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    "requisitionDescription": "<div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><h1><strong>Move-In Coordinator &ndash; Independent &amp; Assisted Living (Temporary&nbsp;</strong></h1><h1><strong>&nbsp;Position)</strong></h1><p>📍&nbsp;<strong>Location:</strong> The Osborn &ndash; Rye, NY<br>📊&nbsp;<strong>Department:</strong> Sales<br>👤&nbsp;<strong>Reports To:</strong> Vice President of Sales<br>💲 <strong>Pay Range:</strong>&nbsp;$30.76 &ndash; $34.08 per hour</p><p><strong>Schedule Monday - Friday 9am to 5pm</strong></p><h2><strong>Position Summary</strong></h2><p>The Move-In Coordinator is the primary point of contact for new residents and their families throughout the move-in process for Independent Living and Assisted Living at The Osborn. This <strong>temporary position</strong> is responsible for managing all logistical, administrative, and communication aspects of a resident&rsquo;s transition, ensuring a seamless, welcoming, and supportive experience.</p><p>Working cross-functionally with Sales, Nursing, Resident Services, Facilities, Dining, Housekeeping, and external vendors, the Move-In Coordinator ensures apartments are fully prepared and all resident needs are met prior to and following move-in.</p><p>This role is critical to creating strong first impressions, supporting occupancy goals, and delivering an exceptional resident experience across all levels of care.</p><h2><strong>Key Responsibilities</strong></h2><h3><strong>Move-In Planning &amp; Coordination</strong></h3><ul><li>Serve as the primary liaison for new residents and families from deposit through post move-in follow-up</li><li>Coordinate move-in timelines, unit readiness, and key distribution</li><li>Schedule and oversee move-in dates and welcome processes</li><li>Partner with Maintenance, Housekeeping, and IT to ensure apartments are move-in ready</li><li>Communicate resident-specific needs (mobility, cognitive, medical, or safety) to appropriate teams</li></ul><h3><strong>Documentation &amp; Compliance</strong></h3><ul><li>Manage and track all required move-in documentation, including agreements, insurance, health records, and financial paperwork</li><li>Coordinate Assisted Living assessments and obtain necessary approvals</li><li>Maintain accurate records in PCC and CRM systems in compliance with DOH regulations and company policies</li><li>Prepare and organize completed files for leadership review and sign-off</li></ul><h3><strong>Resident &amp; Family Support</strong></h3><ul><li>Provide guidance, reassurance, and consistent communication throughout the transition process</li><li>Educate residents and families on community services, policies, and daily life</li><li>Serve as a key resource during the initial adjustment period and promptly address concerns</li></ul><h3><strong>Cross-Department Collaboration</strong></h3><ul><li>Act as the central communication hub between Sales, Nursing, Dining, Maintenance, Life Enrichment, and other departments</li><li>Support the Sales team with tours, follow-ups, and transitions from prospect to resident</li></ul><h3><strong>Post Move-In Follow-Up</strong></h3><ul><li>Conduct resident satisfaction check-ins after move-in</li><li>Address outstanding issues and escalate when necessary</li><li>Gather feedback and partner with leadership to improve the move-in experience</li></ul><h2><strong>Qualifications</strong></h2><h3><strong>Education &amp; Experience</strong></h3><ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Marketing, Healthcare Administration, Social Services, or a related field (preferred)</li><li>Minimum of 2 years of experience in senior living, healthcare, hospitality, or customer-facing roles</li><li>Experience with Assisted Living regulations and assessments preferred</li></ul><h3><strong>Skills &amp; Competencies</strong></h3><ul><li>Strong organizational and time management skills</li><li>Excellent interpersonal and communication abilities</li><li>High level of compassion, patience, and emotional intelligence</li><li>Ability to manage multiple priorities across different levels of care</li><li>Proficiency in CRM systems and Microsoft Office</li><li>Detail-oriented with strong follow-through</li></ul><h2><strong>Work Environment &amp; Requirements</strong></h2><ul><li>Ability to walk throughout the community and assist during move-ins</li><li>Availability for occasional evenings or weekends as needed</li></ul><h2><strong>Position Details</strong></h2><ul><li>This is a <strong>temporary position</strong> supporting operational and occupancy needs</li><li>Pay rate is <strong>$30.76 &ndash; $34.08 per hour</strong>, based on experience</li></ul><h2><strong>Why Join The Osborn?</strong></h2><ul><li>Mission-driven organization with a commitment to excellence in senior care</li><li>Collaborative, supportive team environment</li><li>Opportunity to play a key role in shaping the resident experience</li></ul></div>\n",
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