum (spreadsheet skills a plus)</li><li>Familiarity with bankruptcy laws and related regulations</li></ul><p><strong>🏆 What Sets You Apart</strong></p><p>You are:</p><ul type=\"disc\"><li>Calm and steady under pressure</li><li>Detail-oriented in a way that strengthens accuracy and compliance</li><li>Confident and compassionate in conversations</li><li>A natural problem-solver</li><li>Comfortable communicating across teams and with external partners</li><li>Equally confident working with data, systems, and policy guidelines</li></ul><p><strong>💬 Why This Role Matters</strong></p><p>You help members move forward.</p><p>You support the financial strength of the credit union.</p><p>You ensure compliance and accuracy.</p><p>You make complex situations feel manageable.</p><p>You turn challenges into solutions.</p><p>Ready to combine analytical thinking, thoughtful negotiation, and exceptional member service into one impactful role?</p><p>Apply today &mdash; and bring your expertise with you.</p><p style=\"margin-left:0in;\">Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:</p><p style=\"margin-left:0in;\">Collector I - $23.23/hr to $26.00/hr</p><p style=\"margin-left:0in;\">Collector II- $25.53/hr ro $30.00/hr</p><p style=\"margin-left:0in;\">Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate&#39;s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.&nbsp;</p><p style=\"margin-left:0in;\"><strong>We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.</strong></p><p style=\"margin-left:0in;\">NGFCU is an Equal Opportunity Employer</p><p style=\"margin-left:0in;\">Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.</p><p>&nbsp;</p><p style=\"margin-left:.25in;\">&nbsp;</p></div>\n<br/>Monday through Friday 9:30 am to 6:30 pm",
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