Customer Care Representative I

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    "raw": "Oceanside, CA, US",
    "city": "Oceanside",
    "region": "CA",
    "country": "United States",
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      "city": "Oceanside",
      "region": "CA",
      "country": "United States",
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    "countries": [
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  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
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  "json_ld": {
    "url": "https://careers-livelmh.icims.com/jobs/18137/customer-care-representative-i/job",
    "@type": "JobPosting",
    "title": "Customer Care Representative I",
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    "datePosted": "2026-06-03T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><em><strong>Liberty Military Housing – Own your passion for service!</strong></em> </p>\n<p> </p>\n<p><strong>About Liberty Military Housing</strong></p>\n<p>Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality‑ homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.</p>\n<p><strong>What We Provide You: </strong></p>\n<p>Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes:</p>\n<ul>\n <li><strong>Platinum-Level Medical, Dental & Vision Coverage</strong> with affordable premiums</li>\n <li><strong>Employee Stock Ownership Plan (ESOP)</strong> become an employee owner with retirement savings</li>\n <li><strong>Quarterly & Monthly Bonus Incentives. </strong></li>\n <li><strong>401(k) Retirement Plan with Company Match</strong></li>\n <li><strong>Education Reimbursement</strong> up to <strong>$5,250 per year</strong></li>\n <li><strong>Generous Paid Time Off</strong>, including vacation, sick time, and <strong>11 paid holidays</strong></li>\n <li><strong>Wellness Benefits</strong>, including free gym access and additional wellness programs</li>\n <li><strong>Career Growth Opportunities.</strong> Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding ‑long-term‑ career with a company that truly invests in your future.</li>\n <li><strong>Life and AD&D Insurance</strong></li>\n</ul>\n<h2>Responsibilities</h2>\n<p><strong>Your Responsibilities include, but not limited to:</strong></p>\n<p><strong><u>Customer Service</u></strong> </p>\n<ul>\n <li>Communicate with residents via phone, email, mail to address billing inquiries and provide exemplary customer service.</li>\n <li>for responding to and managing resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication</li>\n <li>Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident’s satisfaction and according to Liberty Military Housing’s standards.</li>\n <li>Provide customer service regarding collection issues, review and process account adjustments, and resolve resident disputes.</li>\n <li>Utilize call center contact center system by answering live calls, resolving callbacks/voicemails, transferring calls, and updating call dispositions.</li>\n <li>Supports residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing, and sending delinquency letters.</li>\n</ul>\n<p><strong><u>Debt Collection</u></strong> </p>\n<ul>\n <li>Works closely with revenue accountants to reconcile delinquent accounts efficiently and timely.</li>\n <li>Responsible for collections and resolving overdue balances and collecting payments from the individuals responsible for the debt or negotiating a payment plan to collect it in installments.</li>\n <li>Follows up on outstanding balances and resolve any discrepancies to reduce delinquency for assigned accounts and monitoring all collections.</li>\n <li>Prepares documents to be sent to a third-party collection agency in accordance with company policies and procedures.</li>\n</ul>\n<p><strong><u>Data Entry/Administrative</u></strong></p>\n<ul>\n <li>Maintain accurate records of customer accounts and update account information as needed.</li>\n <li>Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software)</li>\n <li>Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>What You Need for Success:</strong></p>\n<ul>\n <li>Position requires 6 months of accounts receivables/collection experience.</li>\n <li>Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)</li>\n <li>Must be able to listen and speak clearly on the telephone.</li>\n <li>Must be able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.</li>\n <li>Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.</li>\n <li>Possess a positive and professional demeanor in all interactions, under all circumstances.</li>\n <li>Ability to operate a motor vehicle (valid license required)</li>\n <li>High school diploma or GED required.</li>\n <li>Position requires 6 months of accounts receivables/collection experience.</li>\n <li>Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)</li>\n <li>Must be able to listen and speak clearly on the telephone.</li>\n <li>Must be able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.</li>\n <li>Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.</li>\n <li>Possess a positive and professional demeanor in all interactions, under all circumstances.</li>\n <li>Ability to operate a motor vehicle (valid license required)High school diploma or GED required. </li>\n</ul>\n<p><strong>What We Provide You:</strong></p>\n<p>Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:</p>\n<ul>\n <li>Medical/Dental/Vision Insurance*</li>\n <li>Life and AD&D Insurance</li>\n <li>401k Retirement Plan w/company match</li>\n <li>Employee Stock Ownership plan</li>\n <li>Incentive Bonus Program</li>\n <li>10 Paid Holidays per year</li>\n <li>40 hours Paid Sick Leave per year**</li>\n <li>80 hours Paid Vacation per year**</li>\n</ul>\n<p>* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.</p>\n<p>**Vacation and sick time are based on the employee's hire</p>\n<p> </p>\n<p>Hourly Pay Rate $20-$23 an hour. </p>",
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          "postalCode": "92058",
          "addressRegion": "CA",
          "streetAddress": "139 Santa Rosa Drive",
          "addressCountry": "US",
          "addressLocality": "Oceanside",
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    "validThrough": "2027-06-03T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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